[Resolved]  Reliance Netconnect — No or Low Connectivity with the Reliance Netconnect

Address:

Pune, Maharashtra

I HAVE HAD MAJOR CONNECTIVITY ISSUES WITH THE RELIANCE NETCONNECT+ IN PUNE'S SHIVAJI NAGAR SINCE I PURCHASED THE WIRELESS MODEM.

I GET EITHER ZERO OR VERY (S)LOW CONNECTIVITY. I HAVE COMPLAINED TO THE CUSTOMER SUPPORT SEVERAL TIMES WITH NO RESOLUTION. BELOW ARE THE MAIL COMMUNICATION HIGHLIGHTS.

RELIANCE NETCONNECT HAS BAD NETWORK IN PUNE. MUCH BETTER SERVICE IN MUMBAI.

SEE THE ATTACHMENT FOR THE SLOW DOWNLOAD SPEED.
_____________________________________________________________
_____________________________________________________________

Dear Mr.Sahal,


We regret the inconvenience caused.

This is with reference to your mail received at Netconnect Broadband+ regarding Coverage Related Issue, please note that your complaint has already been registered vide Service Request ID[protected] and we will respond to you shortly.

Further, we would like to inform you that we have taken up your issue with our Network department for further review and appropriate action to be taken. We are working on it and will get back to you soon.


Further assistance regarding termination of your Netconnect Broadband+ connection, we request you to reconsider your decision and give us an opportunity to serve you better.


Regards,



Pawan Bhatt

Netconnect Broadband+

Reliance Communications

-----Original Message-----
From: Lokesh Sahal
Date: Tuesday, April 13, 2010 12:24 AM
To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
Subject: RE: RE: Slow Connectivity: [protected]


I AM STILL GETTING ZERO HSD CONNECTION IN THE ADDRESS MENTIONED BELOW.

WILL YOU EVER BE ABLE TO RESOLVE THE ISSUE. LET ME KNOW IF YOU CANNOT RESOLVE THE ISSUE.

I KNOW THAT REFUND IS OUT OF QUESTION. I WILL SWITCH TO A DIFFERENT PROVIDER. MY FRIEND USES TATA IN THE SAME FLAT AND GETS FULL BROADBAND CONNECTIVITY AND DOWNLOAD SPEEDS THAT RANGE BETWEEN 100 KBPS TO 160 KBPS.

I DON'T EXPECT THAT YOU WILL RETURN MY MONEY. BUT I AM A TOTALLY DISSATISFIED CUSTOMER WITH YOUR COVERAGE IN THE LOCALITY MENTIONED BELOW.

IF THE ISSUE IS NOT SOON RESOLVED, CONSIDER THIS AS A GOOD BYE TO YOUR NETCONNECT SERVICES.


Date: Thu, 1 Apr 2010 18:07:12 +0530
From: Netconnect.[protected]@relianceada.com
Subject: RE:'ADAG=[protected]' RE: Slow Connectivity: [protected]
To: Lokesh

Dear Customer,

We understand your concern and apologize for the inconvenience caused to you and delay in response.

This is in response to your mail received at Netconnect Broadband Plus for your number [protected].

Please not that regarding poor speed issue, we would like to inform you that already your complaint has been registered vide Service request ID:[protected]. It is under solving status and we are working on it and will respond to you at the earliest.

We regret the inconvenience caused to you while using our services and are deeply concerned by the feedback received from you.

We appreciate your patience and co-operation in this regard.

Regards,

Sreenath P R
Netconnect Broadband Plus
Reliance Communications


-----Original Message-----
From: Lokesh Sahal
Date: Tuesday, March 30, 2010 05:42 PM
To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
Subject: RE: Slow Connectivity: [protected]

Hi,

Please see my responses INLINE with the message. Written in BLOCK/CAPITAL LETTERS.

Thanks,
Lokesh

Date: Fri, 12 Mar 2010 15:44:01 +0530
From: Netconnect.[protected]@relianceada.com
Subject: RE:'ADAG=[protected]' Slow Connectivity: [protected]
To: Lokesh

Dear Customer,


This is in response to your mail received at NetConnect Broadband. Please note that the speed depends on various of factors such as.


· the number o[censored]sers in your area,

· signal strength available at the time of connection,

· your computer configuration ,

· network load,
· internet traffic.
I UNDERSTAND ALL OF THIS, BUT NOW DAYS I GET ALMOST NO NETWORK.

