Samsung India Complaints & Reviews

Two months back i had lodged a complaint with the Samsung toll free number.They sent a local technician at Nagpur.He gathered that the PCB of the fully automatic model was the trouble and needed to be changed.The same was ordered by the Nagpur Samsung branch.After that their was no response from them for over 15 days.After a number of repeated complaints at the call center, the technician got a PCB, which he said had been brought from Delhi.On fixing this PCB, the machine didnt work, He checked the PCB on some similar model and concluded that the new PCB was a defective piece.A new one would have to be called for, after 10 days they located one at Guwahati Samsung Unit.That PCB is yet to arrive.Then finally i was told by Mr Zakhir, some mgr that it would not be possible to mend the machine, so in short he told me that in just 5 years I HAD TO THROW MY SAMSUNG MACHINE OUT OF THE HOUSE!This is unbelievable, such a renowned company acting so helpless.I have other Samsung Gadgets at home, but now Iam having serious doubts about their Quality and more than that their life!Just because the model has been dropped doesnt mean i chuck it out of my house.The technician had once mentioned about making special PCB at the company, but his seniors deny any such effort possible from their end.
Kindly hewlp me out with this ordeal..i cannot afford a washing machine every 5 years...atleast not a SAMSUNG!

very very bad service from service center at ameerpet, hyderabad.

Our Co. had given me samsung voucher, which can only redeemed through samsung office.

I had given voucher and balance amount of Chq Rs.990/- on dated 17.10.08 in samsung office to concern person mention in voucher. He told me you will receive camera within 2 to 3 days.
My chq was also cleared from my a/c. But I have not received my camera yet. I had talked on helpline, service centre and many person in samsung chirag, subhashish, hiren. But I have not received any response or not received product

Hi Neeraj,
Please refer my case # [protected] and below email trail. My refrigerator is not working since from last 2 months, I am following up with customer support regularly, I remember few names to whom I spoke recently Mr Ashok, Miss Richa……., they guaranteed me that I will receive a call in 2 hrs from senior person & also a engineer will visit by EOD. Unfortunate part is neither I receive any call back nor engineer visit in last few days.

I am really unhappy about the service I get from SAMSUNG and the customer support personnel’s response on my case. Can you please help me on this?

Thanks & Regards,
______________________
Madhukar Aladar

[protected][protected][protected][protected]

From: Aladar, Madhukar
Sent: Wednesday, November 05, 2008 10:20 AM
To: 'SUPPORT INDIA'
Subject: RE: URGENT: Service from SAMSUNG Support (Case # [protected])
Importance: High

Can I expect some response on this?
[protected][protected][protected][protected]

From: Aladar, Madhukar
Sent: Thursday, October 30, 2008 9:27 AM
To: 'SUPPORT INDIA'
Subject: RE: URGENT: Service from SAMSUNG Support (Case # [protected])
Importance: High


Dear Sir / Madam,
It’s almost 2 months since when my refrigerator is in non functional state. In past couple of times engineer (COLORTRACK) came and tried to fix the problem, but he didn’t succeed.
Just to re-iterate, can I expect some permanent solution to this problem?
Also it will be great if you can provide some contact info of SAMSUNG seniors (mail / phone), with whom I can discuss this issue.

[protected][protected][protected][protected]

From: Aladar, Madhukar
Sent: Tuesday, October 07, 2008 11:38 AM
To: 'SUPPORT INDIA'
Subject: RE: URGENT: Service from SAMSUNG Support (Case # [protected])


Thanks for Response
Looking forward for some permanent remedy to my refrigerator problem.

[protected][protected][protected][protected]

From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Friday, October 03, 2008 11:04 AM
To: Aladar, Madhukar
Subject: Re: URGENT: Service from SAMSUNG Support (Case # [protected])

Dear Customer,
Thank you for patronizing Samsung product.
Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our service department. Our concern person will get in touch with you shortly. Please bear with us till then.
For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or[protected]toll free).

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.


----- Original Message -----

From: Aladar, Madhukar

To: support.[protected]@samsung.com

Sent: Tuesday, September 30, 2008 9:53 AM

Subject: URGENT: Service from SAMSUNG Support (Case # [protected])

Sir / Madam,

This is to bring to your kind notice that I have witnessed a very bad Service about my Refrigerator from SAMSUNG support.

