[Resolved] Samsung Mobile Service — Complaint against Samsung India Mobile reg. my Mobile handset No.SGH-E600 IMEI/SERIAL NO [protected]
I have visited Samsung mobile office, Kalkaji, New Delhi to get my mobile phone repaired as I was facing problem of mobile going hang while using video recording option. There was no other problem other than this in my mobile. On my first visit to Samsung mobile office Samsung officials told me that there could be estimate of around Rs. 500-600 for repair of mobile.
On my next visit to Samsung mobile office on 01.09.2006 to handover my mobile to get it repaired, this time they give me estimate of Rs. 1000/-. When there was no response from the company side. I visited the company office to know about my mobile, this time company officials gave me a fresh estimate of Rs. 6500/- along with a long list of problems in my mobile whereas there was only one problem of hanging while using video recording option. Company might have done lot of experiments on my mobile phone. I think company officials don’t know that the actual cost of brand new mobile of this model is less than the cost of the repairs being charged by the company.
Now more than TWO YEAR have passed but company is not willing to get my mobile phone repaired and handover it to me. This has caused me avoidable inconvenience, mental harassment and cut off me with the acquaintance which has put me to financial loss but management of Samsung is totally indifferent and unconcerned to my harassment and mental torture.
I therefore pray that the company may be ordered to replace the mobile set and pay Rs. 10000/- for inconvenience and harassment caused to me.
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Jan 28, 2017Complaint marked as Resolved
Jun 12, 2015
Samsung India customer support has been notified about the posted complaint.
Dec 28, 2016Samsung India Customer Care's response Dear Mr.Kumar
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002