[Resolved]  Reliance Telecommunication / Broadband Data Card — Internet speed very low in comparison to what was promised at the time of selling data card

Address:

Panipat, Haryana

I purchased post paid broadband data card connection no. [protected] from Reliance Telecommunications, GT Road Panipat on 15 or 16th May 2012 with a scheme of unlimited usage of 3 months which meant that my payment for 3 months usage was taken in advance and the free usage period was till 15 / 16 Aug 2012. I had written to Reliance to stop my postpaid broad band connection through email and had clearly written that I do not intend to continue with this connection because this connection had not given the promised speed equal to cable broadband and had also witten that they should immediately stop it as I shall not pay anything for the post paid connection.. I received a phone call from Reliance on[protected] with a confirmation that the 3 months period is over and their representative also made it clear that they are transferring the connection to prepaid. As there was no other way to check the start of prepaid connection ( so that I could start recharging of prepaid connection), I had been keeping the data card connected so that whenever it stops, I 'll go for recharge of prepaid connection. Instead of migrating the connection to prepaid , they sent me a bill of Rs. 271-00 for data usage. I had been repeatedly telling them that I have not used it for any other reason except to check the migration to prepaid, reliance has been ignoring my mails and have been sending same type of mails with demand for money and have stopped my connection totally. I kindly request you to please take necessary action so that either my money which i paid at the time of purchase be refunded or the prepaid connection is started so that the instrument, for which i paid should have some value by its use during my travelling.

The correspondence details are as below:

________________________________________________________________________________...⇄



[protected] Forwarded message[protected]
From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>
Date: Fri, Sep 7, 2012 at 12:02 PM
Subject: RE:'Reliance=[protected]' RE: Re: Reference to your e-mail
To: Sanjiv Seth <[protected]@gmail.com>

Dear Sanjiv,

This is with reference to your e-mail dated September 06, 2012 for your Netconnect+ number [protected] regarding postpaid to prepaid migration issue.

Kindly note that the services of your Netconnect number are been suspended.

As per details checked in our records, there is the usage found towards your account. Hence, we are unable to process your request for the waiver.

The total outstanding in your account as on 07/09/2012 is Rs. 271.44/-. We request you to visit nearest Reliance Mobile Store and make payment to clear the outstanding.

List of the Reliance Mobile Store is attached herewith for you better reference.

Also note that rentals will be applicable as long as your services are active with us.

Please note that once the outstanding is cleared, kindly revert for postpaid to prepaid migration.

We value your association with us.

Thank you for choosing Reliance

Regards,

Abdul Shaikh
Officer-Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.
You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----

From: Sanjiv Seth ([protected]@gmail.com)
Date: Tuesday, September 04, 2012 08:45 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Cc: rcom.[protected]@relianceebill.com (rcom.[protected]@relianceebill.com); datacard.[protected]@relianceada.com (datacard.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); Rcom.[protected]@relianceada.com (Rcom.[protected]@relianceada.com); [protected]@relianceservice.co.in ([protected]@relianceservice.co.in)
Subject: RE: Re: Reference to your e-mail

Mr. Waseem Khan
Officer - Customer Care
Reliance Communications Limited

Hi.

With reference to all our correspondence since 14/ 15 Aug. 2012 regarding my non-willingness to continue with your postpaid broadband connection no.[protected], I wish to once again request you all to read our communication in toto to understand the issue and then send a reply.

Once I wrote to your concerned persons that I do not wish to continue with the connection after the 3 months period ( for which I paid at the time of purchase of this instrument and connection) and had clearly mentioned that I shall not pay anything for the post paid connection. I had received a phone call of one Ms. Pooja Kulkarni on[protected] who confirmed me that my free usage period of 3 months is over on[protected]. She also informed that this connection can be converted to a prepaid connection, for which I agreed and she had sent me a confirmation mail about our telephonic communication.

