[Resolved]  Royal Sundaram Insurance — Reg: Renewal of Car Insurance through website

Address:

Kerala

I am Nibin and I hail from Kerala. My car insurance from Royal Insurance(Pol No:[protected] was expiring on 26 Dec 2011. I tried to renew it from the website through online payment methods. I have entered the policy number and the renewal date in the website respective form and its getting an error message as 'Enter the policy number' and I cant proceed with the steps. So I contacted the customer care with the details as I have seen in the website that they have online renewal section for which the screenshot is attached for reference.

I have mailed the customer care with the following details

"I have seen the online facility in your website, it was because of this main reason I opted for the switch over from my previous car insurer to Royal Sundaram last year. If your company doesnt provide Online Payment, please take down the link and the details of Renewal of Royal Sundaram insurance from the home page of your website, as this may be misleading for customers who opt for this.

Currently in the home page it says, Renew policy in 3 easy steps -> 1)Enter Pol no and date, -> 2) View Premium -> 3)Make Payment Online. If you are not providing the online facility, why is this given in your website?

This is a misleading information from Royal Sundaram website and if you are not providing this facility, you must have the responsibility of taking down this information from the website. Is this meant for making users who visit Royal Sundaram website fool of themselves?"

and this is the reply the customer center people mailed me back
"Dear Mr. Nibin,

This is with reference to your email dated December 12, 2011.

We understand your concern regarding online facility.

We would like to inform you that we don't have the option for online facility."

Still in the website there are information which states that there is online facility for renewal. Are they making users fool of themselves by providing misleading information.