Sansui 26 Inch Kyuuten 264 LCD — Technical Fault in LCD

I have bought a Sansui 26" LCD from Jumbo Electronis S-105 & 106, IInd Floor, V3s East Center, Laxmi Nagar District Center, Main Vikas Marg, Delhi 92. on 27th Jan. 2008.

Model No. - Sansui Kyuuten 264
Serial No.[protected]
Invoice No. - 152
Sales Person - Sujeet
Showroom head - Mr. Mehamood
Cashier - Ashok


After 2 days o[censored]se the lcd has started showing red dead pixels on the screen. Also when i tried to use it as a monitor but nothing is appeared on the screen and it didn't worked. This problem has also been shown to the sansui executive when he visited my premises. When i did the complaint against it to Jumbo people and Sansui Customer care center i got the visit of sansui technical executive on 9th Feb. 2008. After checking the lcd i was assured that this piece have got the technical problems and need to be replaced. The sansui guy gave the one week time limit to get the lcd replaced. Till today i have been continously trying to contact those people as i have not recd. any response from their side.

In the begining when i called Mr. Jain from Sansui on his mobile number [protected] he always gave one monotonous reply that the model i have is not in stock so i have to wait for the replacement. Now when i tried calling him his cellphone is not available.

I also talked to Mr. Manish Kothari in this context and have been getting the same reply from him.

Also when i called the sansui customer care call center and asked for contact number of Mr. Jain they gave me the wrong telephone number which is 66091648 which on dialed says this number does not exist.

On sunday 9th march I also had a word with the above said Jumbo District Center Showroom head Mr. Mehamood in this context and he asured me that this problem will be solved by monday i.e. 10th March 2008. but nothing happened when i called Mr. Mehamood he made an excuse that their is some mishappening in his family so he is out of the town.

On 11th of march a guy named Mr. Sunil Verma came at my place when i called him up to collect my bill photostat copy again tht i have already given to him on 9th of feb 2008 on his first visit to check the lcd tv. He made me talk to the Service Incharge Sansui Mr. Naveen Vasisth regarding the problem and that person asured me that the issue will be solved. Now i am continously trying to call Mr. Naveen on his cellphone but no response is their from his side.

I am really very much mentally upset as my money amount Rs. 23, 500 has gone in the pockets of Jumbo Electronics and i am left with this defected piece which is of no use to me.Also sansui people are making false promises on every call and doing nothing. Kindly help me out and tell me what to do.

My Complaint Number with Sansui is 400SQ08B26594 in the name of Tushar Rastogi, mobile number [protected].

My request is now i don't want this sansui lcd replaced anymore rather i want to return it back and buy some other lcd and ready to pay the difference amount to the jumbo electronics even then they are not giving any response on this .

Kindly do the needful and resolve the issue asap as its already been 2 months and this lcd is lying in my house as a dead piece.

Waiting for your feedback on this.

Regards