[Resolved]  Sansui / Television — picture tube to be replaced

From
R.Prabhu
B-14 Lakshmi apartment,
Reddyar street
Melmaruvathur 603 319
Mobile no [protected]

To
The Head Customer Care
SANSUI INDIA LIMITED
INDIA.


Dear Sir,

Sub: Complaint against Warranty

This is to inform you that I have purchased a SANSUI TELEVISION Model: CTVSMART14, SR No.[protected] on 04/3/2004 WITH 7 (seven) years warranty (including picture tube) on CTV purchased in CABCO PARADISE(P) LTD, Chennai-600 011 .The warranty expires only on 4/3/2011.
From 13.10.08 onwards I faced a problem in my CTV that is, my CTV upper Half of the picture is in black and white Bottom 1/3is in color.

I had given a complaint the complaint No is CHE [protected]. And again I made a complaint after 3 months the complaint no is CHE [protected]

The service engineer came to Rathna stores(Ph No[protected]), Hospital road, Madurantakam, Kancheepuram Dt. who is the dealer for Sansui TV & checked the CTV on that same day itself and informed that the picture tube of the set is to be replaced and said it would take them 15 days time to change the picture tube. I found that there is no progress in rectifying the picture tube.

I believe this SANSUI is a good company and more over we are getting 7 years warranty based on that only I have purchased your CTV. Hence I am requesting you to rectify the problem without any further delay to my new residential address mentioned above. Expecting your early reply.

Thanking you

Regards
Prabhu.R