[Resolved]  Sansui — LCD not working from the very first day

Address:

East Delhi, Delhi

HI Team,

We have purchased a LCD manufactured by SANSUI and From BIG BAZAAR (EDM MAll) on 25 dec 2011.
ON 27 dec 2011 engineer came and installed it.It turn on the first day by sansui engineer and then we power it off from the remote and then turn off the electrical switch and after that it never never turn on.(IT was defective from beginning)

From 27 i logged a complaint in sansui customer care saying that it is starting please send some one from sansui to have a look into it.
On 31 some engineer came into my place and have a look into the LCD and then after so many effort he was not able to turn it on and then he open the brand new LCD in from of my eye and then after checking the LCD he told me that the LCD card might be at the fault. and said that we should change the LCD card so that it can work properly.WE SAID DO YOU HAVE THE CARD with you now he said no i dont have it.

Then i have called "n" number of times to the customer care dept so that i can talk to someone on the senior post to have a word .CCE says we will transfer the call to our manager in a while they put me on hold and then call get disconnected. (IT happens 6-8 times all the 6-8 times i had word with different cce.PINKY,ABHISHEK,VIJENDER,ANUJ etc)

I have decided to go to the BIG BAZAAR and discuss the case with MR. RAM (Store manager mobile [protected])

He said please change the card from the sansui dealer and i was so frustrated and mentally harass by sansui CC DEPTT that i give him an offer to replace the LCD with the different brand like SANSUNG,SONY and i will pay you the rest of the amount. HE mentioned that he can not do it because of the company policy.But he helped me with a number of SANSUI service manager of my area his name is SUDHIR SHARMA mobile [protected] . And discuss the case with him.
Sudhir sharma being a very good CCE said today is 31 december 6 PM since he can not do any thing today he requested to get the card/tv repair /replace in the morning at the earliest by 12o clock.

I said fine and as per the engineer visit i plan my day accordingly and 1 Jan 2012 when no one show up in the morning 12 o clock i called him and he said Engineer will come on 5 PM and since i plan my day as per the engineer visit. I literally blasted on him because

1) Product is of third class quality
2) Customer care service is no where in the picture.
3) Its a NEW LCD which is Defective from the beginning and
4) SANSUI does not even know what is CUSTOMER CARE SERVICE
5) I heard that SANSUI is sister concern of VIDEOCON which is known in INDIAN market because of goodwill.
6) I gave an offer to BIG BAZAR to provide me a good quality LCD for which i am ready to pay.
7) Thats how i celebrated my NEW year 2011

Please mail me @ [protected]@gmail.com or call me at [protected] if you could help me in any way.
either filing a case against SANSUI and BIG BAZAAR or help me to get this LCD replaced.

Thanks