Samsung India Complaints & Reviews

Hi Sirs,
I am writing to you w.r.t my service request #[protected] where my television display stopped working suddenly for no reason.
I have been waiting patiently for the last few days and have dealt with delays respectfully holding Samsung in the highest regards.
Unfortunately, I have now received a call from the Kharghar (Navi Mumbai - 410210) Service Center executive Akash telling me that the company is unable to procure the required part to repair my television and is unable to provide an ETA for the same.
What I am being offered in return is coupons at a depreciation of 33% !!!
I have no desire to get a single rupee extra from Samsung, I also acknowledge that I have used the TV for 2+ years. However, my TV is in fact in warranty and should be repaired. If the company is unable to do so, then I should get a replacement television of the same value.
I have also been told that no written communication with regards to the above can be provided to me, which is a clear violation of my rights as a consumer of the republic of India.
I request you humbly, to please look into this with utmost urgency as television is an important source of entertainment for my family.
I would also like to mention that until the moment I received the call from the Kharghar service center, I and my family have been loyal customers of Samsung owing to high quality and customer standards.
As of this moment, we own
Samsung's first LED TV ( 2 qty) purchased in 2008 from CSD
2 Samsung AC (1 tonne) purchased in 2008 from CSD
1 Samsung AC ( 1.5 tonne) purchased in 2008 from CSD
1 QLED tv ( the television being discussed) purchased in 2021
All that has changed now, albeit unfortunately and how this issue is tackled will impact how we as a family will remember and think of Samsung when it comes to products.
Requesting your immediate attention!!!

Service Centre Address:- Near Chandra Chowk, Shivpuri, Araria, Bihar, 854311.

Subject:- MY AC MODEL NUMBER(AR18BX4ZAWKN)’s Remote Wasn’t working.

Complete Elaboration of the whole scenario:- As my 5 in one Air conditioner’s remote got damaged I went to the Authorised Samsung service centre (address mentioned above)they had placed the order on 23rd of august and told me that the remote will come I just next...

I am sure you would be happy that customers like me are willing to spend almost 2 lakhs in the grab fest sale and was excited to wait for the sale..
But now I am feeling cheated and struggling to get quality support for which Samsung is known for.

I purchased and ordered for S24 Ultra and Ultra Watch, and now when I place same order again it shows free charger. It just took 1 day to show this change and I don't think...

I visited Service centre MP nagar Bhopal with Samsung Mobile model SM-A346ELVCINS Sr No RZCWC0C3V4A as mobile was not charging.
as mobile was in warranty peroid and it was not charging due to internal problem old parts donit have any moisture or damaged, and they were not willing to repair the circuit and charged Rs 1216 and issued E receipt [protected] dated 23/09/2024.
my issue is within warranty period they should not charge...

I bought this brand new flip 6 phone on 20/07/2024. suddenly yesterday the phone display stopped working. when i called the store they told me to go lamington road. i went there an met the manger Mr. Krishna said we can give you a phone on stand by and repair this.
my point is if i am buying a phone which is barely a month old and worth over lakh rupee...why should i have to repair within a month which means there is genuinely some...

My washing machine was sent for repair to the workshop after changing some parts at home cause the machine was not working even after change of part .On complaning the case was forwarded to their Headoffice and the Headoffice person was suppose to call the next day .He did call on 29 August 2024 and said will look into the matter and get back to you tomorrow I.e.30.8.24. Received a call today afternoon but was missed by me as I was in a meeting...

Hello Everyone,

We bought an 75 inch Samsung Tv (Model : UA75CU8000) on Sathya Agencies at Hosur. During the purchase the Sales Staaff, they marketed that for this TV, we will also get a Samsung 43 inch for Free ; Based on which we decided to buy the 75 inch TV. But till today (10.07.2024), we waiting for free since 6 Months and no proper response from the Sathyas team in Hosur.

This marketing offer of Free...

Please refer my 1st complaint
https://www.consumercomplaints.in/samsung-complaint-for-samsung-a-35-phone-c3514...⇄
i did not get any reply through consumercomplaints.in
I purchased SAMSUNG A35 phone on 15 july 2024
SAMSUNG is denying to return the phone. Its a manufacturing defect... there is a dot / air bubble at the back side of glass of the phone.
SAMSUNG is adamant and they are not returning...

I am writing to address an issue with the service refund coupon provided to me by the Samsung service center. I had purchased a Samsung S22 from Flipkart, which unfortunately had issues. As a resolution, the service center issued a refund coupon worth 36, 999 INR, which can only be used to purchase Samsung products.

However, the coupon can only be redeemed at Samsung Plaza, where the S23 is available at MRP rates with no discounts....

This is a update of previous complaints that ID- is[protected]

Samsung care has provided 25% discount on repairing but he considered damage as physical damage without any valid reason.
He denied any consideration that the damage of internal screen without any scratches of glass over there, how it is physical damage. He simply denied that this is a case related to manufacturing defects or something else but not to physical...