I already had one spare connection of BSNL for my use and I never required your connection during the period[protected] to[protected] but used to connect it to check if the prepaid has been started or not. It was a delay from your side, and it was never my fault. The amount is not too big for me, but I shall not pay it due to the reason that it was a consent from your side to allow me to migrate to prepaid ( and your company will earn because of the recharge I do). Had you not given any consent for prepaid, I would have forgotten about this data card and would never have used it for checking the start of prepaid connection.

If you are interested in retaining a customer for your data cards nos [protected] and [protected] and the phone no. [protected], please send me a confirmation that I do not need to pay the amount of Rs. 271-44 or I shall stop replying to your e mails and stop using all reliance products.

Thanks and warm regards.

SANJIV KUMAR SETH

Cc: Mr. / Ms Baljeet Gill, Officer - Customer Care, Reliance Communications Limited.


From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: 03 September 2012 11:39
To: Sanjiv Seth
Subject: RE:'Reliance=[protected]' Re: Reference to your e-mail

Dear Mr. Seth,

This is with reference to your e-mail dated september 02, 2012 for your Reliance Netconnect+ number [protected] regarding postpaid to prepaid migration..

We regret the inconvenience.

Kindly note that services of your number have been suspended.

As we have checked and found that there are usage reflecting towards your account for the billing statement period[protected] to[protected]. Hence, no waiver can be pass for the same.

The outstanding amount of Rs.271.44/- is reflecting towards your account. Hence, we request you to clear the same and write to us for prepaid migration.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Waseem Khan
Officer - Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada..com for all RCOM services. Please register yourself on the portal.. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above.. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Sanjiv Seth ([protected]@gmail.com)
Date: Sunday, September 02, 2012 01:40 PM
To: datacard.[protected]@relianceada.com (datacard.[protected]@relianceada.com)
Cc: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); CustomerCare ([protected]@relianceservice.co.in); Rcom CustomerCare (Rcom.[protected]@relianceada.com); Reliance Customer Care (rcom.[protected]@relianceebill.com)
Subject: Re: Reference to your e-mail

Mr. / Ms Baljeet Gill
Officer - Customer Care
Reliance Communications Limited.

Hi. Thanks for your reply. Kindly note the issue is not pertaining to datacard no. [protected] but it pertains to broadband datacard [protected]. I kindly request you to please check all my mails since[protected] and your replies to them. Warm regards.

SANJIV

Cc: Different e mails ids of reliance from which mails have been received
________________________________________________________________________________...⇄
Kindly read entire correspondence starting from[protected] before responding to this mail so that there is a conclusion to this mailing process
._______________________________________________________________________________...⇄




On Sat, Sep 1, 2012 at 6:17 PM, datacard.[protected]@relianceada.com <datacard.[protected]@relianceada.com> wrote:
Dear Mr. Seth,

This is with reference to your e-mail dated August 31, 2012 for your Reliance Netconnect number [protected] regarding billing issue.

As per the details checked and verified in our records, you number has been migrated into prepaid.

Hence, we request you to visit to nearest Reliance Mobile Store/Web World for further assistance. One of our executive will assist better in this regard..

The list of Reliance Mobile store is attached herewith for your ready reference.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Baljeet Gill
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at datacard.[protected]@relianceada.com. You can also call Reliance Customer Care at *355,30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient,beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

________________________________________________________________________________...⇄
________________________________________________________________________________...⇄


[protected] Forwarded message[protected]
From: Sanjiv Seth <[protected]@gmail.com>
Date: Thu, Aug 30, 2012 at 6:08 PM
Subject: Re: 'Reliance=[protected]' Complaint against Reliance for cheating and then harassing by askingfor payment of bill ( Broadband data card no. [protected] )
To: "Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>
Cc: [protected]@relianceada.com, CustomerCare <[protected]@relianceservice.co.in>, Rcom CustomerCare <Rcom.[protected]@relianceada.com>, Reliance Customer Care <rcom.[protected]@relianceebill.com>


