[Resolved]  Reliance Netconnect — pending installation

Address:

Ahmedabad, Gujarat

5/22/2013 12:09 PM
my dear customer care friends , its been 12 days & none of your personal has called me regarding the installation of reliance broadband.


deep shah
[protected]


From: [protected]@relianceada.com
Sent: Tuesday, May 21, 2013 3:14 PM
To: Deep Shah
Subject: RE:'Reliance=[protected]' Re: RE: Reference to your mail

Dear Mr. Shah,

This is with reference to your e-mail dated May 20, 2013 for your Customer Application Form [protected], regarding pending installation.

We have taken up your complaint and forwarded the same to our concerned team. They will look into this matter and do the needful at the earliest.

Be assured that we will do our best to assist you with your concern.

We regret for the unpleasant experience faced by you.

Thank you for choosing Reliance.

Regards,

Amol Gonbare
Officer - Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us through any of the following means:

• Phone:[protected] from any phone (Toll free) or,
• [protected] from any phone.
• Email: [protected]@relianceada.com
• Website: www.rcom.co.in

You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal.

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-----Original Message-----
From: Deep Shah ([protected]@live.in)
Date: Monday, May 20, 2013 04:19 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RE: Reference to your mail

To my above reference number I havent been still satisfied with your service the technician is saying that my work order is still not been made ... what the hell are you upto. I have paid cheque 10 days before and my work order is still not been prepared.

either u give my Cheque back or install the broadband within 24hrs or else I will go for the consumer grievances form.

deep shah
[protected]

From: [protected]@relianceada.com
Sent: Saturday, May 18, 2013 4:29 PM
To: Deep Shah
Subject: RE:'Reliance=[protected]' Reference to your mail

Dear Deep,

Thank you for contacting Reliance Customer Care.

This is with reference to your E-mail regarding service issue.

We regret for the inconvenience caused in this regard.

Please note that, we have sent your communication to [protected]@relianceada.com, Customer Care unit of Broadband for further assistance and the team will respond to your query shortly.

For any queries pertaining to Broadband, you may also dial[protected]toll free) or mail us at the above mentioned e-mail ID in future.

Your co-operation and patience in this regard will be highly appreciated.

Thank you for choosing Reliance, India's No.1 Network.

Warm regards,

Mohan M
Officer - Customer Care
Reliance Communications Limited.


-----Original Message-----
From: Deep Shah ([protected]@live.in)
Date: Saturday, May 18, 2013 11:12 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: no installation

Hi,

I m deep shah from Ahmadabad I have purchased the reliance communication’s internet broadband plan i.e. Thunder 549 on 11.05.2013.
I have paid the amount of 3762 via Cheque of Kotak Mahindra bank Cheque no 000224.
My CAF No. is [protected].
Till date any of your technician hasn’t visited my place for installation, neither the person who came to my office for filling up the form & collecting the cheque is picking up the call of mine & he told that the technician will be at my place in 48 hrs.
His name is Nayan & his mobile no is +91-[protected].

Kindly look into this matter in urgent as I am in need of internet.

Deep Shah
+91-[protected]