Samsung India Complaints & Reviews

Hello,

I bought this phone from E-ZONE Bangalore, around 3 weeks back. It worked fine for first 10 days. After that I am having a problem with the phone.

One hour after switching on the phone, the phone will go out of network coverage. The signal strength indicator on my phone shows FULL strength though. However if somebody calls my number, they gave a response saying my phone is switched off or out of network. Similarly if I call someone, it just don’t do anything and call will get disconnected or sometimes, it will say “No network coverage and only emergency calls”.

Sometimes when I was in the middle of conversation, there will be no voice for 10 seconds and it works again.

To nail down the problem, I kept the phone in different places (just to make sure of network coverage) and I had the same problem. I tried with different network service providers like airtel, idea and the problem remains same.

I went to the SAMSUNG service station, Domlur, Bangalore. They said it’s a software problem and re installed the software. However the problem still persists.

How to get this rectified ? whom should I approach, same service place again ?
Its not even 1 month completed, so should I get a replacement for this ?

Let me know immediately. It’s a pain to have a phone like this after spending around 10000 and within 1 month with the problem

Thanks,
-Mohan

To
Regional Manager
Samsung

Sir

This is to bring to your notice the poor and pathetic service provided by your service center in sec 22 chandigarh. I have a samsung phone U600 which I got from London (from The Carphone Warehouse).
Though my phone was in warranty but these people asked me that since it is from outside india so I have to pay for it.
When i gave them the phone there was some problem in the display but it was coming up and the next day tey told me that since display is not coming properly they need to change the ribbon adn display both which would cost me 1750 rs. I had no option but to agree as they had already played their game and did the display malfunction but I got the phone after 1 month as they kept onlingering for one thing or other.
The attitude is so worng of the people working there. you just utter a word and they say openly dont take samsung products. but the peoblem didnt end there. it was just 20 days that the problem again came and since 4th June to till date 23rd June my cell is again wiht them. They have called me many a times on the context thta the phone is ok and when I go there they say that it has not been done.
Please let me know what need to be done in this case. I think I shall have to file a cunsumer court case now.
Thanks
Sagar

THE samsung guru 1410 mobile phone has not download any thing like mp3song etc.

I am just sending yu the email sent to SAMSUNG
Kind attn : Samsung support team

Samsung,

I've bought 1no.1ton AC(AS12EFA)
& 1 no.REFRIGERATOR (RT24ZBPS)
purchase date:14 June'09
dealer:Fundamental Eletronics Pvt.Ltd
B008 South City Mall
375 Prince Anwar Shah Rd;
Kolkata-68
Ph[protected]/7
Salesman:Sanjib
M-[protected]br...

Dear sir/Madam

I purchases a Samsung washing machine(wa85vanec/xtl, fully automatic washing machine 6.5 kg) from Noida, Sec-18 blow one and half month, but your demo engineer is not contract to me I call also your customer care 3-4 days but they told me contract to demo department they gave me engineers number but those number are not Wright they are wrong[protected]. Service complain no. [protected]
So plz take a action against it as soon as possible.
Thankig You
Yours
Gangesh Kumar Jha
Mob.# [protected]
91A, Ganpati colony, Near CL. Public School,
Roshan Nagar, Faridabad

i have purchased samsung star mobile from andheri in may 2009 now some days before suddenly its touch screen function got stuck and not working.i produce the piece to service centre located at dombivali west .its pass 2 days and no reply from service centre what is the currect status of the mobile.Just want to know in only 1 month of time how such costly mobile got faulty.can i get replacement of the same.????

Recently I have purchased TV, Refrigerator and DVD player its better to say ordered b'coz have not received items yet...from VARUN Electronics, Shashadripuram, Bangalore. which has been arranged by Samsung India (SISO). they said clearly the items will be delivered within 15 days, but not done. After 15 when i called their response was very poor and (they respond as if we took some loan and not paid...)... treating very badly...more over in frustration we asked the person who arranged, from the company HR SISO...his response was much worst than the dealer...after 1.5 months we got only TV and Refrigerator, still 1 item not delivered...
we could have gone to some other dealer and bought the items...

I purchased a Samsung DUOS C5212 model set on 13.06.2009 at The mobile store limited, 7/I P.R Complex, Bharathi Road, Cuddalore. But from the day of purchase, the SIM which I had already (postpaid Airtel), if inserted could see the contacts. I activated another SIM (Prepaid Airtel) and inserted into the Cell.Now I could not view any contacts, from both the SIM as well as the contacts in the phone. So I purchased another new SIM and this also when inserted shows the error "entry emplty". But if the same sim was inserted into my old mobile I could see the contacts. Also the person at the receiving end could not hear my voice clearly, certain times there is echo at the other end and the other times the voice is not clear. The new cell was purchased only 10 days back. Please make arrangements for me to exchange the set or I will take the matter to consumer court. But in the show room they refused to exchange the set. I tried 3 new SIMS with the set but all the three when inserted refused to show the contact details, but when only my old postpaid SIM was inserted, I could see the contacts of that SIm as well as that in the phone. Expecting your favourable reply for which I would be much happy for I have spent 7000 in that set and 10 days up and down the show room wasting my time, petrol and energy.