Hi all

Thanks for these repeated mails asking me to deposit an amount which you know I had already informed on[protected] the day on which this amount was not due as per your records) that I will not pay any thing for this post paid connection and had requested you to stop this post paid service. Now, one needs to ascertain before putting the recharge amount.. The only way to know that is connecting the data card. You want to charge for that usage. OK. I am confirming that I shall not pay this. Now calculate tour loss. I will take the case to consumer forum for the slow speed provided by you in comparison to what you promise and you will have to refund the amount I already paid ( which will include the cost of instrument ). I shall not be able to recharge the data card. It will be your loss. I will also not use the data card no [protected] and mobile phone no. [protected] ( which I may, if i join a job or get into some business). So please do calculate your losses. Apart from this, I have reported the matter to TRAI and shall definitely persue for an action against you.

Thanks once again and good bye.

________________________________________________________________________________...⇄

On Thu, Aug 30, 2012 at 5:17 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Mr. Seth,

This is with reference to your e-mail dated August 29, 2012 for your Reliance Netconnect+ number [protected] regarding postpaid to prepaid migration.

We regret the inconvenience.

Kindly note that services of your number have been suspended.

As we have checked and found that there are usage reflecting towards your account for the billing statement period[protected] to[protected]. Hence, no waiver can be pass for the same.

The outstanding amount of Rs.271.44/- is reflecting towards your account. Hence, we request you to clear the same and write to us for prepaid migration.

Assuring you of our best services always.

Thank you for choosing Reliance.

Best regards,

Pavan Kawade
Officer - Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Sanjiv Seth ([protected]@gmail.com)
Date: Wednesday, August 29, 2012 05:37 PM
To: [protected]@trai.gov..in ([protected]@trai.gov.in)
Cc: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); CustomerCare ([protected]@relianceservice.co.in); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Complaint against Reliance for cheating and then harassing by askingfor payment of bill ( Broadband data card no. [protected] )

Sorry

I have to forward this correspondence to TRAI for a complaint..

_____________________________________________________________________

Name : SANJIV KUMAR SETH
PRODUCT : Broadband data card no. [protected]
Problem: Speed lower than promised ( CDMA data card no [protected], in my own name only, used to give same speed as Broad band data card no. [protected] purchased on[protected]

Details:

My complaint is that I had informed well in advance for stopping my connection vide email dated[protected] and had informed them that I do not want to continue with the connection because the speed promised for the broadband connection was similar to my earlier CDMA connection ( This clearly means that reliance is cheating in the name of broad band). I received a telephonic response from reliance representative on[protected] with the information that the 3 months period is over and they have processed as per my request. Their representative also agreed for migration of this connection to prepaid. Reliance did not stop the post paid connection. Being owner of the instrument, I had a right to check on regular basis to see if the post paid service is stopped or not so that I could recharge for prepaid service. Now for that period o[censored]sage, Reliance has raised a bill and have been sort of forcing me to pay. They have also threatened that my billing for the post paid service will continue till the time i pay the amount asked by them.

I request concerned officials of TRAI to look into the matter and advise reliance officials to correct the situation by withrawing the bill raised and confirm the same through e mail so that I can recharge the data card for my usage during travelling. In case they do not wish to do so, they should refund the cost of the instrument,

Kindly take a strict action immediately so that the service providers do not harass customers like what they have being doing with me in future.

Thanks and warm regards


SANJIV


Copy by email to Abdul Shaikh
Officer-Customer Care
Reliance Communications Limited

On Wed, Aug 29, 2012 at 12:45 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Sanjiv,

This is with reference to your e-mail dated on August 28, 2012 for your Netconnect+ number [protected] regarding postpaid to prepaid migration issue.

Kindly note that currently services of your number are suspended.

The total outstanding in your account as on 29/08/2012 is Rs. 271.44/-.. We request you to visit nearest Reliance Mobile Store and make payment to clear the outstanding.

The list of Reliance Mobile Stores in your area is attached for your reference.

Also note that rentals will be applicable as long as your services are active with us.

