[Resolved] Sansui Color TV — TV DISPLAY PROBLEM | |||
Dear Sir, I purchased a SANSUI ultra slim TV (Model No: SDS21SBR; Serial No:[protected] on 27/Feb/2010 at Chennai (Bill enclosed). After few months my new SANSUI TV set got problem that it showing color patches in screens from 03-oct-2010. First Time, I lodged a complaint on that day itself (Complaint ID : CHE-[protected], Dated 03-Oct-2010). TV Problem was not solved for the next 17 days as on 20-Oct-2010. Again, I lodged a complaint (Complaint ID : [protected], Dated 20-Oct-2010). After two week I was instructed to bring the SANSUI TV set to the SANSUI Service Centre, Chennai Branch (TECH VIDEOCARE, 568, P.H.Road, Chennai-600106 Phone :[protected]. I gave the TV to the service centre on 10-Nov-2010. They returned the TV after 20 days on 01-Dec-2010. Again my SANSUI TV set had the same COLOR PATCHES problem, and also AV mode is not working (I cannot see movie through DVD connection) & Movie objects skewing in Left/Right side of the screen. Once Again, I lodged a complaint (Complaint ID: [protected], dated: 08-Jan-2011). Again I was instructed to bring the SANSUI TV set to the SANSUI Service Centre, Chennai Branch. Again, I gave the TV to the service centre on 10-Jan-201. Till date 17-Jan-2011 my SANSUI TV set is lying on SANSUI Service centre, Chennai Branch for past 8 days. From October 2010 (4 months) the New SANSUI TV set which I purchased just Feb 2010 is making repeatedly problem; and the SANSUI company is unable to solve the problem till date 18-jan-2010. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Sansui Color TV — Not working/displaying any at all
I have purchased a colour TV 21" in April 2006 with 3-Year Warrenty.Since last one month it is not working at all.
2-times customer engineer visit us but they did not identified the problem and no response commited till the date.
more than 4-times daily we complained but no result till the time.
SENSUI TV MODEL 2960 BAD COLOUR PATCH IN RIGHT TOP OF SCREEN DEGAUSING SCREEN DOES NOT HELP
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Sansui Color TV — Poor Service,False Commitment,Extra money
Sir/Madam,This complain is against the SANSUI service personal at Tamilnadu Chennai.In my TV there was a Picture problem and i have logged the complaint in December month,i had keep on calling them so many times but they had not responded properly,atlast one person has come and he has taken my TV's circuit board for repair and more over they have charged me extra money and also they are not fullfilled our problem yet.
As per the warranty card they are suppose to make the replacement of the damaged part @ free of cost but they had charged me Extra cost too.
This mean that the company is making false commitment this should be immediately stopped at any cost ,pls look into this matter and try to solve it out.......