[Resolved]  Reliance Telecom — SMS not Sending

Address:

Jodhpur, Rajasthan

[protected]@relianceada.com to me
show details Jun 30

Dear Customer,
Thank you for contacting Reliance Customer Care. We regret to inconvenience caused. This is with reference to your e-mail and subsequent telephonic conversation had with you on your number [protected] regarding SMS issue issue. We understand that your issue has been addressed.
Regards, Kanchan VishnoiCustomer Care
Reliance Communications For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected]. My Services Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you canView your account information Recharge your account online View your transaction history Create / Track Service requestsSMS service commands list Just SMS <KEYWORD> to 55333 (toll free).Note: Keywords are not case sensitive. Name of serviceSMS Keyword
Activate Missed Call AlertACT<Space>MCA
Activate Caller TunesACT<Space>CRBT
Account Information
Account BalanceBAL
Last Recharge infoLRD
Information on Features
Call Divert FacilityINFO<Space>CALLDIV
Info on GPRS (For GSM)INFO<Space>GPRS
Locate us
Check address of the nearest Reliance storeGALLERY<Space><PINCODE>



-----Original Message-----
From: Girish Kulariya (girish.[protected]@gmail.com)
Date: Wednesday, June 29, 2011 04:50 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@trai.gov.in ([protected]@trai.gov.in)
Subject: Re: Re: RE : Reference to your mail

dear sir,
after many time complaining to reliance customer care and reliance outlets they d'not respond and not solve my problem.
my problem is not sending SMS




On Tue, Jun 28, 2011 at 9:14 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

Thank you for contacting Reliance Customer Care.
We regret to inconvenience caused.
This is with reference to your e-mail regarding inability to send SMS issue. Kindly note that as per the confirmation received from our concerned department SMS services already provisioned, hence, we would request you to try sending SMS.

Regards,
Kanchan VishnoiCustomer Care
Reliance Communications
For further details, you can visit our web-site www..rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected]. My Services Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you canView your account information Recharge your account online View your transaction history Create / Track Service requestsSMS service commands list Just SMS <KEYWORD> to 55333 (toll free).Note: Keywords are not case sensitive.
Name of serviceSMS Keyword
Activate Missed Call AlertACT<Space>MCA
Activate Caller TunesACT<Space>CRBT
Account Information
Account BalanceBAL
Last Recharge infoLRD
Information on Features
Call Divert FacilityINFO<Space>CALLDIV
Info on GPRS (For GSM)INFO<Space>GPRS
Locate us
Check address of the nearest Reliance storeGALLERY<Space><PINCODE>



-----Original Message-----
From: Girish Kulariya (girish.[protected]@gmail.com)
Date: Saturday, June 25, 2011 03:02 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RE : Reference to your mail

Dear Sir,


This is last time I am Mailing my Complaint if you don't solve my problem i am going to Consumer Court. Till date i am unable to sanding SMS. After many time Call to your customer care number *333 and 198 but no solution.

This is last warning


On Mon, Jun 20, 2011 at 8:35 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your mail regarding SMS service issue.

Kindly note that your request for SMS service has been registered and request ID is[protected] & it will be resolved within 72 hours.

We value your association with Reliance.

Regards,

Selvakumar.P
Customer Care
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone.




-----Original Message-----
From: Girish Kulariya (girish.[protected]@gmail.com)
Date: Sunday, June 19, 2011 09:19 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

Dear Sir


1. Facing problem with All Numbers/Particular number : All Numbers

2 MDN of the sender with STD code. (STD Code is not required for 93 Migrated customers)
3 MDN of the receiver with STD code. (STD Code is not required for 93 Migrated customers)
4 City of the sender. (Country in case of international message) - India
5 City of the receiver.: Jodhpur
6 Error Message on the sender’s handset. (Display message after sending SMS) - SMS Orgination Denied
7 Make of the Handset of Reliance Mobile users - Yes
8. Alt no (if available) : [protected]


With Thanks and Regards
Girish Kulariya
[protected]





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With Thanks and Regards
Girish Kulariya
[protected]





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With Thanks and Regards
Girish Kulariya
[protected]