[Resolved]  Sansui LCD TV 32' — Picture not coming .

i purchased this TV last year from a dealer named Next from Noida, Sec 18 . About 6-7 months back, it had the sme problem and after registering complaint, their representative attended two time after repitative reminder and follow up. . They replaced the invertor borad and TV was functional .It was under warranty . Again about two weeks back, i had the sme problem and i registered the compleind. Service center ( franchise ) m/s Smart Service, ( Tel no [protected],[protected] told that Invertor borad is to be replaced and it will come from factory in Aurangabad, Soit will take one week time . Technician came after one week but without any invertor board and said they want to take it to repair ceter for repair .
Upon enquring with their supervisor, he said that this part is not available in factory so we want to repair the same . They had been telling all lies and it can not be possible that part is not available with factory .
My TV is just 1 and half iear old and now i realised that it is total waste . I do not know even when i will get my TV back and even they return whather it will be with same quality or not .

I think many peopole are suffering like me and Sansui is spoling their reputation by out sourcing their service support to small 3rd party who are in competent and cheater .Sansui being so reputed co. needs to look into this immediate to retore thir quality servoice to satify their customer.

I request the Consumer Complaint inc authority to take strong action on this so that we get value of our investment .

Address of Smart Service

A12, Ganesh Nagar complex, Pandav Nagar, Delhi 92.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sansui India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    34%
    Complaints
    1102
    Pending
    0
    Resolved
    380
    Sansui India Phone
    +91 12 4421 5400
    Sansui India Address
    Plot No. 248 (1st & 2nd Floor), Udyog Vihar, Phase – IV, Gurgaon, Haryana, India - 122015
    View all Sansui India contact information