Samsung India Complaints & Reviews

I am writing to escalate an unresolved issue regarding a repair request for my Samsung washing machine, which remains under warranty. Despite multiple attempts to seek updates through customer care and service center, I have received no meaningful response or resolution. Below is a detailed timeline of events:
June 25, 2025: I raised a repair request for my washing machine (9KG)
June 26, 2025: A technician visited my home, assessed...

Dear Mr Sanjeev Kumar,
CEO - Samsung India

I am writing to formally express my deep dissatisfaction with the persistent malfunctioning of my Samsung refrigerator (Model: RT65B7058BS/TL, Gross Volume: 670L, Year: 2022), purchased on 30 August 2022, and the grossly inadequate service response received from your Service team in Bengaluru over the past year.

Despite numerous service requests, repeated technical...

I had purchased sumsung washing machine on 02 Aug 2022 and it was on warranty period upto 02 Aug 2025. I had lodged a service request on 30 Jun 2025 with reference number [protected] but despite several follow-ups, the issue remains unresolved. I am extremely disappointed with the delay in service for my Samsung washing machine.

To: Samsung India Customer Care
Cc: Store Manager, Samsung Experience Store – Palladium Ahmedabad
Date: 06 July 2025 — Dear Samsung Support Team,

I hope you are well. I am writing to formally register a complaint regarding the unacceptable behavior I experienced from a female staff member at your Samsung Experience Store, Palladium Ahmedabad, on 06 July 2025. I trust that Samsung will take this matter seriously and address it promptly. — 1. Incident Details

Date & Time: 06 July 2025, approximately 3:00 PM

Location: Samsung Experience Store – Palladium Ahmedabad
No G1 to 3, Palladium Mall, SG Highway, Thaltej, Ahmedabad – 380054 — 2. Description o[censored]nprofessional Conduct

While browsing the PC monitor section for a potential purchase, I approached the display area — where all monitors were powered on as live demos. A female staff member, whom I do not know by name, immediately confronted me and my brother, stating in a raised voice that “the area is prohibited” and that no one could enter that side.

Despite there being no signage indicating any restriction, she:

Judged us by our appearance and attire, accusing us of “just coming for time pass and fun.”

Shouted continuously, even after I politely requested that she lower her voice and speak respectfully.

Refused to provide her name or identification, and when asked, responded rudely, saying “Who the hell are you?” and using other derogatory words.

Mocked our financial status and manners, implying that we were poor and ill-mannered.

Other staff members attempted to intervene and advised her to stop, yet she continued to verbally abuse us. When I inquired about the store manager or owner, she claimed to be both, despite clearly being the only staff member present exhibiting this behavior. — 3. Evidence & Witnesses

CCTV footage covering the monitor section

My family members (who were accompanying me)

Other Samsung staff on duty, who witnessed her outburst and attempted to calm her down — 4. Desired Resolution

1. Strict disciplinary action against the staff member in question.

2. A formal apology from Samsung on behalf of the staff member for her rude, judgmental, and abusive behavior.

3. Assurance that appropriate customer service training will be provided to prevent any recurrence. — I have been a loyal Samsung customer and have always appreciated the high standards of service your brand represents. Unfortunately, this incident has left me deeply disappointed. I kindly request acknowledgment of this complaint within seven days and a detailed outline of the steps you will take to resolve this issue.

Thank you for your prompt attention to this matter. I look forward to your response. — Sincerely:
Kashyap Raval

I am a student from Kottayam, Kerala. I received two Samsung smartwatches (Galaxy Watch 4 LTE and Watch 6 LTE), both purchased from the UK as gifts.
Both devices developed serious issues within a short time:
Watch 4: Display suddenly turned fully pink. No damage or misuse.
Watch 6:
Power button stopped working
Frame paint started peeling badly
Display flickers sometimes
Taken to Dot Com Systems,...

Hello Sir, I am from a Samsung family since last 25 years. All the phones in my house come from Samsung. I am using Samsung Galaxy M52 since last 4 years. Now I am seeing a vertical white line in the display of this device.If it faces two major problems which have increased tomorrow and its new display comes for Rs. 9000 then Samsung's new mobile devices are currently available at that price, so my humble request to you is That you give me...

Samsung A35 Faulty from Day 1 – I Want My Refund

I ordered the Samsung Galaxy A35 on 18th June 2025 from Flipkart and received it on 20th June. From 21st June, I started facing issues with WhatsApp not working properly — this is from day one o[censored]se.

I immediately raised a complaint with Flipkart and Samsung, and they asked me to visit the Samsung Service Center. I went on Monday, 23rd June. It’s now Tuesday,...