I hope this message finds you well. I am writing to formally request a refund for a purchase on date 23/03/2023. I made it from Samsung India Electronics Pvt. Ltd. The details of the purchase are as follows:
Product/Service Purchased: Samsung Galaxy Book 3 360
Product Model No: NP730QFG-KA3IN
IMEI no or Serial no: 65Q49FGW300193
Service Tag no.: NOTE NP730QFGA EXP II7 1355U 133T FHDO B
Order Number: [protected]
Date of Purchase: 23/03/2023
Amount Paid: INR 1, 10, 990.00
Unfortunately, I am dissatisfied with Samsung Galaxy Book 3 360 I have faced the problem of Samsung recovery and automatic scroll hurdles in my laptop. When I opened and started my Samsung Laptop Book 3 360, Samsung Recovery mode occurred and it got stuck in infinite loop when i tried for the possible option available like factory reset the process get completed but instead of starting the window the Samsung recovery mode started again...
I have purchased the laptop, investing a huge amount in this not to face such iss...couldn't even use it.
Are you providing the warranty period for the damaged Laptop?
Is this what your services are for?
I am entitled to a full refund under these circumstances.
I kindly request that you process the refund at your earliest convenience. Please let me know if there are any additional steps, I need to take to facilitate this process.
Enclosed with this letter are copies of my receipt and any other relevant documents for your reference.
Thank you for your prompt attention to this matter. I look forward to your favorable response within 3 Days.
If I do not receive confirmation of the refund process within 3 days and the refund reflected in my account within 7 days. I will have no choice but to pursue legal action to recover my funds.
Kindly do the needful at the earliest otherwise I have to take legal action against Samsung India laptop very soon.
Neeraj Sharma
Flat no. b-905, Raghuvir Symphony,
Surat, Gujarat, 395017
[protected]@gmail.com
[protected], [protected]
13/07/2024

I filed a complaint with the above Samsung Washing machine not working. The service tech from Samsung visited us and adviced that the washing machine will ve picked up by samsung agent and taken to the service center for repairs and delivered back. But it's been 5 days and every day Samsung customer care are giving excuses that the washing machine will be picked up today or tomorrow but no one turns up. This is going on for a week now. This...

Samsung a22 4g variant was submitted in working al Beit damage condition with a screen that was damaged and needed replacing. Prior to being sent for repaired a quick diagnostic test by calling the device from another phone revealed that internal components of the device were in working condition
the device is old bought in 2019 and was damaged its back panels was not attached due to the glue being degraded but the internal components...

I am a college student,
I bought this Galaxy Book 4 360 on 12/6/2024 from my nearby Samsung store ( Varun Smart Plaza).
1. Product price - 1 lakh 14 thousand.
2. Product model no. - NP750Q4K
3. client mobile no. - [protected]

After 10 days on 22/6/2024, I found a crack on the laptop screen at the edge due to its very thin screen flexibility, after this incident I immediately contacted the customer...

Samsung mobile m34, internal screen damaged without any damage of protection glass above it, not evan a scratch is there on the glass above the scree (that is broken). now he denied to consider under warranty repair.
date-24/06/2024
now i want repair under warranty.
bill no-[protected]
purchase date-16/07/2023

I have wanted to order online TV for my home, so I try select the Samsung tv form there official website I have done the payment but the order id was not generated or no order was received. I had filed complaint in Samsung support that day ticket #[protected].
Support team mentioned that there some some issue at Samsung side and they will refund the money. But as it turns out 15-20 day they are just saying they will process the refund.but no action has been taken from them. And now the support as well not taking my calls. They are keep on delaying refund.

I purchased samsung s23 fe on 08/05/24. This month i went to swimming pool on 09/06/24, accidently my mobile fell into water. I take it out with in 1 min, i observed that it get damaged. Next day i went to nearby samsung customer service. They are claiming that there is some water inside the mobile and thay didn't accept for free service and they asked me to pay amount for mobile repair. I contacted samsung helpline and i raised jobsheet, first they also didn't accept my proposal. Later after 2 days they again contacted me and asked me to submit mobile to service center. They took pictures and mailed to samsung helpline higher authorities. They told me that i will get call back and mail from them but there is no response from them. Again i contacted helpline, daily i used to contact them. From last 2 days i'm unable to contact helpline number... My call get aborted that means they are cancelling my call or else blocked me. This mobile is water resistant with ip68 level and upto 30 minutes. I am claiming that i got damaged mobile, i want refund or repair. Please help me i am helpless now.

Product Details:
Model: Samsung Galaxy M52
Purchase Date: 20/01/2022
Issue Faced: Green and pink vertical lines on the display immediately after a software update.
Incident Description:
Initial Contact: After encountering the display issue, I promptly contacted Samsung's customer service.
Service Center Visit: Following their instructions, I visited the authorized service center after a frustrating...

Dear Support Team,

I hope you are doing well. I am writing to let you know my frustration and ask for help with the continuous issues I have been having with my Samsung TV, which I bought three years ago. I purchased the TV on 28.08.2021.

Despite being a loyal customer and choosing Samsung for its reputed quality, I have encountered multiple problems with my TV over the past three years.

Here...

I purchased my Samsung Galaxy S21 FE 5G (Model Name: SM-G990E/DS, SM-G990EZAIINU Serial Number: R5CT428K17K) in April 2022, through Reliance Digital in Hyderabad location.
Unfortunately, With software upgrade on 06TH February 2024 . My mobile started seeing below issues
Samsung Galaxy S21 FE 5G, hanging, rebooting, battery draining, touch not working after software upgrade.
Software upgrade will impact the mobile this...