[Resolved]  Royal Bank Of Scotland — Charging unusual charges even though it's the bank's mistake.

Address:

Maharashtra

I, Gopichand Tekchandani, Credit card holder of RBS (Card No.: [protected] & [protected]), am very old customer of RBS (Since it was ABN AMRO Bank).
and my payment record till date, its regular and before due date.

I had issued the two cheques in favour of two RBS credit cards. The Cheque was issued of the Dena Bank Account no.[protected] which was of Account holder, Mr. Amit Gopichand Tekchandani (my son). But both the cheques were, unfortunately, got failed; the reason being that it was due to the TECHNICAL ERROR of Dena Bank.

regarding this issue, first i called RBS Cust. care for the help to soon resolve the issue and below is the reactions or answers which i got from RBS executives all the times i called RBS bank, respectively.

1st call: during this call RBS executive told to first pay the due amount by NEFT then they will reversr all the charges which are leived by RBS, and which i did on the same day.
2nd call: another RBS executive told to get the e-mail written from DENA BANK mentioning about their technical error and address to complaint department of RBS; and i did the same on the next day itself of the call.

after that i did many calls to RBS for the reversal of the charges, and they assured that it will be done and they took few months but still reversals were not done.
few months later another RBS executive told that it will only get reversed once we will get the written letter in the DENA BANK's letter head, and i also did that within 2-3 days.
again in the same way another RBS execitive wasted another months by saying that it will get reversed soon, but IT DIDN"T
after few months i wrote the complaint letter to the complaint redressal manager of RBS mentioning all the above issue, but they reversed only 1000/- from the whole ocean of the charges and late fees and i have been told that i have to pay all the charges.

this issue is going on and on since june2010 and still there no proper solution of it.
i have cleared/paid all the payments related to all my transactions on time, regularly and now all the remaining dues are related to this issue, which is delayed only because of the improper responses from RBS Executives during all the calls.
i dont want to pay for the charges whic are due to the mistakes of RBS executive.

Kindly help me for this matter
Awaiting for you kind response
Hoping for the positive response from you.

With regards
Gopichand Tekchandani