[Resolved] Royal Goan Beach Club — False promises & refusal to refund amount | |
Dear Sir/Madam, This is to bring to your notice the way some Timeshare holiday companies (ROYAL GOAN BEACH CLUB)are making fool of customers and not providing them with the facilities promised earlier. I had gone to goa for a scientific conference with a friend. i stayed with him at THE HAATHI MAHAL RESORT owned by the ROYAL GOAN BEACH CLUB. i was impressed with the resort and thought that i could also be a member. during their presentation i was told that they would provide me & my family a 7days and 6 nights stay every year for 25 years. if i took their platinum membership i would be given their Imperial apartments which are really worth the money. as an ongoing offer i was told that i would also get the Membership of DAE (Dial and Exchange) holidays which would enable me to enjoy holidays anywhere in the world. i was told by royal resort manager that this membership is only for royal resort platinum members and that its cost is Rs.40, 000/-. but as a platinum member it would be included in my membership package. beside i was also told that only royal resort had a tie up with ICE CRUISE HOLIDAYS, AUSTRALIA which would give me and my family to enjoy cruise vacations every year for 25 years and that the membership fee for this is Rs.75, 000/-. again i was told by their executive that Royal resort was the only company with which ICE Cruise has a tie up. i was given a total package of Rs.4, 15, 000/- which included the platinum membership of royal resorts, their affiliate resorts, DAE membership and ICE CRUISE membership for 25 years. as an ongoing offer if i paid this entire amount in 90 days i would need to pay only Rs.3, 00, 000/- . now a discount of Rs. 1, 15000/- was too good to resist and i took their membership and paid Rs.30000/- as advance and came back from goa to my home in bhopal. when i checked the website of DAE www.daelive.com i was astonished to find that the DAE membership was absolutely FREE and that any one who is a member of any timeshare holiday package could become a free member!! and i was told and presumably charged Rs.40000/- for it. Now i checked the ICE website www.icevacations.com.au and sent an email to them to know the details of membership. again i got a reply that the membership fee is only Aus $ 250/-( Rs. 8000/-) and not Rs. 75000/- as told to me by royal resorts!! this is not all, when i called up to know the status of my platinum membership i was told that it did not include Imperial Apartments and that i was supposed to pay another Rs.65000/- to avail of the imperial apartments!! i feel grossly cheated and do not wish to continue my terms with this company which has started a 25 year customer relationship with a bundle of lies!!! even my friend with whom i stayed was shown an IMPERIAL APARTMENT at the time of becoming member and was made to stay in an ordinary apartment!! now he is being told he has to pay 65000/- extra if he wants to stay in IMPERIAL APARTMENT! the sales executive of the company will take you to their presentation hall and "explain" the package to you. he will lure you by giving false promises like free membership of cruise and give you a very high figure. he will also tell you that this amount is valid only for today. he will then call his manager who will come and as a "Special Offer" will reduce the price to almost 50% and again tell you that this offer is valid only for today.he will take you and show the Imperial Apartment & tell you that you will get the same apartment when you go on a holiday. actually when you arrive the first time for a holiday you are given an ordinary apartment and on asking are told that you need to pay Rs.65000/- to get Imperial apartment!!! i am not the only person being cheated by these companies they have been cheating thousands of consumers!! a similar scam was brought to light by the sting operation carried out by ABC News in USA last year. please check this link for the sting carried out by ABC News http://www.thetimeshareauthority.com/2008/04/29/royal-holiday-timeshare-making-t...⇄ it's not just the question of money but of trust on a company for the next 25 years. i need your help in this regards. the company executive is now denying that he ever told me this and is refusing a refund. i feel your organisation could also bring this to the notice of general public who are constantly being fooled by such companies promising them wonderful holidays and taking them for a ride! kindly reply to my mail and guide me how to approach this problem thanks regards Dr Pramod Sharma Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 47 Comments | |
Comments
Getting into a timeshare can be very easy, getting out, not so much. Many vacationers purchase timeshares with the intention to travel around the world, some others pretend to buy the vacation property as a financial investment (which is actually unwise move), while some of them were practically pushed into it. Whichever the reason is, the truth is that loads of timeshare owners regret their purchases. There are lots of timeshare scams. There are good articles about timeshares: http://www.timesharescam.com/
Reply
To dear all,
We had posted our complaints in this section regarding our issue of high maintenance fee at RGBC, after getting in touch with the management, we are satisfied as per advice of RGBC, we have opted for points system which is quite flexible as we can holiday every year, yet pay the maintenance fee only once in two years.
At this juncture we have resolved our issues with the management and the matter stands closed from our side, at the same time we take this opportunity to thank the management, Susan madam, who though not available now, we are quite sure is following the matter, also special thanks to Mr George Lobo, vailankani, marsinelle, thelma, stacy and all the navigators at the RGBC.
