[Resolved]  Reliance Smart — compensation DUE TO problem of company

Address:

Gurgaon, Haryana

Dr Sir,

My name is Rajneekant. i am using Mobile No. [protected] for last 06 months which has been taken on my mother's voter id card. The mobile no. belongs to Bihar. But due to some good facility which is provided on Bihar circle by reliance service provider i am using this no. in roaming in Gurgaon.Since i am doing job in Gurgaon. I had recharged my no. with rs.99 internet pack on 13 Dec 2010. The benefits of this internet pack is i can use 03 GB data in 30 days of recharge. But on 14 Dec 2010 i had lost the internet facility on my mobile no. i had been making complain to customer care executive since 14 Dec 2010. But one customer care executive named Mr Nilkanth lodged my first complain on 24 Dec 2010 and assured me that one of our customer care executive with in 04 days but no customer care executive talk to me with in 04 days. Then again i made a complain on 03 and 07 Jan 2011. But no customer care consulted me with in given days. Those complain no. are
1.[protected] dated 24 Dec 2010
2.[protected] dated 03 Jan 2011
3.[protected] dated 07 Jan 2011
I made calls to customer care executives and supervisors of reliance GSM more than 50 times but nobody helped me. everybody gave me assurance that your problem would be solved only and told me that i was forwarding your to our high authority level and we would deal your complain with hi priority. one of reliance customer care executive consulted me on 09 Jan 2010 and told me your problem had been resolved and due company technical problem in Gurgaon you were unable to use internet facility on your No. and handset. He told me that you could use internet facility on your mobile by 10 Jan 10 at 1800 Hrs.but that assurance was false and he company E-mail id. when I sent an E-mail to company that still i was unable to use your internet facility on my no. Then one of reliance customer care executive named Vishwas Shedekar on 11 Jan 2011 and again he gave me assurance that u can use internet facility by 1800 hrs on 12 Jan 2011. 12 Jan 2011 was the last day of my internet pack.when asked him about those non-used days.he replied me that company will neither refund your days nor money. he Gave me the wrong information. The contact no.[protected] of nodal officer of Bihar circle which was incorrect. Again i Sent one E-mail to company about the solution and satisfactory answer regarding non-used days. Then I got the same answer by one of reliance customer care executive named Resume Kadu and Namrata Bhosale on 17 Jan and 18 Jan 11 Respectively. Now they told me that you can contact to Mr. Saiyed Haider Nodal officer of Bihar circle for better solution of your problem. They gave me so much mental stress and wrong information and they had made wrong promises with me. That's now i want justice and Rs. 50000 compensation money due to mental stress which i got towards company.