[Resolved] Reliance Telecom — Wimax services issues yet billing me | |||
I am a Reliance Wimax broadbandcustomer (id [protected] 708) since many 2 1/2 years. Most of the time the service worked fine and so I was happy. But since June 7th 2012, there were service issues and I had to call customer service frequently to get it resolved for which they are very prompt in initiating service requests and closing them without bothering to check if it was indeed resolved. They have constantly put the blame on my modem and keep telling me to reset it. Most times in the past, this worked but not during this period where I had to spend hours. I have sent detailed date & time of outages to them and also the appellate authority. After threatening to cancel my service, I was informed that there was in fact a server issue for which technicians had to come from Mumbai to resolve this which would take a week. I was told to get in touch with Ms. Srilatha Pillai [protected] who by the way does not take calls nor fulfill the promise of sending a technician to my house. The last 4 days the service seems to work without interruption but they are asking me to pay my June bill in complete for days during which there was indeed issues from Reliance. I have even informed them to cancel my service multiple times for which there is no response. If they don't need my business, they are free to cancel it or provide customers with better services as Wimax is a premium compared to other internet providers. Recently, on August 3rd I called them again to cancel my service but I never get a confirmation call nor do they resolve my issue - yet they keep billing me and harass me to make payments. I am left with no option but to write to you so as to highlight my issue. Even the AP appellate authority does not do anything about this. I am attaching a log of outage issues and my conversations with different customer service representatives. There are just too many service request numbers to list here. Below is my log of calls / complaints to customer service internet down on June 4th (13 hours entire night and was back next day morning) June 7th (5 hours during daytime) June 13th starting from 6.40 pm till 8.45 pm June 15th starting from 7.35pm onwards and back at 8.30 pm June 18th to June 30th I was out of town so not sure what happened Worked fine in the month of July Aug 3rd internet down from 4.30 pm and never came back Aug 3rd 7.21 pm request for cancellation[protected] to Prithvi from Chennai confirmed by complaint[protected] / Sajan floor supervisor in Chennai Aug 6th internet down from 4.10 pm till 5 pm spoke to DharmaPrakash in Chennai confirmed by Arya floor supervisor Aug 8th got confirmation from Rafik Hyderabad that they will visit my house next day - nothing happened Sridhar Reddy Dulapalli Hydbad 500014 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
Reliance Telecom — NOT PROVIDING PROPER RESPONSE FOR ASSISTANT
Dear service provider i am not satisfied to your services,because i have complaints for my outgoing facilities but it is still in pending.Reliance — Pathetic Service & Resolution
Hi,I am having Reliance Netconnect broadband+ device postpaid connection and my MDN no is [protected].
Last month I have visited Reliance web world situation at M.G road, Opp to Paradise hotel, Secunderabad and I have requested them to put
my card on hold for one month and their have charged me a bill of 899.00 rupees along with save custody charge on 04th-Aug-2011 after completion of my save custody period. I have visited again Reliance web world to migrate into prepaid their asked me to clear bill, I have clearly said them I have kept my card on hold on 04th-Aug-2011 and after long conversation they said we have put waiver request of your bill, hence within couple of days I can move to prepaid,
But however till now I have not received a single call or confirmation from Reliance regarding my issue, Moreover I have called up six times to nodal desk but still my issue didn't got resolve.
It is very pathetic service which Reliance serves to their customer and also it is very surprising that after many escalation also there is no action
has been taken.
Still my complaint has been not resolved.
Please arrange to provide my time line where my query can sorted out, Its above 20 days where i am
regularly following-up with Reliance nodal officer but still issue remains same.
What action their are taken god only know, However requesting you to help me out from this case
as soon as possible.
Please arrange to provide my time line where my query can sorted out, Its above 20 days where i am
regularly following-up with Reliance nodal officer but still issue remains same.
What action their are taken god only know, However requesting you to help me out from this case
as soon as possible.
Hi Sridhar,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Cheers,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Cheers,
RCOMcare
" Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOMcare
"
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOMcare
"
Dear Rcom, as per your telephonic conversation, I was told that a waiver will be issued for the days when there was service outage and they asked me to pay last month's bill which I paid promptly like I have been paying for the last 2 and 1/2 years.
However in my current month's bill you have also included late payment fees in my bill of Rs.100 on top of the month charge Rs.1684.5. Why do you think someone will pay when there is no service. Feel free to cancel my service this time because your promises made are only on the phone and not in reality. Another FYI, till today not a single technician visited the house ever to rectify services in case of disruption.
This also shows your pathetic attitude towards customers because in spite of a grievance cell (Appellate authority who does not bother to do anything), you want to react only to complaints based on a public forum. Really pitiful.
However in my current month's bill you have also included late payment fees in my bill of Rs.100 on top of the month charge Rs.1684.5. Why do you think someone will pay when there is no service. Feel free to cancel my service this time because your promises made are only on the phone and not in reality. Another FYI, till today not a single technician visited the house ever to rectify services in case of disruption.
This also shows your pathetic attitude towards customers because in spite of a grievance cell (Appellate authority who does not bother to do anything), you want to react only to complaints based on a public forum. Really pitiful.
Dear RCOM, I have indicated my request to cancel my wimax service due to lack of service. However I got a call from customer service based on my complaints here asking me to continue as a customer as they would provide me a waiver for service outages listed above.
So I promptly paid my last month bill but now in my current month's bill, (no.[protected] I have been charged Rs.100 late fees on top of your very expensive yet pathetic service of Rs.1684.5 for WIMAX. Why do you think somebody would pay Rs.1800 a month where the service is bad and speed is normal when I can get better options for Rs.500 with BEAM FIBER.
This is not acceptable as lack of service is not my issue. If you cannot provide services properly please cancel my service. I am not going to pay this month's bill until you waive the late fee and provide waiver for service outages.
Looks like your customer care or grievance cell (appellate authority) is of no use as they barely respond to emails or phone calls. However you seem to respond to complaints on a public forum. Not sure why have a customer service when they don't do anything - do they deserve their salaries.
My complaint is also registered at the following site.
So I promptly paid my last month bill but now in my current month's bill, (no.[protected] I have been charged Rs.100 late fees on top of your very expensive yet pathetic service of Rs.1684.5 for WIMAX. Why do you think somebody would pay Rs.1800 a month where the service is bad and speed is normal when I can get better options for Rs.500 with BEAM FIBER.
This is not acceptable as lack of service is not my issue. If you cannot provide services properly please cancel my service. I am not going to pay this month's bill until you waive the late fee and provide waiver for service outages.
Looks like your customer care or grievance cell (appellate authority) is of no use as they barely respond to emails or phone calls. However you seem to respond to complaints on a public forum. Not sure why have a customer service when they don't do anything - do they deserve their salaries.
My complaint is also registered at the following site.
As per your customer service, my service is disconnected as on Aug 15th, 2012. Please send me adjusted FINAL BILL for month of August and also do collect your equipment.
It was a really great experience being with you and I will ensure never to part of any RELIANCE PRODUCT or STORE or SERVICE in future.
It was a really great experience being with you and I will ensure never to part of any RELIANCE PRODUCT or STORE or SERVICE in future.
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Reliance Wimax — Billing even though internet never worked
I got Reliance Wimax installed 3-4 months ago. Their engineers were not able to get it work in my home. They visited my house 3-4 times but were never able to correct the problem. Finally, they stopped coming. After waiting for around a month or so, I asked them for disconnecting the service. That took another month. Now, they are sending me a bill for this service for Rs 1500. When I called them, they said I will have to pay this much.