I have purchased SAMSUNG double door refrigerator in August 2007 from SUMARIA, Vashi (Apprx cost Rs 15000/-). The refrigerator stopped working from Sept 2008, and I am registering my complaints and following up with your customer support team, COLORTRAK service center & SUMARIA from last three week to get my refrigerator in working condition, but till today no luck. I feel that either the peoples are not capable to find problems & rectify it or the product it’s self is not capable of functioning after 1 year, as it stopped working after exactly one year and your staf[censored]nable to provide service.

Here is case history, on 9th Sept-08 COLORTRACK person had repaired it and he charged Rs 900/- for some part, I paid it because we were without refrigerator for 1 week. After repair refrigerator worked hardly for two days and it stopped working again. On registering complaint, another person came on 17-Sept-08 to repair it and he said, “it was not repaired properly first time and because of that some other part damaged and we have to pay approx Rs 500/-“, again we paid because we were suffering from 2 weeks and thinking it will resolve issue permanently. But unfortunately again it stopped working after exact one day and again I had logged call on 19-Sept-08. So if I am charged Rs 1000 or Rs 500 for every visit, I think I will end-up in paying Refrigerator prize very soon. It is really pathetic experience and service I am receiving from SAMSUNG, which is really unacceptable. I receive response from customer support executive from last 8 days that they have escalated this case and support manager will call me in next 2 hrs, but no calls from service manager.

Please advice whether I should throw out that product or do you have some capable staff to repair your product.

I am waiting for favorable response this time. Thanks in advance.

P.S: I do not have make model of refrigerator at this time, when I am writing this letter







Thanks & Regards,

Madhukar

There is a continuous voice destruction in the right side speaker of the TV from the date of purchase. Please do the needful at the earliest.

My self Venkata Durgarao.Pemmadi, i have a savings account in Axis Bank, Mehandi Patnam Ring Road branch, Hyderabad. I had deposited a salary cheque(Name printed on cheque: Venkatta Pemmadi) in Axis bank Indirapuram branch, Noida on 071008. While Depositing they didn't object the name difference on the cheque. After 7 days i went to bank for enquiry as no customer service is picking the calls. Then they told my cheque is courier to my home branch i.e hyderabad branch. But the cheque is not delivered to branch on time. It is misplaced in the Courier some where. But the bank people didn't response to any of my calls.So personally i got all the courier details from the branch and i got directed the courier guy to take that cheque to right direction. And later i requested the my home branch to send the cheque to my communication address. But they didn't followed that, again they send the cheque to indirapuram branch. But they didn't given any confirmation mail that both the names are correct to indirapuram branch. After i called my home branch so many times and i requested them to send confirmation mail after submitting the all the requirements what bank asked me, today they given confirmation mail. Now again the indiarapuram branch is asking all the documents submitted in my home branch after got confirmation mail from my home branch. For clearing one cheque being a reputed branch they are taking more than 30 days. Still they are clearing that cheque.

I called somany times to indirapuram branch and my local branch and customer care. Nobody is giving right response. So many times i went to Indirapuram branch by taking permission from office and i got deffiency in my attendance also.

Please take right action on this two branches. Please give me justice.

Thanks&Regards
Durgarao.Pemmadi
[protected]

My samsung mobile was stolen on 30/09/2008 at about 8 pm. the IMEI No. is *356166/00/587582/7#. I lodged a gd with the local ps. Kindly take necessary steps to block the phone.

avik saha
kalyani, nadia
west bengal

i maj v a gokhale IC57701P an officer in the indian army had booked the abovesaid product on 24 oct 08. details of payment:-DD NO 280318 dated 24/10/08, payable at SBI Jaipur.
inspite of repeated assurances given by the dealer ABHINANDAN ELECTRONICS, Jaipur, the delivery has not happened till date. this shows the lousy state of affairs in handling customers, n speaks volume of the inefficiency of the company.
An appropriate action be taken against the defaulters. please acknowledge.

myself Abhishek Kabra have placed an order for samsung i640 through rediff shopping on 15th of october, 2008.i have made payment through credit card.my account has been debited wid the respective amount.but till date am not gettin any positive response from rediff.the order number is 4942274.i want to inform rediff that if i dont get my phone soon, i will be forced to take legal action against the company.

I bought a Samsung LCD LA40A550P1 in sep 2008. After 2 months it broke down. After calling customer care a service engineer visited my place and diagnosed the problem. Software PCB circuit board was not working. Next day Service Center told me that the part is not available and it will be replaced in a week. I requested for a standby TV for the mean time but they simply refused. Now I doubt that they will stick to the one week timeline and customer should get a stand by if the repair takes a long time.

