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Samsung India Complaints & Reviews

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Updated: May 21, 2025

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Good! Samsung India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Samsung India step up their efforts to fully resolve all complaints 👍

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Samsung India reviews & complaints page 3

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Address: Chennai

I have ordered this product from Samsung India corporate store (Order id - [protected]) on 29th May, 2024. The product which is bound to Jamshedur was shipped through Delhivery and promised delivery date initially was 4th June. But the package is now lying in their West Bengal warehouse since last 2 days and there is no movement. Delhivery guys are conveniently increasing delivery estimates by 1 day and saying your package is on time. I logged...

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Address: nagpur

Purchased the Samsung Note 20 Ultra bearing model number SM-N986BZNGINS and serial number RZCN70084WM from samsungr by paying huge amount considering the premium smartphone, but after using the same, during the regular use of the phone noticed a thin blue line on the screen, which was evidently a software-related issue. Accordingly promptly reported this discrepancy to the dealer who subsequently after consultation from the customer care...

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Address: Kolkata, West Bengal

Complaint Details:
- Issue Start Date: Over a month ago[protected]
- Nature of Issue: Unresolved technical issue with the product
- Complaint Numbers: [protected], [protected], [protected], [protected]
- Staff Member Involved: Bakul Pramanik, Biswajit Mondal

Summary of Complaint:
The customer has been facing issues with the Samsung product for over a month. Despite numerous attempts to resolve the issue through the service center, the problem remains unresolved. The customer has lodged several complaints, but there has been no substantial follow-up or resolution. The customer has also experienced dismissive and disrespectful behavior from a staff member at the service center. The customer is seeking immediate intervention and resolution of the issue.

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Samsung India customer support has been notified about the posted complaint.

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Address: Flat no 520 nandighosh apartments komapalli goilundinroad

I hv a complaint regarding ur service person who is frequently telling he will come frm last 3 days but still not cmng
Name is sibaram choudhary
Do hell with ur service
Frequently saying yes but now not rcvng calls
Wht is this. Totally dissatisfied wt ur system...

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Address: Samsung authorised veetee communications pvt ltd Lingavel Tower, no. 1,100 Feet Road, Velacher, chennai-600042

Certainly! Here's the corrected version:

Respected Sir/Madam,

My mobile handset is currently experiencing a blank display issue. Therefore, I am planning to visit the Samsung Mobile authorized service center located in Velacherry, Veetee Communication.

I intend to visit the service center on Friday[protected] morning at 9:50 AM. Upon arrival, I handed over my handset to the service engineer....

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Website: www.samsung.com/in

We purchased a television from Samsung on the date of 24th March this year and on the payment page we opted for EMI option for a tenure of 24 months through HDFC Bank credit card. But once the bill came it was not reflected and the whole amount was charged. Regardless of several phone calls and followups the company didn't give us a solution, only recieved a few mails which donot solve our problem. While enquiring about this we got an email...

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I am writing to register a complaint regarding the service request for my Samsung S21 FE Exynos, as documented under Service Request No. [protected].
I purchased my Samsung S21 FE Exynos (Model Name: SM-G990E/DS, Serial Number: R5CT42T21ZK) on 25TH September 2022, through JIOMART. Unfortunately, a disturbing white vertical line appeared on my display on 06TH February 2024, following the latest software update received on 26th January...

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I have purchased new Au7600 4k led uhd tv and from the first day when installer open the box and switch on the tv in tv black spots and black 2 lines are showing and samsung installer said sir this spots and lines will be removed after few hours but nothing happens like that and I was complaining to greater noida service centre since more then 10 days I have shared pics and videos with them of what problem I am facing in my new tv but they don't bother at all no response coming from samsung greater noida service centre miss kumkum is taking care of my complaint as per them and I have shared all pics and video with her but now she even not picking my ph up I want my refund to be initiated as soon as possible this kind of behavior is not tolerable please help me i want the best solution

Samsung India customer support has been notified about the posted complaint.

Apr 23, 2024

Updated by dcyaho 2 black lines are also coming in tv

Apr 23, 2024

Updated by dcyaho I have purchased this led tv on 10 April and on the same I am having trouble in new tv but samsung us not listening at all

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Samsung India Customer Care

from Chennai, Tamil Nadu

Apr 24, 2024

Verified Support

Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

dcyaho's [Complaint's author] reply, Apr 25, 2024

9810788541
[email protected]

Samsung India Customer Care

from Chennai, Tamil Nadu

Apr 24, 2024

Verified Support

Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

dcyaho's [Complaint's author] reply, Apr 25, 2024

[email protected]
9810788541

D

dcyaho

from New Delhi, Delhi

Apr 27, 2024

I have received call from samsung regarding my complaint and they said that we will sending ur complaint to the head department of samsung. u will receive call within 24 hrs from our head. but still there is no call and no response from there side. Please help me i want my replacement otherwise refund. please take strict action against samsung india. I think they dont care that costumer log a complaint against them in consumer complaints. I think this is hardly matters for them please help me in this and provide me best solution as soon as possible.