Please note that once the outstanding is cleared, kindly revert for postpaid to prepaid migration issue the issue.

Thank you for choosing Reliance

Regards,

Abdul Shaikh
Officer-Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.
You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----

From: Sanjiv Seth ([protected]@gmail.com)
Date: Tuesday, August 28, 2012 02:40 PM
To: Care Email ([protected]@relianceada.com)
Subject: Fwd: Fwd: Your Reliance E-Bill for the monthAug'12 of the Service Number [protected]

To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); CustomerCare ([protected]@relianceservice.co.in)

Subject: Fwd: Fwd: Your Reliance E-Bill for the monthAug'12 of the Service Number [protected]


[protected] Forwarded message[protected]
From: Sanjiv Seth <[protected]@gmail.com>
Date: Mon, Aug 27, 2012 at 4:09 PM
Subject: Re: 'Reliance=[protected]' Fwd: Your Reliance E-Bill for the month Aug'12 of the Service Number [protected]
To: "Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>


Hi

I could not understand this reply. There is usage but that has to be there till you do not migrate from post paid to prepaid. I had clearly written in my request dated[protected] that I shall not pay any amount for a post paid connection immediately after the free period of three months is over.. I am once again confirming that i shall not pay any amount and shall not take any responsibility for the usage. I shall repeatedly connect and use the connection but shall definitely recharge as per a suitable scheme of prepaid once it is migrated to prepaid. So it is in your interest to migrate the connection to prepaid as early as possible. I shall only come to know of migration by connecting the data card so it will have to be connected regularly. Hope this is clear. In case of any doubt, you may please call me @ [protected].

Thanks and warm regards

SANJIV

On Mon, Aug 27, 2012 at 2:10 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Sheth,

This is with reference to your e-mail dated August 26, 2012 for your Reliance Netconnect+ number [protected] regarding postpaid to prepaid migration issue.

As we have checked and found that there are usage reflecting towards your account for the billing statement period[protected] to[protected]. Hence, no waiver can be pass for the same.

The outstanding amount of Rs.271.44/- is reflecting towards your account. Hence, we request you to clear the outstanding amount and write to us for prepaid migration.

Assuring you of our best services always.

Thank you for choosing Reliance.

Best regards,

Pavan Kawade
Officer - Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Sanjiv Seth ([protected]@gmail.com)
Date: Sunday, August 26, 2012 05:44 PM
To: Reliance Customer Care (rcom.[protected]@relianceebill.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); CustomerCare ([protected]@relianceservice.co.in)
Subject: Fwd: Your Reliance E-Bill for the month Aug'12 of the Service Number [protected]

Dear Sir / Madam

I had written before the ending of the 3 months period of free use after purchase that I do not want to continue this connection and had asked for discontinuation of the account with immediate effect. Your representative had called me and had confirmed again. They had advised me to get the connection migrated to prepaid for which I had agreed.

Under these circumstances, when everything was clear from both sides, your sending this bill to me is not understandable. I hope you have the correspondence in your records and can easily understand the facts after going through the correspondence. Please send me a confirmation for the cancellation of the bill sent by you and confirm the migration of my mobile data card to prepaid..

Thanks and regards


SANJIV KUMAR SETH
PANIPAT
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄
[protected] Forwarded message[protected]
From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>
Date: Thu, Aug 16, 2012 at 12:55 PM
Subject: RE:'Reliance=[protected]' Fwd: Re: Monthly Bill Invoice Number :[protected] Ph : [protected]
To: Sanjiv Seth <[protected]@gmail.com>
Dear Mr.Seth,

This is with reference to your e-mail dated August 15, 2012 for your Reliance Netconnect+ numbers [protected] regarding postpaid to prepaid migration.

