[Resolved] Reliance Netconnect — Connection sold Under Line From Reliance | |||
Hi Sir, I bought a Reliance Netconnect+ (3.1 Mbps) connection on June 19, 2011 and since then I am getting a speed of just 230.4 Kpbs and not 3.1 Mbps. The sales guy told me that you'll get the speed after verification is done. The verification happened after 2 days but I have never got 3.1 Mbps speed. Since that day I have made so many calls to the sales person and Reliance Customer Care but nothing has happened. The sales person now does not pick up my calls any more and the customer care gives me a different unacceptable reply every time. On a sidenote, I would like to highlight that the Reliance customer care atleast takes 20 minutes (or sometimes more) to get your call through to an executive (you are kept all the time waiting). I don't think even that is acceptable. Back to my main complaint - There are 3 modes of connection available in the Reliance Netconnect+ software. The sales person configured my connection in Hybrid mode (230.4 Kbps speed). The Reliance Customer Care asks me to switch it to Broadband+ mode where I get ZERO signals and effectively no internet connection. It also give error that "Activation not allowed in Broadband+ mode. Switch to Hybrid mode for activation." I had repeatedly called customer care for last 10-12 days and this is the final reply I have got - There is network upgradation going on in my area (Mayur Vihar Phase-1) and no speed improvement will be realized till August 31. I asked them when did this network upgradation started. He replied more than a month ago (today is July 7th). As I mentioned earlier I bought my connection on June 19 which is just 18 days back. I asked customer care how can you sell me a 3.1 Mbps connection if a network upgardation is going on at that time and I won't get more than 230.4 Kbps speed. And it will continue for good 3 months. I am still awaiting a reply from Reliance on this. I hope Consumer Forum would get me that. Now, I asked customer care to refund me my connection back (Rs. 1600 for the NetConnect device) to which the customer care bluntly refused by saying there is no refund of the device and I'll have to wait till August 31. Sir, I request you to kindly intervene into the matter and get the network connection working or get my device returned and refunded. Just to inform you the 230.4 Kbps mode also works only intermittently. The connection keeps on dropping by itself and sometimes I am not able to even open Google. I hope this matter will get listened to by consumer forum and acted upon as soon as possible. Thanks & Regards, Tarun ([protected]@gmail.com) July 7, 2011 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 22 3037 3333
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+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
This is very much unprofessional of you to say that I am not contactable at my number. Reliance has called me atleast 100 times in last 2 months. If required I can produce call logs. This looks like a usual response from Reliance just to mitigate taking action on consumer forum complaints.
Please note that I am writing again because my problems have not been solved till date and now that I have already given up following on this useless connection, Reliance is repeatedly calling and troubling me. I have repeatedly requested them not to call me but still they keep on.
After my initial complaint, a Reliance engineer visited my place and checked the connection. He tried a few NetConnect+ devices (including his own) and 2-3 laptops (including his own) and the connection did not work. He told me that most Reliance connections are like that only (they do not work and if they do the max speed is not above 1Mbps). He forwarded the complaint to Reliance Network team in Mumbai. They took few days and told me that the problem has been resolved. When I checked the situation was exactly the same as before. I was not able to connect in Broadband+ mode and in Hybrid mode it was taking few minutes even to open the simplest of web pages (e.g. http://www.google.com). I reported this back but nothing happened.
After few days even the Hybrid mode stopped connecting. I contacted Reliance Customer Care and they said we have disconnected your connection since your bill of about Rs. 120 is not cleared. I told them that the connection has never worked and I am not liable to pay this bill. Only after you give me a valid 3Mbps connection, I am liable to pay the bill.
And now one month later, I am again getting repeated calls from Reliance that my outstanding bill is now more than Rs. 1040 and I need to pay it. Please tell me how does your company function. Is there any process? When you have disconnected my connection and I have not been able to connect for last one month how have you charged me with that month's bill. Secondly, please let me know how do you compute your data usage report that is sent to me over e-mail. When I am not able to connect, how is my data usage growing.
I request you to please take this seriously and resolve your internal matters before raising any bill on me. Please make sure I don't get any disturbing calls from Reliance anymore.
Thanks,
Tarun
Sep 5, 2001