Reliance Communications Complaints & Reviews

Dear Sir/Madam, This mail is to report the harassment made by reliance communications to their privileged customer. I was a reliance customer since many years. I had a reliance postpaid mobile no. [protected] and a reliance NetConnect+ dongle [protected] since so many years. I had always been paying all the bills in time and none of the payments were made late ever for these years. In the month of June, i got an inflated reliance mobile bill for which i complained regularly at customer care and to my utter dissatisfaction, i didnt get any resolution to my problem. Out of frustration after repeatedly making calls at the customer care, i was forced to ask for disconnection. I didnt know the due bill amount and as soon as i came to know, i paid the due unbilled amount of 2099 Rs. Infact, after this treatment i should not have paid the bill for any reason. Next, i had a reliance net connect modem. As if the above treatment was not enough, when i asked for services from netconnect team, they were smart enough to suggest for disconnection and a false excuse that my very much working contact number is not available to them. I had the dongle few years back and i simply wanted to get it transferred at my current address. This activity was simple enough but the netconnect team made it traumatic for me. The responsible person used abusive language and kept sending stray msgs. Being a responsible person, once again i paid all the dues against this number. The latest development is inspite of clearing all the dues for both the connections, harassment calls from an unknown number ([protected] )are being made to my family and friends. The lady is asking for my name and complete address along with other personal details for a courier delivery from RCI Co. She says she belongs to Solitaire courier company and is not ready to tell any further details. This is highly frustrating and i am deeply affected by this. For your kind information, my home address and alternate number is already registered with reliance. So what is the point of making such harassing calls. With this case, i think i made a big mistake by clearing all the due bills. This is not a legal way to handle a customer and that too when i have been using reliance for so many years. I am reporting the case to Consumer Court with all the authentic details available with me and will see to it that a strict action is taken against this activity. Thanks Rajneesh Singhal

Dear sir,
I would like to inform you that some one called me by [protected] from reliance telecommunications ltd.and he threatened me to convert my prepaid connection into post paid connection otherwise he will blocked my contact number i.e [protected]. He also send me message i.e (Your number was block after 1 hour ok.)
There for i kindly request to you to take necessary action against such types of call.

Yours faithfully
Dharmendra Prasad
59, sur para road. authpur
jagatdal 24 pgs (n)
pin no. 743128

I had a recharge of Rs.123/- on my number for 1gb 3g data.But my data got lapsed .I am using a dongle. When I contacted customer service, a lady told me that this data pack is only for mobile and not for dongle. I am not aware of such a plan and also not given such information by the vendor.So, I want reimbursement of my data ASAP.

Respected sir, I am a prepaid mobile Reliance-CDMA-holder from Reliance India Mobile and my no. is [protected]. Present situation iam unable to get single call form my Mobile no:[protected], i have enquired about Retail shop they said that you have to pay 200/-rs every-6-months My Friends and My Family-Members every-0ne Know this Number every-one say that your mobile is not-Reachable Position, Dear-Sir, Iam Using this Prepaid Reliance CDMA Mobile Past 10-years iam a old-customer for CDMA-Reliance india Mobile Actually My Plan Life-time Validity Plan how can i Pay for every-six-months 200/-rs iam not Getting single call Per day Actually My Plan Life-time Validity plan Why Should Pay for 200/-rs please help me for in-coming calls for this mobile-number iam old-customer for this Reliance india mobile Company

This is reference to my reliance netconnect data card No [protected] (unlimited plan). I want to get my internet services discontinued, but the customer care person says that I have to get a letter from HR of my company. What is this! Plain and straight, the internet services provided are poor. Today is 28th and I don't want to pay the poor services from next month onward.

