RF Motors — service complaint

I own a FIAT Palio ELX (Model 2001) that has been serviced at RF Motors the FIAT authorised serviced centre in Pathadipalam, Cochin.

I have been having a recurring problem with the car that crops up despite of being serviced for the below stated reason.

The problem has been a reverberation that arises when one applies the brake. Despite several maintenance checks this problem still persists.

RF motors has charged me since 2007 for rectification of the afore stated complain. However this problem persists which leads me to believe if they are doing the necessary.

Invoice No Date Amount

RFMoP-PL[protected]-2007 8032.00

RFMoP-PL[protected] 1784.00


On July 2008 this problem was again brought to the notice of the service manager at RF motors.
For this service, RF Motors charged us as below and assured us the problem has been solved.

RFMoP-PL[protected] 5276.00

On the contrary, I was not satisfied with the car performance after driving it and reported the same to customer service centre at Ernakulam and Pune. RF motors requested me to bring the car back to rectify the problem and the car was left in their workshop for 4 days. This time they presented us again with a bill mentioning that the problem was rectified. Bill details provided below.

RFMoP-PL[protected] 10223.00

As I was still dissatisfied with the performance of the car, I reported this matter to Mr. Cherian Varghese, Sr.manager, Customer Service – RF Motors, and mentioned about the double charges for the same activity within a span of a month.

I would appreciate if matter can be addressed in the consumer forum as I get no response from RF Motors on this matter.

We will also publish this matter in the newspaper so that other gullible car owners should not get
Cheated and fleeced.

Mary thomas
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I own a TATA SUMO having registration No.KL42A 7115 purchased in Dec 2008. The vehicle has done only 21, 000KM so far. My probelm is with tyres. All the four tyres (including sd/by) needs to retreaded which is very costly. It is well known that similar tyres are getting an average life of above 40, 000, whereas I got only 21, 000. I reported the matter to RF motors svc centre at Pathadipalam who advised me to bring the vehicle there. On probduction of the vehicle the service manager called me and informed that they are not responsible for incidents of this type. They have not bothered to even look at the tyres. Isn't it the responsibility of RF motors or TATA motors to get minimum performance for the parts used in their cars?. Or is it that only the engine belongs to TATA and the rest not made by TATA and hence no warrantee?. Is it like that?. It is highly unjustifiable and cannot be accepted in any case.
I just needs the five tyres be replaced immediately by new ones. It is diffcult for me to bring the vehicle each time to your svc station since the vehicle is running on 24 hrs basis in a very critical service area and can't be withdrawn at will. I hope you understand my problems and you will give a favorable reply.
Thanks. Regards.
i went to RF motors on 1-04-09 to check indica vista. but the sales executive's they didnt attend me and also there dealing was so bad that i never saw a sales executive like this before. i plan to buy an indica vista from there. now wallahi i will not buy any cars from your showroom. they herat me a bit.
Mary Thomas please post your complaint directly to Fiat. just visit the site http://www.fiat.com, and click on contact us and submit your complaint. it will be taken care utmost care.
I had given my Fiat Palio car for repairs at R F Motors, Thodupuzha on[protected]Job card No. JC RFMoP - TP[protected] and the work was undertaken by one Mr. Sunil S. I was promised that I will be given the car back by next day. No further informations were given from the service centre. After two days I went to the centre and I found that they had done nothing on my vehicle and they were giving illogical explanations for that. Mr. Sunil S was abscent on that day and nobody was responsible for the work and I was treated in an impolite way at the service centre even by the Works Manager.
After all what happend...? I simply lost my money...more than that my precious time only because of the irrespnsibility of R F Motors, Thodupuzha...
its true
Purely agree... I hve got same treatment from RF motors..
I am moving to court..I need ur support also to make them stnd down
the RF motors is a big shame for fiat company
It is better to stay away from RF motors. Here is my experience.
I am thouroughly dissappointed with the product (Indigo CS, Lx, Tdi) I bought from tatamotors not because of the quality of the product but because of the irresponsible service company providing through it's service partners like RF Motors, Cochin (Pathadippalam). My friends were not high when I was going for Tata product due to the service they give but still I took a chance. Now I am repending on that decision. From the first service onwards I had a few problems with my vehicle and reported those in all servises but still some of them, like the central lock issue, yet to be solved. Also, RF motors cheated me without giving the bill of last service by taking some advace (Rs 2600 for 3rd service) and promised me to fix the remaining problems, like the sticker in door panel, etc in two days after delivery (delivered after they kept my vehicle for 8 days) but still after 2 months they didn't contact me for fixing the issues. When I tried to contact them, they didn't give proper response and behaving rude. During the time of delivery, the service advisers asked me to give 10/10 for their service when Tata motors calls me on the service. I found that is ridiculous. Nobody who spent their money can afford such behaviour. I posted the problem to tatamotors and expecting their response.
MY CAR VISTA KL6 E 2262 IS NO PULLING HAVE SMOKE AND SOME OTHER COMPLAINTS REPORTED MANY TIME BUT THE ABOVE DEFECATES NOT CAM PLAYED
I purchased TATA SUMO GRANDE MK II (GX) on[protected]chassis no. MAT465031B9A01298).Purchased from R.F MOTORS, KOCHI, KERALA.
When we took the delivery we had so many complaints about TATA'S PRIME VEHICLE. It should be up to maximum 3km vehicle, but we got it @ 25km! And the price was 8.65lks. This product was manufactured on 2011 JAN & the price was not up to this amount.. Sorry to tell TATA'S those joints of this vehicle was not proper, with water entering inside. Paint to was missing in one place. And TATA'S emblem to was not coated properly with silver...that's too BAD . I have a very bad feeling about RF motors Thodupuzha branch even entire RF team is very careless about the after sales service. They are not caring any of their customer's valuable time. So Don't go to RF motors for any purchas or any service.

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