Samsung India Complaints & Reviews

From: Ms. Tushar Mandlekar
Subhanpura
Vadodara


To,
M/s. Subhiksha Supermarket & Pharmacy
Ellorapark,
Vadodara


Dear Sir/ Madam,

Sub: Non Working of the my new SAMSUNG mobile
Ref.: Your bill No.INV/2236/ptl Dtd.17.08.08

With reference to above captioned subject, I would like to inform you that I have purchased a new brand mobile model 3600 SAMSUNG GSM Bla6699 Handset just before the ONE month ONLY from your store. Surprised, in the period of one month only there is coming some problem like network problem, automatically switched off etc. in instrument. I hereby request you kindly replace the instrument, because I don’t want to repair and I don’t accept if such type of problem coming after the ONE month ONLY.

Kindly consider my above request and do the needful.

Thanking you,

Regards,


(Tushar Mandlekar)

I would like to bring to your kind notice that i have a service issue with the customer service deptt as well as your service centre deptt...I had logged a complaint at your customer service on 07/09/08 regarding the ineffective cooling of A/C. Your engineer vsited my place on 08/09/08 and there was one day delay to collect the A/C to service centre for repairing and it was collected on 10/09/08 with a commitment that the problem would be rectified in a day and will return the A/C on 11/09/08. Now we are continously following up with your customer service deptt for the status of the A/C but no one is able to respond us on the status.Every time i am giving a call, we are receiving the same response from customer care that we will be receiving the call from service centre on the status but again there is no response.
I had a word with Mr. Ganesh at your customer service today at 1.00 P.M and he confirmed that my query would be resolved in two hours but i did not receive any call till 3.00 P.M, again i called up at your customer service at 3.15 and had a word with Harpreet and conveyed the same message. Again i called up at 5.00 P.M and had a word with debnath but again same response.I am not able to understand whether this the commitment level of such a reputed company
I am looking forward for an immediate response from your side...

Regds
Tarun Burman

I bought new samsung I450 on 22 August 08.On 10th of september suddenly mobile stoped answring any call means i kept on pressing answering butten and could'nt ans the call than i switched off the phone thinking that will help but after starting the phone its asked for password of 4 digit i entered than it started asking another password which i never fed..i gave the same password but it got blocked and i gave it to same shop from where i purchased this mobile but they were not able to switch on the phone then they sent it to your head office and said it will take 7 days to get it repaired.Your user book dosn't have any information about security locks and even phone doesn't have information or help option for every function.I am really upset it has suffred my work and spoiled my lots of time and mood too.
I paid Rs.13540/- for the same and its not even a 1 month.

Mamta Talesara
[protected]

I need the mobile urgently either you give me alternate for the same with same function as I am leaving for Delhi and i need my phone urgently.and I am disappointed like anything being in service industry myself i hope you have same importance for your customer.

My cellphone model is FCH 5679 has Speaker problem.

We have a samsung DVD player (P475).
When it is going to be played it is asking for regional code.
I would like to unlock the code

purchased tv.sl.no.09173pAQ401381B.Model:CZ21K55SN. ON 21-06-08.FROM 22-08-08 onwards sound & picture come for halfan hour &then picture will be lost& only sound comes. made a complaint to samsung. complint no.[protected]. they picked T.V up for servicing on 04-09-08. from then they r not giving correct responce at what time they may deliver T.V. I'm making cal everyday to samsung care. everyday they tell servicing is completed & T.V will be delivered "tomorrow". Till now I didn't get my TV back. I could be available at home before7.30Am & after 7Pm. they r promising me that they will deliver but not yet. all the day today I didn't get any cal from service centre.I'mbeen irritated very much by samsung service.kindly consider my complaint and pls solve my problem do justice so that the other customers may not be cheated by the named brands. thanking u...V.SREEHARIBABU,[protected]/62/1, NEAR BALABADI SCHOOL, AMBERNAGAR, JAMAIOSMANIA, HYD-44.CELL:[protected]