As per telephonic conversion had with you on your alternate number [protected] today, your request for the postpaid to prepaid migration of your Netconnect+ number has been registered vide Service Request ID[protected]on 08/16/2012 at 12:46:31 PM) and one of our executives will respond you within 5 days from the time request has been logged.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Pooja Kulkarni
Officer - Customer Care
Reliance Communications Limited

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Sanjiv Seth ([protected]@gmail.com)
Date: Wednesday, August 15, 2012 01:18 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: Fwd: Re: Monthly Bill Invoice Number :[protected] Ph : [protected]

Dear Sir / Madam


Kindly refer to the data card connection no. [protected]. The fixed period provided by you for the connection
is going to be over and I do not wish to continue with this connection because my purpose is not solved with this connection.
the speeds which were conveyed are actually not received and I shall have to take some other connection to solve my purpose.
Kindly deactivate this account as soon as the fixed period of 3 months is over. I shall not pay any bill sent by your company
in case you are not able to deactivate this account


SANJIV KUMAR SETH

[protected] Forwarded message[protected]
From: [protected]@relianceada.com <[protected]@relianceada.com>
Date: Wed, Aug 15, 2012 at 12:18 PM
Subject: RE:'Reliance=[protected]' Re: Monthly Bill Invoice Number :[protected] Ph : [protected]
To: Sanjiv Seth <[protected]@gmail.com>
Dear Mr.Sanjiv Seth ,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding HSD related.

We regret for the inconvenience caused in this regard.

Please note that, we have sent your communication to Netconnect.[protected]@relianceada..com, Customer Care unit of Netconnect+ for further assistance and the team will respond to your query shortly.

For any queries pertaining to HSD, you may also dial[protected]chargeable from other Phones)/[protected]Toll Free) or mail us at the above mentioned e-mail ID in future.

Your co-operation and patience in this regard will be highly appreciated.

Thank you for choosing Reliance, India's No.1 Network.

Regards,

Sharmila
Customer Care
Reliance Communications Limited.



-----Original Message-----
From: Sanjiv Seth ([protected]@gmail.com)
Date: Tuesday, August 14, 2012 11:38 AM
To: Rcom CustomerCare (Rcom.[protected]@relianceada.com)
Cc: CustomerCare ([protected]@relianceservice.co.in); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Monthly Bill Invoice Number :[protected] Ph : [protected]

Dear Sir / Madam


Kindly refer to the data card connection no. [protected]. The fixed period provided by you for the connection
is going to be over and I do not wish to continue with this connection because my purpose is not solved with this connection.
the speeds which were conveyed are actually not received and I shall have to take some other connection to solve my purpose.
Kindly deactivate this account as soon as the fixed period of 3 months is over. I shall not pay any bill sent by your company
in case you are not able to deactivate this account




++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄
[protected] Forwarded message[protected]
From: Reliance Customer Care <rcom.[protected]@relianceebill.com>
Date: Sun, Aug 26, 2012 at 11:50 AM
Subject: Your Reliance E-Bill for the month Aug'12 of the Service Number [protected]
To: [protected]@gmail.com
Dear Customer,
Thank you for subscribing to the E-bill service.

Your Reliance bill for this month has been generated. Please find the soft copy of your bill
attached with this email.






________________________________________________________________________________...⇄
________________________________________________________________________________...⇄




[protected] Forwarded message[protected]
From: Sanjiv Seth <[protected]@gmail.com>
Date: Tue, Aug 14, 2012 at 11:43 AM
Subject: Re: Monthly Bill Invoice Number :[protected] Ph : [protected]
To: Rcom CustomerCare <Rcom.[protected]@relianceada.com>
Cc: CustomerCare <[protected]@relianceservice.co.in>, [protected]@relianceada.com


Dear Sir / Madam


Kindly refer to the data card connection no. [protected]. The fixed period provided by you for the connection
is going to be over and I do not wish to continue with this connection because my purpose is not solved with this connection.
the speeds which were conveyed are actually not received and I shall have to take some other connection to solve my purpose.
Kindly deactivate this account as soon as the fixed period of 3 months is over. I shall not pay any bill sent by your company
in case you are not able to deactivate this account

___________________________________________________________________________












________________________________________________________________________________...⇄