[Resolved]  Reliance Smart — Balance reduction in my mobile number

Address:

North 24 Parganas, West Bengal

I am Protap Dutta and I am Reliance Smart customer. My mobile Number is [protected]. Today I had balance of Rs.35.93. But I found it is reduced to Rs. 5.93. I made a call to customer care executive officer. He told me that activate some cricket alert after 12pm. But I informed them that no call or sms had not been made from my mobile at that time. But I could not convince them. Thereafter I said please check whether any confirmation had been sent from the company. They said no. Then I demand for my balance. But they refused. They said it was not possible. I said other company used to back balance if it is their system fault. But they again refused and terminate the call. Please pay attention to my complain and take steps to solve my problem.