HI
Myself, Satyapal Maurya, I've submitted my computer's 80 GB Hrad Disk(sr.no.: 1372J2FL702076, which was dead), at Samsung Service Center, Varanasi (Work order no.: WIH0707) on 7th Aug. 2008. At the time of submission they told me to give me a HDD within 15 days, but now 35 days have passed but they haven't given HDD back. whenever I enquire, I am told that my HDD hasn't come and whenever it will come, they would inform me.For 35 days I haven't been using my computer due to HDD problem and as I'm MCA student, and now my examinations are running and only I know how I'm facing my exam without my PC. I told them but they aren't understanding my problem. Even yesterday I called to Lucknow center, they asked me to receive my HDD on 15 Sep. 2008 but I'm not sure that they will give me because when on 8th Sep. 2008 I called, i was told that they were sending all the requirements submitted till 10 Aug. 2008, and I could receive my HDD on 9th Sep. 2008 but I couldn't. Now what should I do? Please help me.

Model No.=J150
Year =2008
Serial No.=R2WQ588244N
Invoice No.=UP/01063/00001/0575
Service Centre
Work order no.=[protected]

My Mobile submit in previous 1 month. My Mobile in speaker problem only but after 1 month not a repair.
kindly inform me immediately.

I HAVE A VERY BAD EXPERIENCE WITH SAMSUNG MOBILE SERVICE CENTER Chandigarh Sector 22, India, I came to chandigarh from Himachal for mobile body change, which it 200 km for Chandigarh I had mobile model SGH-X820,
SL.No R9XA85O843J IMEI/RSN [protected],
WORK ORDER NO [protected] whose body was damaged and went for body change they took the mobile on 25/08/08 and told me to come on 26/8/2008 i went next day they told me to come on 1st on Sep 2008 i went to them on 1st they told me to come on Monday i again went to Monday even then the parts were not available i got frustated becsues i was not getting service in time they do not care time and even not aWare of the stocks, admin is so week one of them is saying the body is availble one is not available, no body wants to take the responsibilites . Finaly on 10th they gave me my mobile back without body changed execuse was that if we change the body mobile can get damage. Spending so much time i got this solution, This stroy was not with me there were many other poeple who had the same story and frustrated kindly take action against it, .Mr Tarun.Mr Rahul, Mr Raman were the incharge of the service center.
I got the solution for nothing after 2 weeks same thing those people can update me on the first day when I handed over the mobile to them for body change.
There is bad experiance with a brand like Samsung really pathetic

In a mobile service samsung service is poor this is my experience
i will give u the address where i give the for repair (mDRI Service A-160, G1, 1st Floor, Vikas Marg, Shakarpur, delhi cont no[protected] this was very bad exp & iam not satisfied with service & every time i called & they are giving excuse they are not proffessional & not able to find out the fault . so pls this is my rqst to samsung mobile pls don't down your name to open this kind of sercice centre & break the customer confidence level.

I am a resident of Ranchi. I have purchased a Samsung make Dual Sim mobile (Model SGH-D880, Sl. No. R4YQ3213992 ) from M/s. Montage, 18A, Jawaharlal Nehru Road, Kolkata-13 through Tax Invoice No. 2063 Dt. 24/03/2008 of Rs. 12000/=.

This has started giving keyboard problem since July, 2008. Ultimately it is given in Service Centre at Ranchi ( M/s. TRADE LINKER. Anantpur, Ranchi-834001. ) on 09/08/2008 for repair / replacement. They have issued a Service / Complaint Form on same day without any Claim no. and date.

After 4 days of continuous follow up, they have issued a Claim no. WA[protected] on 13/08/2008 and given a standby set ( model C170 ) on several request. This standby set has also problem with its reception.

Thus, I can not use my both Sims now and the faulty standby set gives trouble in conversations.

After regular follow ups, each time I get an assurance of getting it repaired within 2-3 days. Till date neither my mobile is repaired nor it is replaced. I am loosing all my official and business contacts and communications. It is also causing loss to my professional career too.

I am complaining about the Poor Quality and Service of Samsung of such expensive unit. I want justice in this regard, so that I can get my mobile back repaired / replaced immediately.

