Reliance Smart — wrongly charged for value added services and worst servicing of customer care | |
My Reliance Smart no. is "[protected]". From 10.08.2011, they've subscribed CRBT service, My Tunes service, caller Tunes automatically on my no. and wrongly charged for them. I've lodged complaint to the customer care ( service request no.[protected] on 11.08.2011. They assured me that these services have been successfully deactivated by sending sms confirmation. But again they've send me sms by telling that my service have been renewed. How can it be possible to renew one service after it has been deactivated? Again I've called cutomer care several times, but they told me that it is my fault, and they harasses me several times. what type of service is it? From 15.08.2011 customer care did not answer my call. Again they send me sms telling to recharge my account so that they can charge the renewal fee of automated subscription service. I am afraid of recharging my account. So, please help. Neroj Chowdhury Was this information helpful? | |
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Comments
Smart Reliance — Not able to use value added services
REMINDER NO.5I regret to inform you that first of all I have not registered for the LOVE TIPS Service provided by you, but automatically I received a message that this service is activated on your number & charged Rs. 30 for 30 days.
Now when I called to customer care (58200) they don't agree with it and said that it is your mistake, finally now when I try to use this service by dialing the number: 53030148 it says check the number.
Now when I called them back they told me that its a message service and I will be receiving the message after 24 hours then 72 hours inspite of my repeatedly saying that its a dialing service. Sometimes they disconnect the line. They don't want to listen to my complain and told my saying as wrong.
Then they keep on avoiding me for somedays like this.
After that they agreed that yes it is a dialing service, now they told that the number is changed to 53030184 I tried it but useless.
After that whenever I call them they say that there server is not working or slow which is a method to avoid.
Last night when I told them that I will make a complaint of yours they told me to harshly and rudely that Do what ever you can do and disconnected the line very harshely.
The matter is not the money, its the matter of your prestige, your service, your hospitality.
Nobody likes Reliance but some trust in Reliance, so I request you not to break that trust, otherwise what happen is that I also change my view and say that reliance is not good, which is not true as I think till now.
So hereby I request to kindly look into the matter and acknowledge me the same, a quick and appropriate action will be appreciated.
Yours truely,
Shivish kumar([protected])
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Smart Reliance — the call is not going to mauritius no.
I m trying my Brother-in-law's number in Mauritius from last 15 days. But the call is not going. The number is +[protected]. Whenver I dialled the number it says "this facility is not avaliable on ur Reliance India Mobile". Plsss find out the problem and solve it as soon as possible. My number is [protected]. I have already compalined in Customer Care Service many times. The complaint numbers are 80443561 and 81756850.