[Resolved] Samsung — Water leakage water from indoor unit. | |
sir, We have purchased Split AC from samsung details as follows. Model:- AST24Y6WEC/XTL pURCHASE dATE:- 26/03/07 WE ARE FASING WATER LEEAKAGE PROBLEM IN OUR INDOOR FROM DATE OF PURCHASE IN 12 MONTH OF TIME WE HAVE LAUNCHED MORE THAN 14 COMPLAINT FOR THE SAME AND EVERY TIME SAMSUNG SERVICE AGEIENEY m/s JAIDEEP SHUBHANANDA SERVISES SEND THERE REPRESANTATIVE TAKE AC TO THERE UNIT REPAIR IT BUT AFTER 10-20 DAYS PROBLEM ARRISES AGAIN THERE IS NO SOLUTION TO BROBLEM WE REQUESTED TO CALL CENTER AND SERVICE AGENCY TO PLEASE REPLACE THE UNIT BUT BOTH OF THEM DENIED EVEN THEY ARE NOT GIVING ANY CHIF OFFECER ADDRESS NOR MAILING ADDRES TO US. wE NOW KINDLY REQUEST TO RESOLVE THE PROBLEM AND REPLACE A TROUBLE FREE AC UNIT TO US. FLOWMORE PVT LTD. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I puchased Samsung Refrigerator Model No. 0384RT25M & Model Code RT25ZVSS1/XTL double door frost free on 12 Sept. 2008 from BIg Bazaar in Pune Maharashtra. There is water leakage from fridge from day one. I complained twice in Big Bazaar. But no one turned up. Pls. attend my complaint on very urgent basis.
Reply
I PURCHASED NEW SPLIT SAMSUNG AC ( MODEL NO AS18EXAXTL- BILL NO S-5583 FROM ELECTRO MART STORES Pvt Ltd P5 GROUND FLOOR OCEAN PLAZA SECTOR 18 NOIDA ON 23.11.09 ( CONTACT PERSON Mr ANOOP - Mobile no [protected]) - YESTERDAY, i, e ON 27.03.2010, WHEN I TRIED TO RUN 1ST TIME ( BECAUSE SUMMER SEASON IS GOING TO START), I FOUNF THAT THE FAN WAS MAKING VERY ABNORMAL SOUND AND M/C WAS NOT AT ALL COOLING. IMMEDIATELY I LODGED COMPLAINT ON PH NO[protected] AND AS PER COMPLAINT NO [protected], SERVICE ENGINEER VISITED MY HOUSE ( PLOT NO F-3 HOUSE NO 3423 ALOK-VIHAR SECTOR-50 NOJDA ON 28.03.2010. HE TOLD ME THAT TOTAL GAS IS LEAK DUE TO VALVE LEAKAGE. AND SERVICE ENGINEER ( MR PANKAJ) AND SERVICE CETRE EXECUTIVE ( MR AMZAD - M [protected]) ARE INSISTING ME TO FILL UP THE GAS. NOW, IF AT THIS STAGE GAS IS FILLED -UP THEN THERE ARE 100% CHANCES TO GET THE GAS LEAK IN NEXT SEASON AND CONTINUOSLY I WILL BE PAYING FOR GAS REFILL IN THE COMING YEARS
NOW, AS THIS AC IS IN GUARANTEE PERIOD AND ONLY 4 MONTHS HAVE PASSED AND THIS IS GIVING A BIG PROBLEM TO ME, SO MAY KINDLY REPLACE THIS DEFECTIVE PIECE INTO ANOTHER NEW PIECE ON TOP PRIORITY
REGARDS
DINESH MOHAN GUPTA
(M) [protected],[protected]
NOW, AS THIS AC IS IN GUARANTEE PERIOD AND ONLY 4 MONTHS HAVE PASSED AND THIS IS GIVING A BIG PROBLEM TO ME, SO MAY KINDLY REPLACE THIS DEFECTIVE PIECE INTO ANOTHER NEW PIECE ON TOP PRIORITY
REGARDS
DINESH MOHAN GUPTA
(M) [protected],[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information