[Resolved] Sansui LCD TV — DELAY IN SERVICE

koushik26

from Mumbai, Maharashtra

Address:

Bardhaman, West Bengal

I had purchased a Sansui 32” LCD TV on 02/05/2011 (Model No. S3281XW-M, Sl. No.[protected] from Das Electronics, Mithapukur, Burdwan. After approximately 2-3 months of purchase my TV stopped working. I called the customer care for Servicing. Service Engineer visit my place on the next day and after inspecting the TV informed that the Mother Board of the TV is to be replaced. I feel very sorry to say that I got the TV back in working after appx. 2and half month. In the mean time I have called the customer carew several times, which you can check from your record. Also visited the Service Centre several times.

However that chapter was closed. But on 21/3/2012 again my TV stopped working. I called the Customer care on the same day (ID- ASA[protected], 21/3/2012). Again the service engineer visit my place and after inspecting informed that the POWER SECTION board has bad and is to be replaced. After several calls to the customer care and visiting the Service Centre, Service Centre asked me to send the TV to their place so that they can check that thorowly. I did the same.

On 23/04/2012 (i.e. after ONE MONTH) Service Centalled me and informed that my TV is ready. I collected my TV at 6:00pm. From 8:00 pm it again started malfunctioning. I immediately informed the Service Centre. On the very next day Service Engineer arrived and after inspecting told that the TUNER CARD is to be replaced.

The warranty period of my TV has been expired on 1/3/2012, however I have lodged the complain before that. NOW PLEASE TELL ME in this 365 days I have hardly enjoyed the TV for 250 days. Rest of days it has benn travelled around the SERVICE CENTRE. Except the Cabinet all parts became faulty. I have called the Service Centre several times to replace the TV. But, they are telling that it is not possible. After purchasing TV with RS 27000/-, if someone face such problem then WHAT !!!!!!!!!!!!!!!!!!!!!!!!!

Please SUGGEST what should I do ?

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Aug 13, 2020

Complaint marked as Resolved

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Comments

yogesh Muniratnam

from Mumbai, Maharashtra

pinnacle tv tuner card — service delay

i bought a pinnacle tv tuner card on 13/09/07. due to technical reasons, i returned it to the dealer for service on 23/06/08. they told me that it will be ok in a week or 10 days. but till today(01/09/2008) i didn't get my thing repaired.

afroz alam

from Gorakhpur, Uttar Pradesh

TV 21 — Delay in service

Dear Sir/Madam,

I am highly disappointed with the service of sensui.

I am afroz alam from Jamia nagar. I logged complain dt. 10.05.09 (complain number DEL [protected]) regarding TV which i purchasd 7 months back. One person came ON 13TH MAY from Ruchica services, okhla & taken TV Board & some item from TV.
I am regularly chasing them for corective my TV but they have no any logical reasons. They told they need to change IC but IC is not available in service centre & in market. They told me yesterdy that they will take another 5 days for the same.

I am surprised to know that parts of sensui is not available in service centre & too much delay in providing services.

I did not watch lok shanha election result & not watching IPL due to wrost service of sensui.

It is my request to do needful urgently.

AFROZ ALAM
[protected]

Complainant2647083

Sunsui Complaints - Not Repairing in warranty Period
Review all Sunsui complaints
Sunsui
Posted:[protected] by rajesh kumar

Not Repairing in warranty Period

Complaint Rating:
Company information:
SUNSUI
India

I Purchased Subsui CTV 29 " (Tunder Master) On[protected] With 7 Year warranty. I made a complain on[protected] that T.V. was not working in their call center no.[protected] and iwas given compalian no. RAI[protected] . On[protected] En . Ramesh came without touching tv he was saying that Parts was not available & Making many pretence . after making call to company's local (Raipur, C.G) on phone no. [protected] & [protected], En. Ramesh was asking whether we have Original Bill and warranty card.After saying that we have Original Bill and warranty card he again said that parts is not available. after contact many days to local (Raipur, C.G) on phone no. [protected] & [protected] {also head of the office mr. vijay on mobile [protected] }, we again contact on[protected] to call center no.[protected], we astonised to know that without repairing the tv our complain was cancelled .we made other compalian no. RAI[protected] same day. after that i have been requsting many times for repairing the to local (Raipur, C.G) on phone no. [protected] & [protected] {also head of the office mr. vijay on mobile [protected] }, no one caring and till today[protected] it is not repaired and our problem is not solved .
our e-mail are [1] : [protected]@sify.com
[2] : [protected]@yahoo.com
and mobile No. :[protected]

rajesh kumar

from Raipur, Chhattisgarh

Sansui — Not Repairing in warranty Period

I Purchased Subsui CTV 29 " (Tunder Master) On[protected] With 7 Year warranty. I made a complain on[protected] that T.V. was not working in their call center no.[protected] and iwas given compalian no. RAI[protected] . On[protected] En . Ramesh came without touching tv he was saying that Parts was not available & Making many pretence . after making call to company's local (Raipur, C.G) on phone no. [protected] & [protected], En. Ramesh was asking whether we have Original Bill and warranty card.After saying that we have Original Bill and warranty card he again said that parts is not available. after contact many days to local (Raipur, C.G) on phone no. [protected] & [protected] {also head of the office mr. vijay on mobile [protected] }, we again contact (Raipur, C.G) on phone no. [protected] & [protected] {also head of the office mr. vijay on mobile [protected] }, we again on[protected] we astonised to know that without repairing the tv our complain was cancelled .we made other compalian no. RAI[protected] same day. after that i have been requsting many times for repairing the to local (Raipur, C.G) on phone no. [protected] & [protected] {also head of the office mr. vijay on mobile [protected] }, no one caring and till today[protected] it is not repaired and our problem is not solved .
our e-mail are [1] : [protected]@sify.com
[2] : [protected]@yahoo.com
and mobile No. :[protected]

raju paswan

from Chandigarh, Chandigarh

Sansui — delay in service within warranty period

sir, i purchased a sansui 21'' colour television from bubber radio engineers, shop no 108-110 rai market ambala cantt on 02 july 09 and the bill no is 8370. after around one month of purchase i noticed its left speaker not working. a complaint was registered in their customer care on 31 july 09 and i was provided with a complaint no kar[protected] and as per them their repo came to us on 01 aug 09. he tried but not suceeded as the speaker was unserviceable. then he took the speaker along with him and told us that he will re-visit on 03 aug 09, but no one came to us till date. several times i made contact with the customer care. they gave us another no. but i could not make contact with them.now i am totally depressed about what to do as i am defence employed(air force) and the only entertainment is my television when i am back from my duty. please do something in this regard as i am helpless and totally unsatisfied with their response.