Warm regards.
subhash julka and mamta julka.
We had posted our complaints in this section regarding our issue of high maintenance fee at RGBC, after getting in touch with the management, we are satisfied as per advice of RGBC, we have opted for points system which is quite flexible as we can holiday every year, yet pay the maintenance fee only once in two years.
At this juncture we have resolved our issues with the management and the matter stands closed from our side, at the same time we take this opportunity to thank the management, Susan madam, who though not available now, we are quite sure is following the matter, also special thanks to Mr George Lobo, vailankani, marsinelle, thelma, stacy and all the navigators at the RGBC.
Warm regards.
subhash julka and mamta julka.
RGBC are over subscribed with limited inventory since years. Imagine having limited rooms and year on year members increasing to get the same number of rooms. This is what scam RGBC is all about.
We took membership being assured of guaranteed vacations, 6 years ago. Maintenance costs is in the tune of Rs. 23000 per year and when you ask for rooms, they don't have it. They never shy away from bullying you to pay up the maintenance but never would solve your problem of availability. NEVER EVER SIGN UP FOR RGBC MEMBERSHIP, charity is better option !!
We took membership being assured of guaranteed vacations, 6 years ago. Maintenance costs is in the tune of Rs. 23000 per year and when you ask for rooms, they don't have it. They never shy away from bullying you to pay up the maintenance but never would solve your problem of availability. NEVER EVER SIGN UP FOR RGBC MEMBERSHIP, charity is better option !!
Dear All Utilizing the TIMESHARE is not easy, there is a way to do it, which needs to be understood, it has to be managed like a business, its complicated, yes i agree that every individual enrolling under such membership is facing a problem, bcoz the sale team finishes its responsibility once the membership is sold & the payments are received. Most of such cases are with Club Mahindra as they have seasonal / house wise holidays, it is difficult for a traveler to plan. RGBC has introduced a new concept of points, which i feel is far more better then any other similar offers. Please connect to the customer care department at Goa, i have been an exceptional & have experienced all Highland, Country Club, Club Mahindra & RGBC too. Please feel free to write i shall be glad to help or communicate. Regards Priya Patil HCL (MUMBAI)
idden charges of Royal Goan Beach Club
I became a member in 2007 by the typical modus operandi of theirs
which many of the people know by now and I do not want to repeat
that. I was told by the one Mr. Pramod during signing the contract
that the annual maintenance charges increases once in 5 years. But
the management now says it increases every year at a rate of 9-
10%. I paid membership fee of Rs.1, 50, 000 for 1 week 'red' T0
membership in 2007. membership type is every 2 years for 25 years.
My 2007 maint fee was Rs.9050 and the current invoice for 2016
charges is Rs.20550!! If I apply their logic of 9-10% increase
every year, the following are the maint charges for the future
years:
2017 - Rs.24, 570
2019 - Rs. 29484
2021 - Rs. 35381
2023 - Rs 42458
2025 - Rs 50549
2027 - Rs 61139
2029 - Rs 73367
2031 - Rs.88041
So the membership cost is 1.5 lakhs and the hidden costs is
Rs.4.75 lakhs!! If this is not a SCAM, what is it then! Please
make your own calculations based on the initial price you have
paid. And remember you will have to spend another rs.15, 000 to
20, 000 depending on your family size for spending those 7 days .
we are talking about Rs.50000 for a family of 2 for 7 days!! this
is DAY robbery
To this add RCI exchange fee, if you have that membership too
If you rent it even to your relatives, you pay addition Rs 5000!!
I see people getting into points, splitting vacation week etc, but
for every change there is NEW cost!! The charge for one week seems
like you are paying for a ULTRA-LUXURY resort, which is not so. In
Royal Monterio, you have to climb 3 floors!! there is no lift??
who wants this on their vacation? For this price you will get free
breakfast, but at Royal Goan, you will have to buy grocery and
cook or pay additional Rs. Who in India will plan their vacation 6
months in advance!! Is this the benefit you get for paying
membership fee + maintenance fee in ADVANCE!! In all services we
are charged ONLY after we use the service, be it any other hotel
booking or eating at a restaurant, buying a product. Here you pay
in advance and stand in queue to book.
I became a member in 2007 by the typical modus operandi of theirs
which many of the people know by now and I do not want to repeat
that. I was told by the one Mr. Pramod during signing the contract
that the annual maintenance charges increases once in 5 years. But
the management now says it increases every year at a rate of 9-
10%. I paid membership fee of Rs.1, 50, 000 for 1 week 'red' T0
membership in 2007. membership type is every 2 years for 25 years.
