[Resolved] Reliance Trends, Gurgaon — Deficiency in Service

[Resolved] Reliance Trends, Gurgaon — Deficiency in Service

A amritesh mishra from Bulandshahr, Uttar Pradesh

I had purchased a business phone from the Reliance Trends Store at Ambience Mall, Gurgaon. The said phone had a tremendous battery backup problem, software problem. The sales person misguided me to buy that handset probably the brand offered him a good sales commission. From the very moment i purchased the handset, i faced the said problems. And three days thereafter i had to rush to the store to get the problems fixed. No one was ready to help me out with me saying that "Its Dussehra and we are all busy today." I had to call a lawyer of Reliance Comm. and it was only then they paid attention to my issue. Its been three days now after dussehra, they are not taking any steps for the same. Moreover they are not picking my calls. I am now constrained to take a legal action against them as I see no alternative left. Its really shocking that even these big brands are deficient in providing after sales service. Then why do we buy things from stores like Reliance Trends. Is it only for a pre-sales satisfaction? If after sales service is so poor in big stores, we may choose to buy stuffs from normal retail stores. Atleast it will save some money. Dear every one, We need to change the consumer scenareo in India. Its probably the worst in the world because we just dont give a damn. Wake up for your rights! Warm Regards, AM Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

sanjeevh

from Lucknow, Uttar Pradesh

I totally agree with you on this issue. Why Reliance, every product manufacturer / service provider in the country does not look up to the consumer at all. Once the product / service is sold, thats it. Its pathetic. Gone are the days of 'Consumer is King', if they are just looked as Consumers, that would be more than enough. Look at Tata Sky for example, when you take the offer, they provide you with a number of channels. Now, after 2 months, all sports channels have been switched off, the Active channels have also been switched off and the best part, when you call them up and threaten that you will puull-out, what they say is alarming - PLEASE GO AHEAD. The country is going to the dogs and in this manner, we cannot aim to be a superpower any time in the next 100 years. Sometime I wonder we should have been ruled by the Britishers, atleast some level of discipline would have been there. Hello, is someone listening. Here's an opportunity.

gvnaidu

from Mohali, Punjab

I too had brought a suit-length for Rs 1600 in December 2010 (spent another about 300 for stitching) for my daughter from Reliance Trends but the quality is poor that with one hand wash in mild detergent it has faded and the print has come off. Now she cannot use it. I waiting for an opportunity to visit their shop in Ambience Mall in Gurgaon and throw it on the face of the Manager.
Vijay C Naidu