D

dcyaho

from New Delhi, Delhi

May 15, 2024

Hi, i have given the resolution of refund by Customer Experience Manager Mr. Abhishek jha (Samsung) .. but in between all these days.. my2 emi's has been punched and processing fees ...gst...Foreclosure Charges has also been charged. I have asked them to refund me these charges as well.. but the are refusing to refund this amount.
Kindly look into the matter.

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Address: [email protected], [email protected], [email protected]

Website: [email protected], [email protected], [email protected]

Dear Sir /Madam,

GREETINGS!

Im Raja, Insurance Surveyor and Loss Assessor.

I bought one samsung mobile Samsung M21 on Jan 2021 and used the same for my official and personal purposes. Model number SM-M215FZBDINS bearing serial RZ8NB1JNREH

On 26.08.2022 morning at around 8.30 Am, I got a notification from my phone to update the software and based on that I had downloaded and updated...

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We buy tv we thought it's smart tv but it is normal tv we want to return tv
Order id [protected]
Order no [protected]
Phone no [protected]...

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Address: Dhanbad, India

Despite numerous attempts to contact your support team via phone calls, messages, and email, I am still not getting any response for my issue.
This is a really big disappointment from this large company as I have wasted a lot of my time and effort chasing to resolve my issue.

Dear Samsung Support Team,
I hope this email finds you well. My name is Shivam Soni, I am writing to express my deep dissatisfaction with...

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Recently purchased Samsung premium segment phone Samsung s23 model no-SM-S911BLIBINS from Samsung official store at vile parle Irla Andheri west Mumbai on 28 February 2024 after few working days I found black flicker dot and lightish black spot on display so i submit device at near by service center on 27 march 2024 at j.b. Nagar chakala Andheri east I came to know by Samsung technician it's has a defective display we would change in warranty...

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Mobile touch screen was not responding .At the same time I could observe that I was able to call the phone, alarms were working .This probably happened due to exposure to moisture during the Rangpanchami event .Please note that the phone was securely kept in a plastic bag hence should not be considered as accidental insertion in liquid .Apart from the touch screen the side buttons such as volume and on/off were not responding . Visited your...

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I bought an air conditioner two years ago, and now it's displaying an EC error. I attempted to lodge a complaint via phone, and a technician came over. However, without inspecting the unit for any faults such as gas leaks or internal issues, they simply suggested replacing the outdoor unit to resolve the problem. After their departure, the issue persisted. Despite my repeated attempts to contact the service center, they haven't sent anyone...

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Address: NO. 44 1ST CROSS KUVEMPUNAGAR NAGASANDRA POST

I am really fed up with the Samsung regarding the servicing. My 55 inch tv had a power switch problem. Samsung engineer visited and post replacing the switch immediately the backlight became faulty and engineer claimed it was there earlier which is a lie. We were watching tv until he came for replacing the switch. When questioned he gave a very arrogant answer that you can speak to any body i am not bother like. Post this i complained to...

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My 55 inch TV had a power switch problem. Engineer from Samsung Fracnchisee Cantto International visited and replaced the switch but spoilt the Back Light module and TV became totally black. The TV was fine till replacing the switch. When questioned the engineer of the issue he created, he was rude and informed to complaint to anybody and left post collecting the charges. From past one month i am requesting the Samsung support team to send...

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Address: 6th Floor, DLF Centre, Sansad Marg, New Delhi-110001

Website: www.samsung.com

I purchased my phone in last year in April but it has been repaired more than 4 times and the problem is still not resolved and company is asking me to wait as they have already taken more than 2 months and they are not refunding me my money...

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On 17th February 2024, I placed an order for a prepaid Samsung S24 256GB Black Color phone worth Rs (one Lakh twenty thousand) through Amazon with Order No. #[protected]. The package was scheduled to be delivered to my office located at FC9, Sec 16A Film City, Noida, UP, 201310. However, upon receiving the package on 19th February 2024, I discovered that instead of the phone, the package contained soap.
Further details regarding...

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Address: Silchar, Assam 788006

I purchased a Samsung s24 Ultra from Flipkart on 10/2/2024. From the very first day the phone was restarting every time I plugged the charger. At first I thought it was happening because of battery optimisation as it was only restarting during charging. But on 24/2/24 it started to heat up and restarted multiple times, so I contacted Samsung customer care, who couldn’t troubleshoot my problem and insisted me to take it to the service centre,...

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I bought samsung mobile f54 5g three months ago first month the internet working well but after that the internet not working working some time some time not i call customer care they told settings and i do that aldo reset mobile many time but after that also internet not working so i go to service centre ask them to solve it and not one time i go i go 10 times to service centre for this issue they also dont know where from the issue comes...

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