[Resolved]  Reliance Netconnect — Reactivation of my internet connection without my permission

Address:Pune, Maharashtra

I took Reliance Netconnect connection in May. My MDN number was [protected]. I paid 3 months payment in advance and got the modem for free. Their representative told me that as I have paid 3 months of payment in advance, I wouldn't have to pay anything after 3 months if I'd want to cancel my connection. I was getting very slow speed so I decided to cancel my connection after 3 months. On 4th July, I sent them an email telling that I'd like to cancel my connection. So they cancelled my connection. After that, in last week of August or so, I got a call from their representatives that they are offering me 3 more months of free internet connection. I told that representative that I would think about it and tell him my decision after a couple of days.
On 30th Aug, I got an SMS on my cell telling me that my internet connection has been re-activated and my data plan has been changed to BRDBAND2GB_5003MF wef 30th Aug 2012. They re-activated my connection without my permission! On the same day, I sent them an email telling them about this mistake of theirs and requested them to cancel my connection as I did not ask to reactivate my connection. Then my connection was deactivated after a couple of days. After couple of days, I got a call to confirm whether I'd want to reactivate my connection. I said no. There was no further communication in between me and Reliance after that.
On 11th Oct, I got a call from one of their representatives that I need to pay Rs.4087 for my internet connection! I as totally shocked! How the hell could they charge me money when I was not using the internet? I told them that I am not gonna pay a dime as I cancelled my connection months ago and I had already paid for my 3 months usage in advance.
But they are calling me again and again and telling me that I need to pay my money. But I am not paying a dime NO MATTER WHAT, as I am not using their service!
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCom Care
My reliance netconnect no. is [protected] and I was using it since 2010.

On 26/11/2012 I applied for discontinuation of my no. and I received a call from call center and they offered me a free 2GB for 3 months and they said if i plan to retain my no. i can do so in this 3 months.

After 4 months I got a message that i have got a pending bill for the new plan Brdband2GB_5003MF.

My main query is how can they activate any plan on my no. without my prior concern or even if they activated a new plan they should have informed me.

Now i am getting a call asking for a bill payment. When i have not used my no. from last 4 months and also applied for discontinuation why are they asking for it.

I used to be a very loyal postpaid customer to reliance and used to pay my bill for more than 3yrs on time but this such type of hidden policy made me a victim.

I don't want to pay for the service which i haven't applied for.

Please help me regarding my issue as it ruining my Reliance Net Service which I used to consider best in the country.

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