[Resolved]  Reliance Smart — Balance Deduction

I have been using Reliance Smart Sim for more than 4 years, but since last 6 months my balance is getting deducted almost every month without any specific reason.
On contacting the customer care, which in itself is like climbing everest, they won't even talk properly.
And how can they , when they know that balance are getting deducted absurdly for features or services we customer are not even aware of.
Every time they will deduct Rs.30 or more and no matter how much u try u won't get a response from them.

Respected Sir,
My Reliance GSM No. is [protected] and every month some amount is deducted from my remaining balance in mobile . This month i.e. july 2011 also around 20/- Rs. is deducted from my balance. We don't want any type of extra schemes in our mobile . If any scheme is activated by default please stop it immediately and please try to inform me that why my balance as been deducted every month continuously .My email id is piyush.[protected]@gmail.com

Dear Sir,

Please see that from my reliance smart connection a balance of Rs 20 was automatically deducted yesterady for some subscription which I didnt subscribed to. Further when i am trying to call customer care no one was answering the call. These types of automatic deductions have happened previously also with me and also with my friends who use this network. I request you to look into the matter as they are looting the common man by automatic deductions of amounts for some sucbscriptions.

I request you to ensure that i get my money back from them. My no is [protected] and my email id is [protected]@gmail.com .

regards,
Gaurang
[protected]

Reliance Smart — DEDUCTION OF MY BALANCE

Today i.e on dt. 25/09/2011 i recharged my daily net pack of rs5/- through dialing *123*005#. First it deduct Rs 5/- from my main balance and receive a confirmation sms from the service provider to start the net. But after some time when i close my browsing it deduct Rs 38/- from my main balance. So i request to the provider to get back my balance of Rs 38/-

Dear sir,
My name is Abitalib Saify, and my number is [protected]. Last day only i had recharged my account with 50 rupees and the next day when i had checked my balance it was displaying just 10 rupees without any infornation. This is not the first time that they had deducted my balance, every time when i recharge my account they do the same even though i has activated the DND service on my number. please sir m begging you to stop this fraud and take appropriate action. I hope that you will provide me your support and i will get ma balance back.
Thanking you.

Dear Sir,

My name is S.N.Sarawogi & no.is[protected]. Today Rs.20/- deduct from my balance without my knowledge & approval, Please refund ASAP.

with regards
snsarawogi
[protected]

I am shovana shau. I received a message on my reliance ph on 24th September 2013 that the balance

has been deducted for VAS service One97STalkDP Rs.15.00. I and my family members have not opted for

this service and have no clue what this service is used for. I checked my inbox on 1st October 2013

and saw the SMS regarding the deduction. On being shocked I called 198 complaint helpline for the

explanation and refund as the service has or had not been taken by me or any of my family members.

Earlier many similar incidents have occurred where my balance was deducted for no reason hence this

forgery is not new to most Reliance customers. When I spoke to the customer service executive he

spoke harshly stating that "this service is given by reliance world madam! But unfortunately we

cannot refund the said amount because you are too late to have informed us!" I said its not my fault

that I have been late in checking my inbox due to my busy schedule. The agent again said "I am sorry

I cant refund!" I asked for the supervisor. The supervisor Mr. Surojit Paul repeated the same

statement as the agent. He kept saying that I am supposed to call them within 3 days of receiving

the SMS. But we customers recharge our numbers with our hard earned money. Why should we be PUNISHED

for being a loyal customer? Will Mr. Mukesh or Anil Ambani answer to our questions? I want my hard

earned money back in my ph balance. I am tired of this forgery. I want Reliance India to be punished

for such a cheat!


Shovana Shau
Relaince Ph. [protected]
Kolkata

" Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care"