[Resolved] Reliance Trends — Reliance Trends Customer care Service Bangalore- A nightmare!!! | |||
I had a “ reliable” impression on the brand. However, yesterday I had a very bad experience at the customer care service at Reliance trends at Bangalore, ITPL mall. I had purchased couple of T shirts for my husband and kid and apparently lost my hardcopy bill. One of the T shirts did not fit my husband and hence had come to change the same. I requested the customer care person giving her all the details of my purchase date, time, amount, credit card no., reliance membership card etc. Inspite of this no help was extended to me .The customer service represtative lady there did not treat me courteously.The other big shops always had taken care whenever I approach them saying I missed my bill…they would not mind it as long as the T shirt price tag was intact. However the customer care sales girl and the manager here at Reliance trends Bangalore treated me in such a way giving me a doubt if I were the customer or them. As if I had got the product without paying the price. I waited for nearly 45 mins for just getting a change in the Tshirt size. The customer care sales girl made me wait for no reason!!! Thanks to the customer service. I would definitely not come again to a shop which has no value add for the customer. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
I had Reliance Trends coupons and when I went shopping to the store in Ascendas Park Square Mall, ITPL, Bangalore I was told they had been redeemed already. SO I placed a complaint and its been more than 2 months and I still haven't received a call back. Every time I visit the store asking about the complaint they assure me they will call back in 2 days but they don't.
Very bad customer service, in fact worst. I have never seen people being so irresponsible towards customer's queries.
Very bad customer service, in fact worst. I have never seen people being so irresponsible towards customer's queries.
Hello All,
I want to Reliance trends Kathriguppe branch (Banashankari) some time back. There when I was looking for purchasing Sherwani/Suit for my wedding I met a lady called Keerthi Reddy. She told me that she is working as Visual Merchandiser and all the store managers of Reliance Trends Bangalore are under her control. She also told me that for Sherwani's I need to got Manyavar and for Suits I need to got to Central mall. When I asked her about casual shirts she told that Reliance trends is not a good place for shopping. Then when I was about to leave without shopping anything she took my mobile number stating that if any new stock comes she will update me. The next day onwards she started messaging me stating that she is a call girl and she provides all kind of services. when I asked one of my friend who is also working as Visual Merchandiser in Richmond road he told me that Keerthi Reddy is married twice. She has killed her first husband and made it like suicide and her second husband left her after seeing her behavior. He also told that there are couple of cases in Madanapalle Sub court, Andhra Pradesh - 517 325. She is the respondent in those couple of cases.
Her mobile number is [protected]. I have clearly told that I am not that kind of guy. But still she harasses me by sending her half naked photos. Her email id is also keerthi.[protected]@ril.com
Please keep decent staff and do enough back ground check before employing any staff because these kind of staff will really spoil the company name. I am basically a very big fan of Dirubhai Ambani. I always feel that reliance brand should be on the top. But if this kind of call girl/Service girls are there it will spoil the company name. The kind of internal respect I have towards Reliance trends made me to put this mail.
I want to Reliance trends Kathriguppe branch (Banashankari) some time back. There when I was looking for purchasing Sherwani/Suit for my wedding I met a lady called Keerthi Reddy. She told me that she is working as Visual Merchandiser and all the store managers of Reliance Trends Bangalore are under her control. She also told me that for Sherwani's I need to got Manyavar and for Suits I need to got to Central mall. When I asked her about casual shirts she told that Reliance trends is not a good place for shopping. Then when I was about to leave without shopping anything she took my mobile number stating that if any new stock comes she will update me. The next day onwards she started messaging me stating that she is a call girl and she provides all kind of services. when I asked one of my friend who is also working as Visual Merchandiser in Richmond road he told me that Keerthi Reddy is married twice. She has killed her first husband and made it like suicide and her second husband left her after seeing her behavior. He also told that there are couple of cases in Madanapalle Sub court, Andhra Pradesh - 517 325. She is the respondent in those couple of cases.
Her mobile number is [protected]. I have clearly told that I am not that kind of guy. But still she harasses me by sending her half naked photos. Her email id is also keerthi.[protected]@ril.com
Please keep decent staff and do enough back ground check before employing any staff because these kind of staff will really spoil the company name. I am basically a very big fan of Dirubhai Ambani. I always feel that reliance brand should be on the top. But if this kind of call girl/Service girls are there it will spoil the company name. The kind of internal respect I have towards Reliance trends made me to put this mail.
Don't believe releance trends. Just they will fake customers for offers. They said I will be getting cash back on my purchase but I didnt receive. Simply they will make fools to customers.
My complain number is 1908528 it is my second complain and no response till today.i had returned on shirt and insted of giving credit notes staff had given me credit note where expiry date is twelve month, now staff is telling that your card is valid only three months, no staff had told me that it is valid only three month, desk staff are very casual they dont explain the things properly.pls sort out the matter as soon other wis e i have to go otherway.
usha saini
usha saini
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No 62/2, Richmond Road, Bangalore, Karnataka, India - 560025
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(a) With almost No customers at Reliance trendz MG road Kochi, it takes 20 minutes for making and paying ur bills, When u call the manager instead of attending to u, he explains this is the best service they can offer as most of the staff is undertrainees.
(b) Prima facie the place looked over rather very over staffed, despite that hardly 50 % of bill counters are manned.
Poor attitude - the attitude of manager was that as if he is doing a big favor by opening the shop for us
Pl take care - before its too late