[Resolved] Reliance Netconnect — Reactivation of my internet connection without my permission | |||
I took Reliance Netconnect connection in May. My MDN number was [protected]. I paid 3 months payment in advance and got the modem for free. Their representative told me that as I have paid 3 months of payment in advance, I wouldn't have to pay anything after 3 months if I'd want to cancel my connection. I was getting very slow speed so I decided to cancel my connection after 3 months. On 4th July, I sent them an email telling that I'd like to cancel my connection. So they cancelled my connection. After that, in last week of August or so, I got a call from their representatives that they are offering me 3 more months of free internet connection. I told that representative that I would think about it and tell him my decision after a couple of days. On 30th Aug, I got an SMS on my cell telling me that my internet connection has been re-activated and my data plan has been changed to BRDBAND2GB_5003MF wef 30th Aug 2012. They re-activated my connection without my permission! On the same day, I sent them an email telling them about this mistake of theirs and requested them to cancel my connection as I did not ask to reactivate my connection. Then my connection was deactivated after a couple of days. After couple of days, I got a call to confirm whether I'd want to reactivate my connection. I said no. There was no further communication in between me and Reliance after that. On 11th Oct, I got a call from one of their representatives that I need to pay Rs.4087 for my internet connection! I as totally shocked! How the hell could they charge me money when I was not using the internet? I told them that I am not gonna pay a dime as I cancelled my connection months ago and I had already paid for my 3 months usage in advance. But they are calling me again and again and telling me that I need to pay my money. But I am not paying a dime NO MATTER WHAT, as I am not using their service! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
My reliance netconnect no. is [protected] and I was using it since 2010.
On 26/11/2012 I applied for discontinuation of my no. and I received a call from call center and they offered me a free 2GB for 3 months and they said if i plan to retain my no. i can do so in this 3 months.
After 4 months I got a message that i have got a pending bill for the new plan Brdband2GB_5003MF.
My main query is how can they activate any plan on my no. without my prior concern or even if they activated a new plan they should have informed me.
Now i am getting a call asking for a bill payment. When i have not used my no. from last 4 months and also applied for discontinuation why are they asking for it.
I used to be a very loyal postpaid customer to reliance and used to pay my bill for more than 3yrs on time but this such type of hidden policy made me a victim.
I don't want to pay for the service which i haven't applied for.
Please help me regarding my issue as it ruining my Reliance Net Service which I used to consider best in the country.
On 26/11/2012 I applied for discontinuation of my no. and I received a call from call center and they offered me a free 2GB for 3 months and they said if i plan to retain my no. i can do so in this 3 months.
After 4 months I got a message that i have got a pending bill for the new plan Brdband2GB_5003MF.
My main query is how can they activate any plan on my no. without my prior concern or even if they activated a new plan they should have informed me.
Now i am getting a call asking for a bill payment. When i have not used my no. from last 4 months and also applied for discontinuation why are they asking for it.
I used to be a very loyal postpaid customer to reliance and used to pay my bill for more than 3yrs on time but this such type of hidden policy made me a victim.
I don't want to pay for the service which i haven't applied for.
Please help me regarding my issue as it ruining my Reliance Net Service which I used to consider best in the country.
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