Sir/Madam,
Just a month back I had purchased a frost free Refrigerator type RT25ZVSS of Samsung make from M/S RA near Kothi char rasta at Baroda . This I did it after disposing my running Godrej make refrigerator of 300 L capacity with a expectation that life will be more comfortable to my wife and children. To our surprise it has stopped cooling and compressor does not run. Not only lot of food stuff got spoiled but it is an extreme harassment ot my family members.This was really a surprise to me and my family members.
While on the subject when I tried to enquire most fundamental thing like the principle of working of the thermostat I could not get a satisfactory reply ( by-metallic or thermocouple with assesories or gas filld bulb etc.).
The most surprising is I can not contact your LOCAL representatives who are going to attend the job. I do not understand what is the secracy in it. I wanted to ensure that when they land in our house my wife remain awake to receive them ( as she will be alone at that time over and above she is not keeping well). I hope I get a suitable reply from your management .
Regards P.Lahiry
Vice President
ECE Industries

Sir / Madam,

I bought a Samsung mobile handset on 20.06.08 from Mahamaya Agency, Gushkara, Dist - Burdwan, State - West Bengal, Pin 713128.The Model No is SGH - 5600, Battery No is S/N - Q419HS/4-G, Charger No is RT2Q505AS/7, SL No is RW1Q656253V and EMEI / RSN No is 358560/01/065563/8. But I have faced a problem after purchased. The problem is the battery cannot show the full charge.

So, I have complained on 16.07.08 in Durgapur Service Center, Prompt Service, Opp. Bank of Baroda, Pashupati Market, Philips Lane, Benachity, Durgapur - 713213, Ph no[protected]/2586858. Work Order No is B5912008. They have received my handset and the battery.

But, I am sorry to say that they cannot give me any answer till now. In this situations I am very upset for their irresponsibility. Please take the necessary steps as early as possible.

Yours faithfully
Arup Das
Po Gushkara, Hattala
Dist Burdwan
Pin 713128
West Bengal
Mob. No. 91-[protected]

We bought a samsung RA23YV from Dawar International - Gurgaon on July 15, 2008. From the very initial period we are constantly facing a problem - once the door is closed it gets stuck and would not open for atleast 10 mins. It seems vacuum gets created and all our strength becomes useless to open it. We have complained twice (Complaint No[protected]. We are told this this is due to moisture and were given some temporary ways to get rid of the problem. However, none of them worked and we still continue to face the problem. If moisture content in the environment is the major reason, I wonder why this is applicable only to our refrigerator. None other in our locality is facing this problem. Being a new refrigerator, we are very much concerned about this problem. As you would understand this is a recurring problem and we are facing tremendous dif! ficulty in day-to-day usage.

We again complained online on Aug 31, 2008 and we received a mail saying that someone will get in touch with us but its 4 days after the complaint and still there is no news from the Company.

Dear Manager,
1. I have purchased an Samsung auto washing machine (85 VPL) from Samsung Plaza Siliguri on 04 Aug 08. The macine has gone faulty withing 02 days o[censored]se as one pipe is leaking. We contacted Mr Parichay Gupta who has kept us on tenterhooks for last one month with promises of replacing the said pipe. However, till date it has not been replaced.

2. I am based at Gangtok(Sikkim) and feel utterly disappointed with this sorry state of affairs. Firstly, your product fails on second day. To add to misery is your poor response to our complaints. May I request you to take cogngence and instruct person concerned to undertake repairs / replacements forthwith.

3. My contact at Gangtok is [protected].

i louged a complaint at service center on dated 14 aug 2008. MY complain B.P. No. is [protected] .Engineer visited to us and said board will changed.since i have not received any phone calls regarding this. everyday i contact to service center they said i arranged the call and nothing happens.

dear sir i have purchased samsung washing machine model WA80HAG/XTL sr no.W0425ZCL90021012 on 3/10/2006 it is working properly but while on spin mode there is leakage of water under the machine and it spreads all over the room please help me to solve this problem
I am residing in india my addresss is as follow
Raju Mali
S.No.79/10/1, azad colony no 1 behind main bus stop kalewadi pimpri pune 411017
mobile [protected]

Micro Wavw purchased from Aditya sales, Sambalpur, ORISSA.
Jan'2008. from last 21 days it is not being on.the service person came after 8 days after so many calls to him.repaired temporarily, we were not satisfied but he foreced us to assumed that M.W. is working ok. after few hours it is again stopped. Informed to same, complaint regiestered on 18.8.08.my self called at 30308282 and complained again on 21.08.08.Now we are waiting for some godhelp from samsung customer care & local service office.

Before launching into my story, BBC Watchdog highlighted this series of refrigerators and Samsung suddenly woke up and extended teh warranties. Clearly, they know there's a problem.