My contact no. [protected], pls reply immediately

i forgot my phone password of samsung sgh-l700 mobile .pls help me to reset my password.

when we contacting at toll free no, of companines very bad experience with those who are speaking in hindi. care peoples are very uncomfort with our national langauage and telling if you complaint in hindi phoned at new delhi on chargeble phone. toll free number is only for english speaking person. it means income from india and insultin national langauage.
after long practice we complained and so many time phoned on call center. they...

dear sir, this is your kind informention that i joined the samsung service behalf of telentpro HR pvt ltd.channi.on 26.05.2006 as a AV SERVICE INGINEER AT GURGOAN.my employee code is PSA/1703.after sometimeon 26th dec.2007 i left the job from samsung service.i submit my papper for pf payment on 2.03 2009 in your local office nehru place new delhihand over to MR.AMIT.that time he says to me"dontwory about pf payment rohit"payment will be transferd in your acoount withen 2 month.but payment will be not transferd in my account still date.so.i request to you pl, take the needfull action.i am very greatful to you.thanks, rohit gupta

within one yr. of purchase this samsung machine is not working from last two months and company is not responding may be they have to think about stopping the sale of washing machines as they dont have capacity of giving service to customers

Dear Sir,

I own a Samsung refrigerator - the main reason for our purchase was the superior after-sales service promised by the Samsung distributor.

When my refigerator stopped working in May, I called the Customer Service Number to lodge the complaint requesting for after-sales service ie to check the refrigerator & get the same repaired. The refrigerator was collected from me on 26-May-09 with confirmation that the same would be returned after one week. It is now more than 3 weeks & the Customer Service officors (Mr. Suresh & Mr. Selvam) are not responding to my calls. All my calls to the office are going unheeded. When I managed to get Mr. Suresh online, he promptly responded saying "I will call you back" but never did, never has & when I try calling him - he does not come one the line. Mr. Selvam who answers the line tells me that he would be sending the refrigerator back "today" - but I dont think he knows the meaning of "today" since it has been more than 14 "todays".

My refrigerator was collected from me during peak summer - and am of the opinion that my refrigerator is being rented out to other clients for a rental. I have posted the complaint on the company's website as well but the same has gone unheeded.

Samsung India (Chennai office) has taken my refrigerator & is making money by renting it out to other clients. I am truly appalled & their insolence & total "lack of service" with the intent to make money at their clients' expense.

Would appreciate guidance on taking legal action against the company.

Reference: BP No - [protected] (logged on telephone: 30308282

Thank you, Kanchan

Hello All .Iam pasting my pathetic experience with samsum product.They very funny thing the customer care department even edited the cc part i kept to consumer court while reping back to me, See how samart customer satisfaction team samsung inda has.

From: Ambu Josh Ambooken
Sent: Friday, June 19, 2009 12:15 PM
To: support.[protected]@samsung.com
Cc: Ambu Josh Ambooken; [protected]@consumergrievance.com
Subject: RE: RE: RE: Case-[protected]


Hello

You keep on saying me that will update me with the staus as soon as possible and where is the status ?.I am hearing the verbal commmitments all these days and nothing has happened till date.

I need a mail reply on which date this will get sorted out.

Ambu Ambooken

[protected][protected][protected][protected]
From: SUPPORT INDIA [support.[protected]@samsung.com]
Sent: Friday, June 19, 2009 11:47 AM
To: Ambu Josh Ambooken
Subject: Re: RE: RE: Case-[protected]


Dear Customer,


We heartily apologies for the inconvenience you are facing with Samsung product. We will update you the status as soon as possible; please bear with us till then.

We can understand the time & energy you have spent to on this issue. We appreciate your patience.





Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.








------- Original Message -------
Sender : Ambu Josh Ambooken<[protected]@hcl.in>
Date : Jun 19, 2009 00:54 (GMT+09:00)
Title : RE: RE: Case-[protected]
***********ERASED CC PART WHILE REPLYING BY SAMSUNG***************

Hello


I have no received any reply from your side. If you don't have a time line then let me know so that I can look for any other option rather wasting my time.


Ambu Ambooken


[protected][protected][protected][protected]
From: Ambu Josh Ambooken
Sent: Wednesday, June 17, 2009 9:45 PM
To: support.[protected]@samsung.com
Subject: RE: RE: Case-[protected]


Hello

I am not expecting your beautiful mails. Give me the correct time line when you are going to sort my problem.