My 2007 maint fee was Rs.9050 and the current invoice for 2016
charges is Rs.20550!! If I apply their logic of 9-10% increase
every year, the following are the maint charges for the future
years:
2017 - Rs.24, 570
2019 - Rs. 29484
2021 - Rs. 35381
2023 - Rs 42458
2025 - Rs 50549
2027 - Rs 61139
2029 - Rs 73367
2031 - Rs.88041
So the membership cost is 1.5 lakhs and the hidden costs is
Rs.4.75 lakhs!! If this is not a SCAM, what is it then! Please
make your own calculations based on the initial price you have
paid. And remember you will have to spend another rs.15, 000 to
20, 000 depending on your family size for spending those 7 days .
we are talking about Rs.50000 for a family of 2 for 7 days!! this
is DAY robbery
To this add RCI exchange fee, if you have that membership too
If you rent it even to your relatives, you pay addition Rs 5000!!
I see people getting into points, splitting vacation week etc, but
for every change there is NEW cost!! The charge for one week seems
like you are paying for a ULTRA-LUXURY resort, which is not so. In
Royal Monterio, you have to climb 3 floors!! there is no lift??
who wants this on their vacation? For this price you will get free
breakfast, but at Royal Goan, you will have to buy grocery and
cook or pay additional Rs. Who in India will plan their vacation 6
months in advance!! Is this the benefit you get for paying
membership fee + maintenance fee in ADVANCE!! In all services we
are charged ONLY after we use the service, be it any other hotel
booking or eating at a restaurant, buying a product. Here you pay
in advance and stand in queue to book.
I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership.
Its been a nightmare for me!!! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone:
http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-me...⇄
Its been a nightmare for me!!! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone:
http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-me...⇄
Dear Sir,
I had invested in Royal Goan Beach Club in 2003, when I was offered a Free holiday stay at RGBC. I had a life membership of 99 years with Sterling Holiday Resorts group and they bought back my Sterling Holiday membership and converted the same to RGBC for 33 years and asked me to pay the additional differential amount with all the lured promises as experienced by everyone.
Thereafter, every year, they started demanding exorbitant Maintenance charges, which I refused to pay after 2009 onwards as it was only just spiralling up. Even during this period, whenever we desired holiday package, it used be full at all locations and we were being just dodged. Thereafter, they said unless the maintenance charges are paid regularly, the membership would cease and their charges became unaffordable.
They never assisted in any sort of rentals which were assured during booking and they just referred to some other fraudulent companies in Goa & Mumbai, with whom we had to become members by paying up additional membership fees of about 5000/- and sign up authorisation letters for them to rent out the space. No idea whether they would also share the proceeds or they would gobble up as RGBC.
Last year, again I checked about the reinstatement of the membership and now they are demanding Rs 50, 409/- plus AMC for 2015 of Rs 21, 658/- and this is by a company called Odyssey Navigator on behalf of Prestige Holiday Resorts.
I would like to request this forum to guide as to how to initiate the recovery process or action against these operators as I had invested about 1.94 lakhs in 2003.
Rajagopalan T S. Membership No ROS1/120503/10551
I had invested in Royal Goan Beach Club in 2003, when I was offered a Free holiday stay at RGBC. I had a life membership of 99 years with Sterling Holiday Resorts group and they bought back my Sterling Holiday membership and converted the same to RGBC for 33 years and asked me to pay the additional differential amount with all the lured promises as experienced by everyone.
Thereafter, every year, they started demanding exorbitant Maintenance charges, which I refused to pay after 2009 onwards as it was only just spiralling up. Even during this period, whenever we desired holiday package, it used be full at all locations and we were being just dodged. Thereafter, they said unless the maintenance charges are paid regularly, the membership would cease and their charges became unaffordable.
They never assisted in any sort of rentals which were assured during booking and they just referred to some other fraudulent companies in Goa & Mumbai, with whom we had to become members by paying up additional membership fees of about 5000/- and sign up authorisation letters for them to rent out the space. No idea whether they would also share the proceeds or they would gobble up as RGBC.
Last year, again I checked about the reinstatement of the membership and now they are demanding Rs 50, 409/- plus AMC for 2015 of Rs 21, 658/- and this is by a company called Odyssey Navigator on behalf of Prestige Holiday Resorts.
I would like to request this forum to guide as to how to initiate the recovery process or action against these operators as I had invested about 1.94 lakhs in 2003.
Rajagopalan T S. Membership No ROS1/120503/10551
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
26
Pending
0
Resolved
17
+91 83 2672 5300
Haathi Mahal, Cavelossim, Mobor, Salcette, Goa Velha, Goa, India - 403731
View all Royal Resorts contact information