[Resolved]  Samsung / Mobile — Working stopped

Address:

Delhi

April 25, 2012

Dear Sir,

I bought a Samsung mobile MODEL: C-3312, SL. NO. RV1C166SYYK, IME/RSN NO.: [protected] from M/s. SPICE Hot Spot, Store No. 73, Gaffar Market, Karol Bagh, New Delhi, Vide INV No.[protected] dated 5.3.2012. After using 3-4 days it went out of order, the Mobile set was shown to them for its rectification/modification. The phone was accordingly readjusted and it started working.

However, after 3-4 days again it stopped working and the phone was taken to service centre of Samsung M/s. LAKSHYA Tech Solutions Ltd., 230, IInd floor, Sukh Lal Market, Near Madhuban Chowk, Pitampura, New Delhi on 31 March 2012. They kept the set for 2-3 days and they maintained that the defect has been repaired.

It is pointed out that the set is causing problems very often and it’s stopped working. Currently, again the phone is lying with M/s. LAKSHYA vide Work Order No. 240812 dated 21.4.2012. Samsung being a very reputed company and worldwide known I purchased this mobile with the hope that it would last long. However, in view of the problems explained above the set may kindly be replaced or reimbursed my money.

I will be constrained to report the matter to the Consumer Court if no satisfactory arrangement is made to replace the set or reimburseits cost an amounting to Rs,. 3890/-.

Thanking you,

Yours sincerely,


Chetan Prakash Sharma
Mobile No: [protected]
H. No. 17/106, Gali No. 2, Than Singh Nagar,
Anand Parvat, New Delhi-110 005 (INDIA).
E-mail: [protected]@yahoo.co.in