Reliance Prepaid Connection — Making fool in Customer Care

Hello, most o[censored]s know that customer care is most of time talking to walls. But this time "Reliance Customer Care i.e. *333 " gave me a such a horrible experience. My call with Customer care went for 69 minutes. I am facing a problem that i am billed for those SMSes as well which are never received by the recipient irrespective of the operator. During these 69 minutes i explained my problem to 2 customer care executives and 1 guy from networking department. The very first person (from customer care) was such a big ___ that he is replying to me in Hindi despite of me already selected English as a language option. I explained my problem in English and in Hindi both but that as____ kept on asking about the problem i'm facing without listening to what i'm saying. He kept me on hold for over 15-20 minutes. When i was frustrated enough i asked him to transfer the call to his senior but again he put me on hold to return and say that his senior 'cannot talk'. Strange, He did this acting of trying to connect with his senior for another 10-15 minutes. When i asked him about his and his senior's name then not only gave me wrong names but also an incomplete complaint ID. After that he said he's transferring the call to his senior. I was again put on hold and was surprised to hear another customer care executive on the other hand. He provided the complete complaint ID and took some information and again transferred my call to networking department without sharing the details of the problem i'm facing. Finally I talked with some person who seemed to be nice while interacting with me and assured me of solving the problem within 2 days.


Now i don't understand what type of customer care Reliance Communications is running. Reliance has billed me for SMSes which has not been delivered. THIS IS A CLEAR CASE OF THEFT by Reliance Communications.

I'm sure that if Mr. Anil Ambani dials the customer care for a simplest problem, even he will change his service provider.

Nitin Chaudhry