I purchased the Lenovo laptop on Dec 2011 From Reliance Digital Korum Mall thane-W with 1 year Company warranty & extra 2 year warranty (till Dec 2014) by paying Extra Money. 3 months back There was some issue in my Operating System, So i gave it to Reliance ResQ Thane, As It is in warranty, They took it for around 1.5 months to repair it & also they ended with Hard Disk, Mother Board & Keyboard Issue which i was not having since last 2 years. They Replaced/ repaired the original parts without my permission. They gave me my laptop after 1.5 months, After Receiving my laptop, when i connect the charge there was current passing through my laptop, The back cover clip is opened in just two days & moreover the operating system which they installed is not proper, not a single driver is installed in it. So i went to shop again, They send me to Reliance ResQ main branch at Vashi, Navi Mumbai, There they are not agreed to take it, They told me to go to Thane Reliance ResQ @ korum mall. After this I wrote mail to the concurn person, check the attached mail (From: PANDAGALE Amol TEMIL Sent: Thursday, August 29, 2013 12:18 PM To: 'sbp.[protected]@resq.in' Cc: '[protected]@resq.in'; 'cccmaithili.[protected]@resq.in'; 'yogesh.s.[protected]@ril.com' Subject: laptop warranty Hello, I purchased Lenovo Laptop from your shop in Dec 2011 with extended warranty of 2 Years, Check the attached Invoice. Given it for the operating system problem 2 months back in Reliance Digital Thane ( Korum Mall). You service center kept the laptop for around 1.5 months for simple Installation of Operating System, & landed up with mother board, Key bored & hard Disk problem. The CD of windows backup which I had at the time of Purchase was not proper, if it was proper, I didn’t gave it to u…..for such mess. Now after 1.5 month u gave me My laptop with lot of problems………….Like, Pirated Operating System which is not Running properly, The bottom case of laptop Opened, Current passing In all metal parts of laptop, it gets vibrate while charging. So I went again To Reliance Resq At Korum Mall Thane, The Said “Go to Vashi ResQ care, They will give your Laptop early.” Yesterday, I went to Vashi Reliance ResQ Care, They told me that, they do not repair it, you go to Lenovo Service Center & from there only, you put the proper operating system…………….. Is this the way Reliance ResQ gives extended warranty by taking extra money from customer? Finally I landed up including these entire trauma to unavailability of the service from your end, complete devastating of my operating laptop and all my official and personal database damage and economical loss also. If I took extended warranty of 2years by paying extra money, Why Should I go to Lenovo Service Centre & I will pay them for repair. ……………… Why you gave warranty, I[censored] r not able to solve the problems…………. All these put together, I am being victimized of your poor service and cheating customer over last two months, that to brand likes RELIANCE. ……………… I have been cheated royally by RESQ Kindly want you to give the solution in terms of complete good operating system/laptop without any problem, Otherwise I will not hesitate to escalate the matter in the Consumer court.)... Still they refused to take the laptop, though it is in warranty. So who will be responsible for it, For what reason they took extra money for extended warranty.

I had used reliance internet connection last year. This discontinued during june last year as people from thier side had come and cut the wires without informing the customer/user. On asking the reason executives replied very casually saying that they had to put a new wire . We were not very clear with their answers.. evrytime we had called they were unsure of what to answer. Then we stooped using net connection. After two months they call up again demanding to pay bill.. All bills had been payed. We asked them to check once as we did not recieve any bill either online or mailed to address. None was recieved. It was clear something was wrong. After almost an year I am surprised to see a message recieved from their end demanding to pay amount 4685 for landline connection #. We had never used any landline connection. This is ridiculous. They sue the customer saying pay to avoid legal action. This is very wrong. Please consider this serious issue.

Im writing this in regards to the notice which I received from the above company L.V Vijay Shankar & Associates . I have cancelled by Reliance Brodaband connection 2 year back and due to incorrect billing by reliance, i was asked to pay 2500 amount which was due. However after many follow ups with Reliance, the issue was sorted out and reliance has confirmed that there is no due which I have to make as payment to the company. Surprisingly after 2years I receive a mail from these L.V Vijay Shankar & Associates guys saying they are going to proceed legally against me. Please assist on the same and confirm on what needs to be done in this case so that il get rid of this reliance issue completely. Praveen

To,
The Regional Manager,
Nodal Officer
Reliance Smart.

