[Resolved]  Reliance Trends — Reading Card details

Address:

Hyderabad, Andhra Pradesh

Sir

I purchased two Oxemberg Pullovers from M/s Reliance Trends, Sri Srinivas Towers, Mossarambagh, Malakpet, Hyderabad - 500036 on[protected] costing Rs. 1299 + Rs. 999 = Rs 2298.

The Transaction was made via my credit card (SBI CARD) No. xxxx xxxx xxxx 7508 through HDFC swiping machine which gave printout with following particulars:

Date: 01/12/12 Time: 13:29::27 TID 42028586 INVOICE NUM: 001684 Batch Num. 000314
Print out shows Card Num: xxxx xxxx xxxx 7508 chip
Exp. date: xx / xx
Card Type: VISA

Person at Billing swiped the card again in Reliance Trends own machine without my consent and read cards details and also reads Exp. date as is shown in the Bill.

I objected to this and asked as to what details they have taken and stored. They told that whatever is taken goes to their Mumbai Server and do not get stored locally. I asked them to put that in writing and say nothing will be stored anywhere. Manager at store spoke to Mumbai at least 10 times and once made me to speak to Mumbai but they did not authorise Manager to give the same in writing. While this discussion was going on they were still continuing the same dual swiping with other customers too.

They kept me waiting at their stores for one and half hour and in the end did not cooperate. I have lodged this compliant in their Complaint book also. When I informed that I will go to police as the process being followed is unlawful and comes under Cyber Crime the Executive from Mumbai told the local Manager that they will deal with police but will not give anything in writing.

Please see that information on Bill is more than what is read on HDFC swiping machine.

S K Sharma