[Resolved] Reliance Netconnect — Worst Customer Service | |||
Respected Forum, This email is to bring to your notice of worst Customer Service rendered by Reliance Showroom in Gandhipuram, Coimbatore. Now i have a feeling like why i was using this for last 3 to 4 yrs compromising by interest for sake of retaining this connection. I use Reliance Net-connect - plug to serve modem. Since its slowness and inherent limitations, i opt to chose Broadband of some other company considering its reputation and customer feed back thru mouth shut. I consulted the GP Reliance showroom on Monday to know about the formalities for cancellation - i went with the instrument so that if it takes lesser time, it could be done in single shot. The connection was taken when we were residing in Cochin and my sister was using this for her studies - though there were some feed-backs from my sister on the slowness, even i was facing the same, we thought of continuing the same. Then we moved to unlimited plan in Reliance Net connect to overcome the slowness which is good only for the first week of making the payment. After the first week of making payment, since the usage data comes back to Zero, the speed was reasonable and rest 3 weeks same old story. The issue came in when i approached asking for formalities in GP showroom where i queried with customer care briefing where the connection was taken and i have only the local address proof ( rental agreement) and ID proof which i have already - She nodded and asked me to come next day. To my shock when i approached next day, team there stated rental agreement is not at all acceptable and they dint have seen me yesterday and ignored me completely - to a customer who never delayed even a single payment for last 3 to 4 yrs, is this the right way to be treated. We also are thinking of cancelling the BIG TV - Dish if we are not getting a satisfied response from GP reliance team. We are not using the Reliance instrument for last 2 days and these dates being change in cycle and my plan being unlimited , if i have to pay the another month bill also it will be illogical and i wont be able to pay the same. Would request the team to help us in this regard ( Reliance Instrument - [protected]) Name - Sankaranarayanan KV - Email - [protected]@ford.com Let me know if i need to provide any details. With full respect to the heads of these company who are there in Forbes listing, i would request swift solution. Regards, Shankar Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
This is regarding the bad server of the net.I am not able to access my website and i am not able to chat on yahoo.So i firmly request u to see to this.
Thanking you,
Chirag.H.Gadhiya
Thanking you,
Chirag.H.Gadhiya
Reliance Net Connect — worst customer service
I have taken Relaince netconnect for internet access. I keep travelling & make my payments online. I had complained that I am not able to make payments as there is some problem in loging in online. Despite repeated complaints my problem was not attended. I was promised number of times that my pin would be sent to my email id registered. This did not happen at all, and my connection got disconnected. just three months after resuming service. I felt cheated as I had already payed for the equippment costing Rs 3500. Today they have sent me a legal notice & asked me to pay 1579.81 along with penalty.Relaiance Netconnect number: [protected]
I want my bill at my email address not at home please suggest mewhat can i do for this. thank you
Reliance Netconnect — WORST SERVICE
I have taken reliance net connect broadband+ from virthi communication on feb-2010, after duly submitted all docs. It was a home delivery. After 15/20 days the connection has been suspended due to address re verification. The customer care people told me to re-submit the all docs in any R World. I did the same and after a long follow up may be after 20days it has been activated. In the mean time I faced a lot of problem in my online trading and I loss a lot for this Reliance Broadband+.Again I am facing the same problem from 4th June 2010, while I am in a official tour to Orissa. I call up to customer care and they told me due to doc problem your service has been bared. I sucked after billing of 4 months, what’s the question of doc verification. If my docs are wrong they could have suspended my service from day one. I feel its just a mental and financial harassment from reliance broadband+ people. Now I want my money back I have paid against the same.
Please help me in this regard how I will get my money back. Because I am very much fed up with this service and more over I had wasted my time and money both. Also there are so many technical problem in this Broadband+.
Reliance - Net Connect — Worst Service
Dear Friends,Recently I have braught new Rel Net Connect.
Before purchesing sales guy (Vriti - DSA of Reliance net connet)have promised me that it will give you average 2 MBPS of speed if it not happen we will refund ur amount.
Now a doy when i have already purchesed there product these people not attending my call.
Speed of theat data card is only 678bytes / Sec or some time if i am soo lucky user the i got speed of 5 - 6 KBPS
I want my money Back
I have been using Reliance net connect post paid for the past 4.5years. Since, reliance has introduced Pro3 service in Delhi circle with free upgrade to existing customers, retaining the same number, I got the details and information from customer care and went to the store to upgrade my data card. The store guy is very rude and told me that he can't upgrade it free of cost and asked me to pay Rs.499 for a new connection, telling that the existing one has to be terminated. This is one of the worst response for a valuable customer. My data card number is [protected].
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Reliance — intentional bad service of netconnect
As many user of this cheating company shares, their netconnect internet and customer service was terrible indeed. first of all not easily accepting to issue the data card after submitting id and ad proof, but after using, came to know so poor connection, i.e. not even 10 min connecting out of 10 hr try. for 2month and i gave up. meanwhile more than 10 times called customer care all the way from delhi to munbai, everytime irresponsible young guy respond indifferently, just wasted time and money for call. but one of them clearly admitted by saying its our side fault, and after that for few hr became good speed. it is very clear that they are intentionally providing bad network to save their cost. by saving out put and getting over flow of input for short time gain. i heard news saying they publicly got complained due to overcharge of their power supply. this company sees only temporal profit by cheating customer and that is entire attitude this company based in. this hype of stock is based on this intention which soon to be fall with increase of cheated customer.