Samsung Customer care is not repsonsive at all and I am unable to reach any Senior Department to file my complaint. If anyone was able to get a standby, please let me know.

my samsung handset was not working properly that is why i gave the handset to your service centre add-ELECTRO SERVICE CENTRE, B-26, Moti Nagar, Delhi-15, on 10-09-08. But no action has been taken yet about my problem whenever i ask to them they always treating me in unwell behaviour, now i become very much unsatisfaid to your company`s service. i am facing lots of problem due to unavailablality of my phone. Pls. take some suitable action about my problem as soon as possible.


Thanks
Harvinder Pal Singh
cont. [protected], [protected], [protected]

29 days before i had given my TFT Monitor (Model No. MJ15ASKS/XTP, serial No.:- MJ15HHBYB02626E)
for repairing at SAMSUNG AUTHORIZED SERVICE CENTRE, MANGLORE [Address::- Verma Agencies, No.[protected] Platinum point, Opp. platinum Theatre falnir Main Road, Manglore ]. it has DISPLAY RESOLUTION PROBLEM only.but from that time only each and every week they used to say call me either on Friday or Saturday and not giving any response regarding my TFT Monitor. After 10 days they told your TFT monitor will be replaced but now they are not responding at all.
i am a student doing MCA from Manipal Institute of Technology, Manipal and i need My Computer for My course. there is no use of computer without monitor.they know it but after this also they are not responding.

My name is Sameer Goswami, I am form Pune (india). I have purchased a Samsung Washing Machine Model No. 82-V5G on 28/10/2008.

On 1st Novemeber, 2008 Samsung Demo Person came and show the machine he said that the machine is default and we will replace the new piece to you.

Till date no one had call neither they send the machine.

Sorry to say that you are sunch a big and renowed company and is this the way you treat your customers ...

Now I have decided to return that machine to Samsung Company and Go For LG...

Regards
Sameer Goswami
[protected]

hello,
sir/madam
My name is Abhinav Singh and i mam a resident of lucknow. 4 days ago i bought a new samsung mobile (samsung beat270) from 'MPORT' shop located in FUN mall in gomti nagar. i have found that the mic of the mobile is not functioning properly. i have bought it on 29th oct 2008.
when i went to the shop from where i purchased the mobile they said to go to the samsung sevice center.
As i have purchased it few days back, if a go to samsung sevice center then what is the use of a new mobile.
kindly show me the right path that what should i do. I got a feeling that i have been cheatedand i m feeling very depressive as i have received a defective peice.
Eagerly waiting for your reply.
thanking you.

Abhinav Singh
[protected]

I have purchased a SAMSUNG LCD 22A450, which was wall mounted by Samsung Engineer, but we were facing problems viewing it. Hence I registered another complaint for re-installation on 31-Oct-2008 09:30am. I have called atleast 8 to 9 times on Samsung customer care number[protected], since yesterday, and I was ensured everytime, that the Enginner will call me in 1 to 2 hours / the complaint has been assigned / the Engineer is on route to my house. I fail to understand why should it take 24 hours to reach my place in Mumbai.
I also registered a complaint on the Samsung Website with similar remarks. I received a call today, and he ensured the same. There is no call or no Engineer till now. I am sitting home waiting for this Engineer who is still on route. There is no where in Samsung where I can escalate this issue to (some Area manager, Service manager as other brands have). I have 3 Samsung TVs, but seeing the pathetic service, I would never adivice anyone to buy a Samsung product.

What can I do now ?

I called the customer service for problem in my AC and they sent an engineer named SATISH to my home and he also did the service but the AC which had a small before the service started giving big problems and now it is completly not working.The engineer disconnected the swing and had replaced the condenser with a duplicate one.He also charged us Rs.1000 on that day for the condenser and the excelent service he gave us.

WHAT IS THE SOLUTION FOR THIS NOW...

Date: 15.09.2008


To
Samsung Customer Service
7th & 8th Floor, IFCI Tower
61, Nehru Place
New Delhi - 110019


Dear Sir/madam,

Sub: Samsung CS29M16MLEXXTL model purchased by us on 11.11.2007 In the name of Ashish .