We bought this refrigerator on Aug 22 2005 (model RS21NCSW) in Bangalore, India. We did not have any problems with it for almost 2 years or so. Then, we noticed that when the power went out briefly (we have a generator and the power almost always comes back within a minute), the fan was making a racket and the temperature in the fridge would rise abruptly (it's upto 18C and therefore food spoilage etc). Each time this happened, we called the Samsung service center. Each time the service technician was here and opened the back wall of the fridge section from the inside, there was chunk of ice in the well surroundng the fan. Now, it seemed obvious that the fans blades were hitting the ice and therefore the racket. Each time, I tried to get the service technicians to try and figure out why the ice was forming, the answer was the same, "we'll replace the fan, clear the ice the problem will go away". This is terrible servicing. The fan has been replaced 3 times.

There's 2 thoughts that come to mind regarding Samsung servicing.
1) They are trying to make money off their service department.
2) They simply have imcompetent people who do not enough training and are being told what steps to take if a particular problem occurs.

I would really like to believe that it's the second thought that's true, however distressing it is.

Now, I believe that this problem is not going to fix itself. And I don't want to continue gambling on the quality of food. I really would like to hear from Samsung about this issue. We are perfectly willing to pay for repair work if someone could figure out what's wrong. There has to be someone in the Samsung world who knows what to do when this problem happens. By the way, there's several reports on the web about this problem.

Here are the service dates:
June 1 2007
Nov 20 2007
Dec 14 2007
June 16 2008
Aug 12 2008

If anyone from Samsung needs any more information. I'll gladly help.
The latest call was on Sep 1st 2008. Called 30308282 on Sep 1st and reported the problem. Complaint # [protected]. Soon after, I called[protected]Samsung India Electronics Pvt. Ltd) and asked to speak to a "manager". I wanted to know whether Samsung had acknowledged this problem in India (they seem to have in the UK). I spoke to one Mr. Babu Rao who said that the service engineer would be visiting etc and that the engineer would call in about an hour. This was at around 11am. Of course, nobody called. When I called the same office back, Mr. Babu Rao, of course, wouldn't come on the phone, but the person who received the call gave me the name and phone number of the technician (Rajesh, [protected]). This technician has been to check our fridge 3 of 5 previous reports of this problem. I spoke to him and he said that he was in Hennur and after that he would be coming to our place. In the meantime, the fridge temp was 18C and we couldn't figure out whether we should empty the fridge. Repeated calls to Rajesh were not successful, he simply wouldn't pick up the phone. My guess is that he is biding his time until his shift is done. This is service at its worst. So, it's 8:30pm and despite repeated assurances that the service engineer would be here are all lies.

Here are links to discussions of this problem worldwide:
http://forums.partselect.com/refrigerator-freezer-repair/condensor-freezing-sams...⇄
http://forums.partselect.com/refrigerator-freezer-repair/samsung-refrigerator-11...⇄
http://reviews.ebay.co.uk/Samsung-RS21-fridge-defrost-repair-problems_W0QQugidZ[...⇄ one is great!)
http://www.howtomendit.com/answers.php?id=76613
http://www.refrigeration-engineer.com/forums/showthread.php?t=7618
http://www.unbeatable.co.uk/p_rupr/Samsung-RS21DCNS-American-Fridge-Freezer-Revi...⇄
http://ukwhitegoods.co.uk/modules.php?name=Forums&file=viewtopic&printer...⇄
http://www.dooyoo.co.uk/refrigerator/samsung-rsh1dtmh/
http://reviews.cnet.com/refrigerators/samsung-rs2530bbp-side-by/[protected]_[pro...⇄

My name is Amit, i bought the Samsung HDMI DVD Player (f-1080) from DAWAR OPEN WORLD, MGF MALL, GURGAON.

I got the region code error when i tried to play a DVD. I called the customer care and they told that person will visit my place to resolve the issue,
but no one came. I called around 50 times but no one bothered. When I called the Dawar, they told me to take the player to service center and said that they won't be able to help. This is something really not expected from such a big dealer.

This is the worst customer service i have seen yet. No one i.e.
Samsung Customer Care
Samsung Service Center
Area Service Manager
Dealer (Dawar Open World)

helped to resolve the issue.