Sub :- UNAUTHORISED DEDUCTION OF AMOUNT FROM MY
RELIANCE SIM CARD :REG

Respected Sir,
It is submitted that I have a SIM Card bearing No.[protected] is now running and some amount has been deducted from my SIM without my consent and the details are as under :-
SL NO DATE TIME AMOUNT REMARKS
01 14.09.2013 14.22 Hrs 30.00 Amount charges for VAS CRBT Prepaid scheme.
02 15.09.2013 20.34 Hrs 10.00 Sitar Download/ Renew
03 15.09.2013 21.19 Hrs 10.00 CRBT Dummy
04 18.09.2013 18.33 Hrs 03.00 VAS USSD Service
TOTAL 53.00


02. Now, it is submitted that the above amount may kindly be refunded to me at the earliest and it is impertinent to say here that I have not processed any type of scheme passed by Reliance Smart.
03. It is requested that necessary steps may kindly be taken to refund the amount Rupees Fifty three only at your end please.
Thanking you Sir.
Dated: 26 /09 /2013 Yours faithfully,

( SURWADE RATNAKAR S )

sir, ref: data card no: [protected] i surrender my reliance Netconnect + post paid connection 3 month back, and waiting for the deposit amount of Rs. 500. three month later they changed my deposit amount to Invoice and send me the bill, i contacted customer care, they said with in 60 days the balance will send you. but till now no information about the money. i surprised after contact customer care today, they said, no data with us, to check the status of the old due. please help me to get the balance amount of Rs.446 at least as early as possible. copy of the bill details as below, PRABAKAR T NO 13/10, 10TH LANE INDIRA NAGAR CHENNAI - 600020 TAMILNADU CIOU Code : TNRI10029C Your Reliance Netconnect+ No. Relationship No. : [protected] Bill Period :[protected] to[protected] Bill Date : 15-Jul-13 Bill No. :[protected] Credit Limit : 1300 Previous Dues Payments Adjustments Current Charges Total Amount Due Due Date Amount Payable After Due Date 54.38 - 0.00 + - 500.00 + 0.00 = - 446.00 0.00 This Statement has been issued by Reliance Communications Services-a Division of Reliance Communications Infrastructure Ltd ; For its dues and services provided to you by Reliance Communications Ltd; Thane Belapur Road, KoparKhairane, Navi Mumbai -400710.(Service- Tax Registration No. AACCR7832CST001) and Reliance Communications Infrastructure Ltd; Thane Belapur Road, KoparKhairane, Navi Mumbai - 400710. (Service- Tax Registration No. AACCS2157HST002.) Service Tax Category - Telecommunication Service. Other Bill Payment Options Pay Online through your Bank/Credit Card Log on to www.rcom.co.in>View and Pay> Mobile and Hello >Signup Register for ECS/CCSI. To signUp visit your nearest Webworld. Pay through R-World from your Mobile using your Credit regards, Prabakar T [protected].

Hi, You cannot feel it until it hits you, this is slogan of Reliance Thunder plan. Yes Reliance thunder plans are big joke. I was fascinated by the plan 1 Mbps for Rs.549. But soon I discovered that this is all fake. You will not get more than 6-7 KBPS(50-60 kbps) in peak hours and will get good speed only in night at 2-6 AM. I am Reliance Broadband customer for past 5 years and all the years I was getting good speed according to plan. But since January 2013 in this thunder plan I am troubled by reliance every day. I cannot decide about termination of reliance service since I am using it from long time. But I think soon I have to switch. Every time I raise request they simply close without calling me. When I call them they say there is outage and it will be solved in 10-15 days. Every time they give new date. I think this is not a outage problem but their working policy. Tejash c.tejas.[protected]@gmail.com

I took Netconnect+ connection on 7th September 2013. I have paid 3 months advance rental of Rs 2698. From the very 1st day I am hardly able to use my connection properly. It is very intermittently i.e it don't even work for 30 Minutes (Maximum time) on a trot and gets disconnected for 4-5 minutes. I took this connection for my official work and since it is getting disconnected very frequently all my office tools gets disconnected and I had to connect back once connection is restored. In 1 hours my connection go down at least 6-7 times. I am using it as HSD. Every now and then the WORLD sign near HSD goes and a ZZZ sign comes, all signals goes out and within moments my connection goes down. I had raised multiple requests for resolution but all of them were closed informing that there is network upgrade going on in Bangalore and there is no approximate time for this upgrade activity. I was told that my connectivity will remain the same ( Pathetic) till the time the upgrade activity is completed. funny thing is when I am asking Reliance customer care about the details of all my closed tickets as in why they were closed, they are not providing me any information. When I call them there service is even more hopeless..they would always try to drop off the call any would try there best not to create any ticket even if there is issue. I am not sure how to get my issue resolved and how to get waiver for the number of days I am not able to use the connection properly. Rahul.