I am working with India’s reputed business school in Ghaziabad. It has big family consitsts of more then 80 professors and 1500 management students With deep concern, we bring to your kind notice that we purchased, Samsung CS29M16MLEXXTL model for our use, on 11.11.2007 through M/s SHRI VAIBHAV ELECTRONICS, Pvt. Ltd. 12, b-13, Aashtha Appartment, Shalimar Garden Extn. – II, Sahibabad, Ghaziabad - 201005.
Right from the very beginning, the product is ok and running properly but past two months its showing a problem, that after some time the picture is going to start black and within one & two hrs. the whole TV is black only sound is appears. We contacted our dealer and he registered our complaint, after one week mechanic was also come and repaired the TV. After three days the problem is again start again we register the complaint after two weeks mechanic came open the TV do something and said now its ok but, last week again we are facing same problem & my warranty period going to be over on 11.11.2008.
We therefore request your good office to take up the matter from your level for early redressal of our grievance with in seven days i.e. that is 10/11/2008 after that I am free to spread this message towards amongs all professors and students to forward their friends and relative who are interested to purchase your product.
Soliciting your quick response.

Sincerely Yours,

Rama Banerjee
Flat No.-103
Plot No. – 11 & 12 (Mahagun Estate)
Near Shiv Chowk, Budh Bazar Road
Shalimar Garden, Sahibabad
Ghaziabad – 201005
Phone – [protected]

Reminder - II (Complaint No. - [protected])
Date: 13.10.2008

To
Samsung Customer Service
7th & 8th Floor, IFCI Tower
61, Nehru Place
New Delhi - 110019


Dear Sir/madam,

Sub: Samsung CS29M16MLEXXTL model purchased by us on 11.11.2007
In the name of Ashish .

This is my second reminder I write a mail to your customer support earlier also, its Very regret to say that, Still I have the same problem related to my TV (Samsung CS29M16MLEXXTL) purchased on 11.11.2007 from dealer M/s SHRI VAIBHAV ELECTRONICS, Pvt. Ltd. 12, B-13, Aashtha Appartment, Shalimar Garden Extn. - II
Sahibabad, Ghaziabad - 201005. My first complaint no is [protected] which was registered on 15/09/2008 and second is [protected] registered on 13/10/2008 before that through dealer I was register my complaint your engineer Mr. Manoj Maheshwari came to my house three times, but still I am facing the same problem, I told your engineer or your customer support that my valid gets over on 10/11/2008.
Now it’s more then three months, still from your side I am not getting satisfactory response. I really don’t know what is the main problem may be your engineers don’t know anything, they are not capable person who repair my TV properly, or my be my validity is going to be over very soon after that when I call your engineer & pay the amount then may be your engineer solve my problem. I think company not taking any interest to repair my TV. I am very disappointed with Samsung product or their service.
Soliciting your quick response.


Rama Banerjee
Flat No.-103
Plot No. – 11 & 12 (Mahagun Estate)
Near Shiv Chowk, Budh Bazar Road
Shalimar Garden, Sahibabad
Ghaziabad – 201005
Phone – [protected]

Your engineer called up before Diwali and said madam we can take your TV in service centre after diwali if its not repair then we can change your TV. But your engineer is not turn up till now.

I had purchased a Samsung TV( model no: CS21A730) from Gopalan mall Mysore road Bangalore on 26th Oct 2008.
Till date it's not been delivered. Is this the way FUTURE GROUP works!!!

I tried reaching[protected] but nobody is bothered to pick up the phone.
I also tried reaching [protected] But there are help less. They gave me contact number of Mr. Mosses who is the Dept Manager.
When I tried to reach on his mobile [protected] it's in power down mode.
Also I mailed [protected]@ezoneindia.com but no response.

I don't know how EZONE do there Business. It will be very difficult for ezone(future group) to grow, if you continue doing like this with customers.
Finally you may need to shut EZONE and Go home.

I have decided not to shop with EZONE in future and also share this with my friends and releatives circle.

On 18th October 2008 evening suddenly display of TV disappear.
On 19th October 2008 I informed to dealer about this problem.
On 21th October 2008 I informed to Samsung about this problem on phone, they gave me complaint no.- B.P.No.-[protected]
On 21th October 2008 samsung service engineer came & told a part (main board) of TV need to replace, that is not available now, whenever it will come from Delhi, i will replace it.
After 21th October 2008 I contacted several times to Samsung costomer care but all in vain & I am still suffering. Whole fesival holidays gone waste and we cound't enjoy my new TV and whole family suffered a lot.Any one can imagine my position among the members of the family, extended family and relatives.