Samsung LED TV — Installation & Customer Care

9 Reviews
I have purchased an LED TV from Bajaj Electronics, Hyderabad and it had been delivered on time. For Installation dealers mentioned I would get call from SAMSUNG and they would come for demo and installation.

Called up customer care and they mentioned person would visit to my place anytime between 10 to 08:30pm. Kept myself available for the engr to complete installation. Followed up many times with customer care placed request, raised a complaint to get an idea what time engr would be visiting and till now just wondering whom should I contact as their customer care is itself not in position to tell me who would be visiting and at what time.

Sitting at home and awaiting for the engr

Complaint comments  8 Comments     Updated: Share0Tweet0Share0


I am facing the same problem after purchasing a Washing Machine, Waiting for engr to visit my place for a week. Its very frustrating to know about their bad service. But, I am planning to return the product and file a case in consumer forum. Because they are clearly mentioning in their warranty card that if installation carried out by any unauthorized person then it will be treated as void. And same time they are not sending anyone for installation.

One of the bad service I ever face.

It was my wrong decision to buy SAMSUNG product.

Think twice if you are planning to buy SAMSUNG product.

dear sir,

i have brought one LED tv 32 inches . 5 series.. but due to transportation it's LED got broken on the upper side of tv.. can anyone help me to repair it.. i m ready to pay cost wt ever it would be..

pls mail me if any one help me in regards, my mail id is

pls help me asap..


ravi jani
Dear Sir/Madom, Dated: 7th Nov. 2012
I purched LED TV Type no.UA22ES5000 Model No.UA22ES5000RMXL purched on 28th Oct2012.On 5th Nov.trouble started. Power does reach to TV. On my complain on same day (Complain no.[protected])Engineer (Mr.Gyan Prakash mob. no.[protected])visited & inspected.He informed for changing board etc.Complete circuit is not working.
In this connection I am not interested to change board etc. Kindly change entire set.
N P Singh
1/288 Vikas Nagar
Near Lekhraj Panna Market
Lucknow-226022 (UP)
Respected Sir,

I have purchase one LED 32" TV on April 2013, but the TV purchase to till day one comming a small problem. I am already complint to you and send one technical person, but not rectified the problem and no respond till date.

Hence, I request you please send the technical person and rectified the problem. my mobile no.[protected] and [protected]

Yours faithfully,
C/o Tirumala Tirupati Devasthanams,
Vigilance & Security Department,
T.T. Devasthnams, Tirupati
I have purchase one LED 55" TV on May 2013, but the TV purchase. I am already complint to you and send one technical person, but not rectified the problem and no respond till date.

Hence, I request you please send the technical person and rectified the problem. my mobile no.[protected]

Yours faithfully,
Kushang patel
Bhakt English Medium School,
I am writing this with great displease and anguish.
I purchased a LCD Samsung TV 32" in the yr 2012.
Now there is a problem with my TV.
Booked a complain on 23rd May and i was informed that an engineer will come to rectify the fault of the TV on the same day before 8.00 PM. I was waiting for the whole day for the engineer but he didnot turned up.
I booked another complain on 25th May, same drama repeated.
desperately seeking advise to whom I should contact for repairing of my TV?
Dr. N. Nahardeka
Khanapara, Guwahati, Assam
Mobile No.[protected]
Please send installation team for installing the wall fitting 24 " TV of samsung .

N.V.Nageswara rao,
mobile.[protected], [protected]
Samsung India Customer Care's response, Jul 10, 2017
Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
my led 49' SAMSUNG TV DIAGNOSED AS A CASE OF internal breakage. purchased 15 day back except several phone calls nothing hsa been done till 25.07.17. 2-30 pm dr biswajit ghatak

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    Samsung LED TV - Installation & Customer Care