Reliance Retail — Wrong redemption of earned points

Address:

Chennai, Tamil Nadu

Dear Sir,

With reference to my below mail, I have lodged this complaint some 2 months back and till now I have not received any feedback.

I want to take up this matter at a high level.

I want support from your side and guide me regarding legal action.

thanking you,

Ranjeet Kumar Yadav
Cell : 0091-[protected]





--- On Sat, 12/1/13, ranjeet yadav <[protected]@yahoo.com> wrote:


From: ranjeet yadav <[protected]@yahoo.com>
Subject: Re: Wrong redemption of points of card no. [protected]
To: "RelianceOne Customer Service" <[protected]@ril.com>, corp.[protected]@ril.com
Cc: store_chn.[protected]@zmail.ril.com, kamlesh.r.[protected]@zmail.ril.com, rr.[protected]@zmail.ril.com
Date: Saturday, 12 January, 2013, 2:04 PM


Dear Sir,

This is a case for your review.

I will be forced to take legal action in this regard.

Thanks,


Ranjeet Kumar Yadav

Cell : 0091-[protected]




--- On Sat, 12/1/13, ranjeet yadav <[protected]@yahoo.com> wrote:


From: ranjeet yadav <[protected]@yahoo.com>
Subject: Re: Wrong redemption of points of card no. [protected]
To: "RelianceOne Customer Service" <[protected]@ril.com>
Cc: store_chn.[protected]@zmail.ril.com, kamlesh.r.[protected]@zmail.ril.com, rr.[protected]@zmail.ril.com
Date: Saturday, 12 January, 2013, 1:52 PM



Dear All,

With regard to my below complaint, it is getting almost 2 months and I have still not received my points back.

It is not my fault. It is your office fault and I want my points back within 24 hours else I will be forced to move to consumre court for the case of Fraud and cheating.

Waiting for your positive reply.

Thanks,

Ranjeet Kumar Yadav

Cell : 0091-[protected]




--- On Fri, 23/11/12, Customer Service <[protected]@ril.com> wrote:


From: Customer Service <[protected]@ril.com>
Subject: Re: Wrong redemption of points of card no. [protected]
To: "ranjeet yadav" <[protected]@yahoo.com>
Date: Friday, 23 November, 2012, 1:41 PM


Dear Sir/ Madam,



We thank you for providing us with your valuable feedback.



We assure you that we will look into the required subject so that we can serve you with increasing efficiencies and best customer service in future. We will contact you very soon.



We appreciate your effort and apologize for any inconvenience caused.



Best Regards,

Customer Service Team

Reliance Retail Limited.


[protected][protected][protected][protected]
From: "ranjeet yadav" <[protected]@yahoo.com>
To: [protected]@ril.com
Cc: "store chn 1034 crpt" <store_chn.[protected]@ril.com>, "rr membershipoperations" <rr.[protected]@ril.com>, "kamlesh r yadav" <kamlesh.r.[protected]@ril.com>
Sent: Thursday, November 22, 2012 11:39:28 PM
Subject: Wrong redemption of points of card no. [protected]

Dear All,

With referfence to the above subject, I would request you to look in this matter. I understand from your shop that all the points has been redeemed in some shop in Karnataka where as I have never been to Karnataka.

Moreover, all my purchases are from your Chrompet, Chennai shop and I had not redeemed point.

I wants these points credited back to my card or a redemption voucherf to be issued to me for all the points.

I have not redeemed any points since October 2009. I have redeemed my points only at your shop at Chrompet (2034).

So, please look in this matter and do the needful.

Thanking you,


Ranjeet Kumar Yadav

Chennai

Cell : 0091-[protected]