[Resolved]  Reliance Retail Ltd. Reliance Fresh. — Missleading discounts + making buy products through misleading discount + rude and misbehavior with customer.

Address:

Thane, Maharashtra

My name is R khan.my email id is [protected]@hotmail.com. I am a regular customer at reliance fresh situated at mira road station shantinagar. Yesterday i went there and bought some products. Out of those products one was 10kg atta and 2 cold drinks of 2.5 ltrs. Tgere was a discount of Rs 30 on 2 cold drink. After buying i went to cashier Mr Nilesh Padwar to pay my bill. I enquired about the discount on cold drink. He agreed. Then he told that 2kg of sugar is also free on 10kg atta. I did not wanted to buy sugar but because cashier told it was free with atta i bought it. I did not knew that they had fooled me. As i was coming out i checked the bill and recognised that sugar was not free but they had cutted the price of the sugar from my cold drink discount. I went to customer care Mr Dinesh Singh and explained everything but instead of helping me out he started arguing that bill and everything is corret. I tried to explain again but now he started to use foul languages. He was very rude. He said"phocut zhig zhig karte ho much much mat karo". Ge said many things. There were many people I felt completely insulted. Even the Manager Mr Sachin kaiya supported the cashier and customer care.l am feeling very dejected ad insulted. I did not wanted my money back, i just wanted to know why cashier Mr nilesh misslead me to buy sugar. Why did he lie about the offer. They did not answer instead insulted me. I just wanted clearification. First they cheat and they insult. People like Mr sachin kaiya are strengthning the culprits like Mr nilesh and Mr singh bynot taking action against them, and spoiling the image of company reliance fresh. I am because of people like them reliance fresh will loose many many customer. These people are completely assured that no action will be taken against them. Very dissapointed. Wating for justice.