[Resolved]  Rsg Infotech Pvt. Ltd. — Shoddy repair job by RSG Infotech Pvt. Ltd. - Apple Service Provider -

Address:

Mumbai City, Maharashtra

I have a 15 inch Macbook Pro. Sr no W88250AO1XR.I happened to drop some (liquid) tea on my Macbook pro. I tried to wipe it as dry as I could. Plus I flipped it to remove as much liquid as I could. I did not use it for next 12 hours. Although it worked fine for a couple of days it crashed after a few days.
I decided to take it for repairs at the Apple authorized center RSG Infotech Pvt Ltd, Tardeo in Mumbai. My service report no is 5502 dated 3/4/12
They charged me INR 2000 for diagnosing the laptop. They told me that they did a diagnosis test and cleaned and serviced and did the PRAM thing but the machine was not working and that I had to change the logic board for which they quoted me INR 38000.
But since it was too expensive as I felt that to buy a new machine would be a better option.

I an encolsing the Diagnois Details as menioned by the technician as best as I can as his handwriting is not so clear:
TRIED PRAM AND SMC RESET. KEPT FOR FURTHeR DIAGNOSIS. CHECKED BY CLEANING AND REFITTING ALL THE CONNECTIONS ON THE BOARD. CHECKED ON MINIMUM HARDWARE. CHECKED AND FOUND THE ISSUE WITH L.B.( logic board - I presume ). QUOTED FOR THE SAME. COLLECTED THE MACHINE IN CONDITION AS IS....(NOT LEGIBLE)

I am a photographer and my work was suffering for want of a laptop. I had to buy a new one immediately. I brought a new Macbook pro13 inches as I could not afford the 15inch one. Plus when I checked the price for replacing the logic board at the other apple store in Palladium Mall, it was almost INR 10000 less than what RSG infotech was quoting.

After a month i went online and came across several people on forums who had spilled liquids on their laptops but after doing a through cleaning... it was working again. I'm not saying mine would work too but it was worth giving it a shot.
I decided to give it a try and me along with a friend decided to open the laptop.
To my surprise I found that the machine had not been opened at all. The black plastic behind the keyboard had not been taken off to clean the keyboard. There was dust on the logic board and fan and all other parts. I have taken both before and after pictures to prove it. I cleaned the parts myself. That inspite of the technician telling me that he had thoroughly checked and cleaned and serviced the laptop.
They have charged me INR 2000 for diagnosing and and cleaning but no such thing was undertaken.
I am hugely disappointed especially because I've been using mac laptops since 2003. This was my second machine. I am also hugely disappointed with the service center as it an authorized Apple center.
I have enclosed pictures that i took BEFORE and AFTER CLEANING.You can clearly see that the machine was not cleaned and serviced at all as claimed by the technician at the RSG Infotech.