Ambu Ambooken


[protected][protected][protected][protected]
From: SUPPORT INDIA [support.[protected]@samsung.com]
Sent: Wednesday, June 17, 2009 4:05 PM
To: Ambu Josh Ambooken
Subject: Re: RE: Case-[protected]


Dear Customer,



We heartily apologies for the inconvenience you are facing with Samsung product.



We are continuously following this issue with the concerned Branch Service Manager, we will update you the status accordingly as soon as possible. Please bear with us till then.



We can understand the time & energy you have spent to on this issue. We appreciate your patience.



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.








------- Original Message -------
Sender : Ambu Josh Ambooken<[protected]@hcl.in>
Date : Jun 16, 2009 19:50 (GMT+09:00)
Title : RE: Case-[protected]


Hello

Till this date none of your person has contacted me saying when this is going to get replaced. The vendor from which I bought the ac said this will definitely get resolved on Tuesday i.e. today. When I enquired today again they are saying the part has not come and its going to be delayed not sure till when. This is a strange experience I ever had in life. Customer buys a product paying a full cash of 27500 Rs on June 4'th and you deliver the product the same day. Then your engineer takes 5 days to come to install the machine the luckily I got a damaged machine from a world famous vendor ( Vasanth & Co, Chennai, Velachery) who says there is warranty for the machine. Customer makes a complaint with you customer care and no one bothers to call back to customer with any update when this is going to get solved. Today it makes 13'th days from when I bought the ac and still I have not been able to use it for a single minute. Also not sure when you are going to get the problem resolved neither your customer care also doesn't knows about it. Also your installation agency which named some this like Alpha, I spoke with the concerned person he said there is no stock and if you need we will try to replace by Saturday if the part comes. Now iam in a big trap after buying your great product. and this is what you say customer satisfaction should be product now to be a Patron of your Samsung product as what you say. Now I am more concerned if this the service you give the very first day after buying a product then I wonder what will be the kind of service you going to deliver if its one month old.


This will be last concern in my life with you product and I will definitely expose this experience to the corporate world so that tomorrow if some one cares they should get some satisfaction after buying any product this should be a learning lesson.


Thanks


Ambu Ambooken


[protected][protected][protected][protected]
From: SUPPORT INDIA [support.[protected]@samsung.com]
Sent: Saturday, June 13, 2009 4:10 PM
To: Ambu Josh Ambooken
Subject: Re: Case-[protected]


Dear Customer,



Thank you for becoming a patron of Samsung product.



Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our service department. Our concern person will get in touch with you shortly. Please bear with us till then.



For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or[protected]toll free).



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.








------- Original Message -------
Sender : Ambu Josh Ambooken<[protected]@hcl.in>
Date : Jun 11, 2009 17:10 (GMT+09:00)
Title : Case-[protected]


Hello.

I have purchased a Samsung AC from Vasanth, Velachery on June 4'th.Thinstallation person came for installing after 5 days and after installing the AC is found to have some fault. Same day I have logged a case with you case ID given in subject line. No one has bothered to turn around to call me back in this case.Now it is seven days I have purchased this AC and is of no use. Also I don't want to have damaged piece installed. So please make sure I should get the whole indoor unit to be replaced and not the part to be replaced. This is the worst experience I ever had in my life after purchasing a electronic good. Also let me know the Customer satisfatication contact person details mail id or contact number.


AC serial number:ASI8EFAXTL


Thanks


Ambu Ambooken

I have visited Samsung mobile office, Kalkaji, New Delhi to get my mobile phone repaired as I was facing problem of mobile going hang while using video recording option. There was no other problem other than this in my mobile. On my first visit to Samsung mobile office Samsung officials told me that there could be estimate of around Rs. 500-600 for repair of mobile.
On my next visit to Samsung mobile office on 01.09.2006 to handover my mobile to get it repaired, this time they give me estimate of Rs. 1000/-. When there was no response from the company side. I visited the company office to know about my mobile, this time company officials gave me a fresh estimate of Rs. 6500/- along with a long list of problems in my mobile whereas there was only one problem of hanging while using video recording option. Company might have done lot of experiments on my mobile phone. I think company officials don’t know that the actual cost of brand new mobile of this model is less than the cost of the repairs being charged by the company.
Now more than TWO YEAR have passed but company is not willing to get my mobile phone repaired and handover it to me. This has caused me avoidable inconvenience, mental harassment and cut off me with the acquaintance which has put me to financial loss but management of Samsung is totally indifferent and unconcerned to my harassment and mental torture.
I therefore pray that the company may be ordered to replace the mobile set and pay Rs. 10000/- for inconvenience and harassment caused to me.

Thanking you
Yours faithfully


(JEETENDRA KUMAR)