Actual speed can be as high as 3.1mbps,but in most real world situation, customer can expect average speed of 500 kpbs since it is difficult to decipher the actual reason for low speed.


Further, please select the 'Hybrid Mode' while roaming/traveling. However, if you are in HSD network area then select 'HSD Mode' only. Also we request you to try using the card in a different location in the same premises. We also request you to use the USB cable to connect the HSD to laptop / desktop.


Further we request you to check the Network Setting and change the setting to HSD mode. Steps for Network settings.


· Open the dialer.

· Click on settings.

· Click on network (3 Network modes will be displayed).

· Broadband + / Highspeed 1x / Hybrid.
· Click on the Broadband + mode and click on apply.

I ALREADY DO ALL THIS.. IF YOU HAVE USER TYPES - PUT ME IN THE ADVANCED USER TYPES.


You can also visit our website for details of Netconnect Broadband+ coverage cities.Please find the URL mentioned below:


http://www.rcom.co.in/Communications/rcom/RNetconnect/coverage%20maps.html

I HAVE CHECKED THE SITE AND THE AREA I MENTIONED COMES UNDER BROADBAND COVERAGE AS IT IS AT THE CENTER OF PUNE CITY.


We also request you to delete temporary files/ cookies from your system. Check for Automatic Updates option. - DONE THIS TOO. I GET 2 MBPS BROWSING IN MUMBAI, BUT ALMOST NO CONNECTION OR SLOW CONNECTIONS IN PUNE.


For (Win XP/Win XP SP1/Win XP SP2): Right click My computer -> Click on Properties -> Click on Automatic Updates -> By Default it would be in Automatic (recommended)-> Select ->Turn Off Automatic Updates.


For (Win 2000(SP1/2/3/4) & Win ME): Go to Control Panel -> Select Auto updates and Turn Off Automatic Updates.

If you are using Windows XP, we request you to check the Task Manager for an Exe file named ISASS.exe. If available, please download the patch using Microsoft Windows update file or using the website given below.


http://www.microsoft.com/technet/Security/alerts/sasser.mspx
http://www.microsoft.com/security/incident/sasser_printxp.mspx



In continuation to your complaint regarding inability to contact Customer Care, we would request you to write us back with the following details:

* Since when you are facing this problem. I AM HAVING THIS PROBLEM SINCE I PURCHASED YOUR MODEM. I HAVE BEEN NEVER ABLE TO GET THROUGH.

If you still face the same issue please write us back with the following details as mentioned below, since we tried contacting on your alternate number [protected] but unable to reach you. YOU COULDN'T REACH ME BECAUSE NOW THE RELIANCE PHONE NETWORK HAS ALSO GONE PATHETIC IN THAT PLACE.

· Your Netconnect Broadband Plus number. MY NUMBER: [protected]

· Operating system. WINDOWS 7

· Data card make and model. WIRELESS DATA MODEM HSD USB CARDS, MODEL: AC2726

· Desktop/Laptop make and model. COMPANY - MSI, CR400

· Slow speed trend (Facing problem for whole day /for particular time period). WHOLE DAY

· With all sites/for particular sites facing this problem.NO. NILJYOTI SOCIETY, GOKHALE NAGAR, SENAPATI BAPAT ROAD, SHIVAJI NAGAR, PUNE, 411016. IN MUMBAI RESIDENCE I GET 2 MBPS BROWSING. IN PUNE I GET ALMOST NIL.

· Current location with landmark where you are facing the problem. LANDMARK: SENAPATI BAPAT ROAD

· Number of signal bars. ONE, TWO AND ZERO MOST TIMES. I GET 4, BUT IT DISAPPEARS IN FEW SECONDS. I GET ZERO COVERAGE EVEN FOR 1X SPEEDS.
· Best time to contact you at alternate contact number. ANY TIME WHEN YOUR NETWORK IS AVAILABLE



Regards,



Tina Mitra

Netconnect Broadband +

Reliance Communications


-----Original Message-----
From: Lokesh Sahal
Date: Friday, March 12, 2010 02:43 PM
To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
Subject: Slow Connectivity: [protected]

Hi,

This is to let you know that I have been experiencing SLOW CONNECTIVITY in the Niljyoti Society, in Gokhale Nagar, Pune. I get download speeds of 5 or 6 KBPS, which is unacceptable.

I try to call the customer care and I get a message saying that my number is invalid.

My number is: [protected]

When you claim UPTO 3.1 MBPS, then you should provide at least 100 kbps download speed. Shouldn't you?