Reliance Netconnect — Faulty System (Deducting Incorrect Charges)

Address:

Thane, Maharashtra

This complaint is in regards to not getting the tariff plan as promised by the company. On 19th May, 2011, I recharged for Rs 37/- (Thirty Seven Rupees Only) on my Reliance CDMA Prepaid
Connection 93215XXXXX. As per the terms and conditions of Rs 37/- recharge, all STD calls made to Gujarat should be charged Rs 0.25 per minute for next 30 days as validity for this recharge is for
30 days. On 6th June, 2011, after making lot of STD calls to Gujarat when I checked my prepaid account balance, I found that I am still being charged Rs 0.50 per minute for all STD calls made to
Gujarat and not Rs 0.25 per minute. Later when I checked call history details of my cell phone, I found all these days since I recharged my cell phone for Rs 37/- STV, I have been charged Rs 0.50 per
minute instead of Rs 0.25 per minute for STD calls made to Gujarat. I immediately lodged complaint on 7th June, 2011 (Monday Night) at 01:44 am (Complaint Reference Number as[protected]. The
same problem of wrong charges was repeated on 12th June 2011 at around 19:21 hrs IST when I called Ahmedabad (Gujarat) based landline number 079-2750xxxx from my Reliance CDMA Prepaid
Number: 93215XXXX. This call lasted for little less than 10 minutes and I was charged Rs 5/- instead of Rs 2.50/-. I once again got charged Rs 0.50/min instead of Rs 0.25/min as I have recharged my
cell phone for Rs 37/- STV allowing me to make outbound calls to Gujarat Rs 0.25/min. I immediately lodged another complaint (complaint[protected]. The conclusion is their system is not able to
recognize the calls made to Landline Numbers of Ahmedabad, hence system is charging at the regular rate instead of discounted rate. But team at Reliance is not able to understand it and they have not
given the refund even though I have provided all the information in detail in my complaint. They should refund the amount which was wrongly deducted by them as soon as possible.