[Resolved]  Sansui — Sansui color TV 21" - problem is not being solved by customer care person.

Address:

Jamnagar, Gujarat

I had taken 21" colour TV on 30/10/2009 from M/S Bhavani Electronics: -address: Kant Plaza , Amber Cinema Road, Jamnagar-361001 Contact no:- [protected](Yogesh bhai)
One day my remote was not working-so i tried to start the TV by the local push button(switch), but the switch got stuck. It came out after pushing it tight
For the same problem i registered complaint on 15/09/2010 at Customer care center [protected],
Complaint no: Raj[protected].
But still date there was no response, so i again tried on 01/10/2010 - to know the status of complaint, but as per their record- some one visited my home and problem had been solved by some other person.
In actual - still there is problem in my TV and no one has visited -right now even the display is very poor - even after number of follow ups - there is no response from the sansui customer care.
I even tried to call the person from the service station- but still date there is no response.
Also i tried to contact Bhavani electronics, but they (yogesh bhai) just told me to directly contact to the customer care.
Is there no responsibility of the dealer - to deal the customer satisfactorily.?
I would suggest everyone not to go for any sansui products.