[Resolved] Reliance Netconnect Plus Data Card — Intermittent Connection | |
I took Netconnect+ connection on 7th September 2013. I have paid 3 months advance rental of Rs 2698.
From the very 1st day I am hardly able to use my connection properly. It is very intermittently i.e it don't even work for 30 Minutes (Maximum time) on a trot and gets disconnected for 4-5 minutes. I took this connection for my official work and since it is getting disconnected very frequently all my office tools gets disconnected and I had to connect back once connection is restored. In 1 hours my connection go down at least 6-7 times. I am using it as HSD. Every now and then the WORLD sign near HSD goes and a ZZZ sign comes, all signals goes out and within moments my connection goes down.
I had raised multiple requests for resolution but all of them were closed informing that there is network upgrade going on in Bangalore and there is no approximate time for this upgrade activity. I was told that my connectivity will remain the same ( Pathetic) till the time the upgrade activity is completed.
funny thing is when I am asking Reliance customer care about the details of all my closed tickets as in why they were closed, they are not providing me any information. When I call them there service is even more hopeless..they would always try to drop off the call any would try there best not to create any ticket even if there is issue.
I am not sure how to get my issue resolved and how to get waiver for the number of days I am not able to use the connection properly.
Rahul.
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Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Reliance is a CHEAT..since i am not able to use my connection properly, I had requested reliance customer care to waive off the number of days till the connection problem is resolved and I was promised by several customer care executives that the waiver will definitely be provided since I am not able use my connection properly and they asked me to raise the complaint once the bill is generated. During all these discussion, i had asked them to send me the confirmation that I will get the waiver for these days on email, they always promised me but never did they sent me any email providing me a confirmation..
Now after bill generation, Reliance is telling me that they will not be able to provide waive off because I have made payment for 3 months in advance...WOW ..UNBELIEVABLE...they are telling me that I have used 80% of my total data usage..
I am really very skeptical about the authenticity of the calculated data usage. I had used other data cards but never did it increase so exponentially..
another thing is, since I am getting disconnected frequently, I had to connect all my office tools every 10-15 minutes because of which I HAD to use the data consumption unnecessarily again and again. This unnecessary usage if data is because of Reliance netconnect disconnect..
I don't understand if I had made payment for 3 month in advance, does it give right to Reliance to cheat me by not resolving my issue and billing me for the time I am not able to use the connection properly.
Below is the email that I receive from Reliance customer care...These guys are hopeless and I really feel sad that I choose Reliance..
#########################################################
Dear Mr. Kumar,
This is with reference to your e-mail for your Reliance Netconnect+ number [protected], regarding frequent disconnection and billing dispute.
As per the telephonic conversation had with you today on your alternate contact number ************, we understand that all your queries have been attended.
We understand the inconvenience cause to you and take this as a feedback to improve our services to meet your expectations.
As per the confirmation received, the internet usage has been found more then 80% in the statement period :[protected] to[protected] and currently NCPLUS5GB3MADV1201 plan is active in your account.
Further note that as per process, in the advance rental plan refund is not applicable. Hence, we are unable to process your request for waiver.
We request you to refer the attachment to resolve the frequent disconnection issue.
However, if the issue still persists; we request you to write to us with the following details:
Error message
Number of signal bar
Operating system type
HSD card make and model
Desktop/Laptop make and model
Current address where you are facing this issue
Suitable time to contact when you will be available with the system
We would require the same to assist you better.
Assuring you of our best services always.
Thank you for choosing Reliance.
Best regards,
Rubina Sayyed
Officer - Customer Care
Reliance Communications Limited.
#########################################################
Now after bill generation, Reliance is telling me that they will not be able to provide waive off because I have made payment for 3 months in advance...WOW ..UNBELIEVABLE...they are telling me that I have used 80% of my total data usage..
I am really very skeptical about the authenticity of the calculated data usage. I had used other data cards but never did it increase so exponentially..
another thing is, since I am getting disconnected frequently, I had to connect all my office tools every 10-15 minutes because of which I HAD to use the data consumption unnecessarily again and again. This unnecessary usage if data is because of Reliance netconnect disconnect..
I don't understand if I had made payment for 3 month in advance, does it give right to Reliance to cheat me by not resolving my issue and billing me for the time I am not able to use the connection properly.
Below is the email that I receive from Reliance customer care...These guys are hopeless and I really feel sad that I choose Reliance..
#########################################################
Dear Mr. Kumar,
This is with reference to your e-mail for your Reliance Netconnect+ number [protected], regarding frequent disconnection and billing dispute.
As per the telephonic conversation had with you today on your alternate contact number ************, we understand that all your queries have been attended.
We understand the inconvenience cause to you and take this as a feedback to improve our services to meet your expectations.
As per the confirmation received, the internet usage has been found more then 80% in the statement period :[protected] to[protected] and currently NCPLUS5GB3MADV1201 plan is active in your account.
Further note that as per process, in the advance rental plan refund is not applicable. Hence, we are unable to process your request for waiver.
We request you to refer the attachment to resolve the frequent disconnection issue.
However, if the issue still persists; we request you to write to us with the following details:
Error message
Number of signal bar
Operating system type
HSD card make and model
Desktop/Laptop make and model
Current address where you are facing this issue
Suitable time to contact when you will be available with the system
We would require the same to assist you better.
Assuring you of our best services always.
Thank you for choosing Reliance.
Best regards,
Rubina Sayyed
Officer - Customer Care
Reliance Communications Limited.
#########################################################
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