my no is - +91-[protected] 8 to 10 days back automatically my balance was deducted without opting any services of them, i ignored 2nd time again they deduct my balance for 2 services (shemaroovp-costing 5 rs per day and second is indiatimesvp-costing 1 rs per day) when i complaint to customer care they refunded the amount but bot since 2- 3 days again they are deducting the same amount every day and customer care is not responding for a single time. please suggest what to do...i need my balance refund and also i don't want it be happen again in future. if action will not be taken i have to go to consumer forum... prafull sharma

Hello

My Cell no [protected] and the above was deducted as prepaid VAS CRBT prepaid. I never asked any thing with out my notice how u will deduct it. Pl reveret the amt immdtly. Otherwise I will not tolerate and i am not a lackier just for purpose of my daily rotine i was recharged. Pl do it immdtly.

I am using Reliance GSM no [protected] .Reliance has deducted my balance on[protected] Rs. 43.
My Mo balance is negative .I am calling on 198 customer care but they are not responding anything.They have blocked my no for customer care service (198).
My balance was on[protected] and i have recharged 50 on[protected].Balance should be 143 on[protected].
But I have recharged for Net Rs. 123.But balance is showing Rs.-1.43
Please take the action against Reliance GSM.

Thanks
Ibney

have not subscribed to any VAS packs on my Reliance GSM No. [protected] but my balance is continuously getting deducted by amount of Rs. 30 And Rs. 5 . I am receiving messages which says that "you have been charged for VAS Jumpgames" to which I am not subscribed. I have tried to contact your customer care service but they are not able to help me and asking me to send me a deactivation message with a USSD code which they are not providing me and I do not know what it is. Such kind of behavior is very unethical for a large corporation like Reliance. Kindly please look into this matter immediately and I would request the customer care department to contact me as soon as possible regarding the issue.

Sir, i am a reliance gsm user and my reliance gsm moble no is [protected]. i have recharged Rs 123 for 1gb data on 17/09/2013 ( inspired from plan "3g in 2g price"). But i have only found 500 mb data in my gprs balance. i have tried several time to connect with reliance customer care but not connected abut this problem with customer care due to call drop when selecting 3g complain ( on 198 and pressing 9, 9, 1 ). here i think that reliance communication is only involved in doing fraud. they are not interested to give good services but only want money from its customer without proper service. ( This is my second complain. Each Time when i recharged then reliance is not given 3g data specified as in plan)

Reliance Executive,
I had 25 MB GPRS DATA in my account valid till 26 september 2013 as you can check on your system.
Inspite of this internet charges have been deducted on 24 th september 2013.
For the proof I have attached a copy of the message which I got when on my cellphone after I messaged "BILL" on 55333 which shows and proves that Rs. 7.40 have been deducted unnecessarily .
And there are many times the balance gets deducted and the customer care helper either keep the call on wait or they say that there is some technical issue and ask me to call later.
I was trying to call on *333 for help past four days but as i press the option to talk to customer care, the call was never transferred to the customer support executives neither on 198.
Kindly see to it.

I am a user of reliance since 6 months from then i have face many problems. Unnecessary balance cuts network issue etc etc. i usually recharge my mobile with Rs 91 SMS pack which offers 1500 L/N SMS for 30 days last such recharge was made on 25/8/13. and on 23/9/13 my 1500 sms was over so i went o reliance store and gave a request to stop the auto renewal of this pack and recharged with SMS 78 pack which offers 1000 LN sms for 30 days. maybe they did not take my request and i was charged Rs91 for auto renewal of my sms pack. now im subscribed to 2 packs 78 and 91 and on talking with the senior executive they there there is no request made and they cant help me they accept it can be fault of the reliance executive but they keep on saying it against the rules. and on saying about the TRAI rule that a customer can request for refund of balance for any unwanted VAS or auto renewal they say there is no such rule. I had a talk with Mr. Arif call ref no. [protected] PS i did not receive any message 24 hours before the deduction. that ur auto renewal pack is due on 25/9 kindly ensure sufficient balance in account. Thank You Mayank

Dear Sir,

I am a reliance gsm user since last 6 years and this time automatically my caller tune subscribed without my knowledge automatically and my balance have been deducted from my main account balance.
my reliance no is [protected].

plz reverse and credit my account and unsubscribe the caller tune. without any further delay.

Bijal Shah