Today Samsung technician Mr. Ajinkya Torane visits for installation and demo of our new washing machine WM FL 9KG WW90DG5U24AS.
During his visit he was continuously busy attending his personal phones and attending one online training. No proper demo was given.
Also, he took the feedback link and submit on his own without our knowledge and when I ask him, he apologize. This seems to be his regular practice taking good star ratings...

I am using a Samsung Galaxy S21 FE 5G. After installing the recent software update, I noticed two green vertical lines appear on my phone’s display. The lines were not present before the update and appeared immediately afterward. I visited a Samsung service center and was informed that the entire display needs to be replaced at a cost of ₹10, 700. This issue seems to have been caused by the software update itself, as there was no physical...

I have bought new Samsung Galaxy Book 5 pro on 10/6/2025 and as i started it i was getting blue screen error, i thought it was because of software error so i updated it and even after that it has not been solved i tried to reinstall windos but ther was no use so i have regestered my complain on 12/06/2025 and from then till today its 20/06/2025 i have not got any update about my complain or product my complain no is :- [protected]. i want...

Dear Sir/Madam,

I am reaching out to express my deep concern regarding a warranty issue with my Samsung Laptop Book 4 Pro 360 (1TB), purchased on June 13, 2024, which is covered under a two-year warranty.

On June 2, 2025, during normal use, I noticed a hairline crack forming on the outer glass without any impact or mishandling. The Samsung technician verified that the device had no dents, scratches, or signs...

I own a Samsung Galaxy S21 FE, and after a recent software update, a vertical line appeared on my screen and is increasing till the date. My phone was functioning perfectly before the update, and it is clear that the issue was caused by the update itself, not any physical damage.

I visited a Samsung service center, where I was informed that I am ineligible for a free screen replacement because of minor physical damage on my...

When I am purchasing my Samsung adaptor of 25 watt I check the R number from bis app the Chinese company is showing right Hycot+ with full Samsung label I am in no one can pick that this was a fake adaptor or original and I purchase it from register shop in my city banswada with pin code is 327001

My complaint was about deficiency in service and supply of substandard replacement parts (PCB) in outdoor unit.
At the commencement of summer season in 2022, I observed some cooling issue. Technician visited and I was told that cooling tube in IDU needs replacement. after replacement unit still did not function and I was further told that PCB was also defective. It was replaced but unit still failed to function. Some other part was...

I purchased the M33 on October 22, 2022. I am a student and used my phone for study purposes. Suddenly, my phone switched off, and when I put it on charge, it didn’t charge either. I took it to the service center, where they told me that the motherboard had failed, even though there was no physical damage or any other issue. My phone stopped working without any reason. We are middle-class people who buy phones with great effort, and...

I am filing a formal complaint regarding the Samsung 2025 Model Bespoke AI 1.5 Ton 3-Star Split Inverter AC, recently purchased from Flipkart. The product has a serious design flaw with its vertical swing airflow mechanism, which makes it unsuitable for normal bedroom use and was not disclosed anywhere in the product details or specifications.

Key Issues:

Faulty Vertical Swing Design:
The vertical airflow...

From
Last one year they are coming and repairing it but it’s still not working even today. It’s causing financial and mental stress on me now.
Already have changed pcb board 5-6 times in year.
For which i have to pay hefty amount of 5-6k few times as per their policy warranty of repaired parts is only 3 months.
They repair it but within few days or hours it’s stop working. Now from last 10 days they are...

Device Name: Galaxy S23
Device Serial Number: RFCW60KDZXD
Lines occured after Software update....

I am beyond frustrated and disappointed with Samsung.

After a software update pushed by Samsung, my Galaxy S21 (Model: SM-G991BZAGMEA) developed a green line on the display. This issue started immediately after the update—and clearly it's a software-induced hardware failure. I took it to the service center (Job No: [protected]) where the technician confirmed the defect and said the OCTA display needs replacement.

But instead of owning up to their fault, Samsung had the audacity to say it’s “Out of Warranty” and demanded AED 740 from me to fix a problem THEY CAUSED. This is absolutely unethical and exploitative behavior from a brand that claims to care about customers.

There are no signs of misuse on the device, and yet the report casually mentions "multiple scratches on sub-LCD" to probably shift the blame, even when the technician's own remarks show it's a clean device with only normal wear.

How is it fair to charge loyal customers for your faulty update? This is not an isolated issue—many users have faced the green line problem after updates and Samsung is conveniently ignoring it.

Samsung has clearly lost my trust. If you’re reading this and thinking of buying a Samsung phone—DON’T. This is how they treat you after a premium purchase.

I demand a free screen replacement or I will escalate this to higher authorities, consumer forums, and expose this on every platform possible.

Digital display not working