[Resolved]  Sansui / TV 20'' — chassis burnt off

my tv serial no.[protected] chassis burnt off last month around 16th of april 2008 due to fluctuations in electricty.
even though i have warrenty period of 3 years valied upto 14th december 2008 ( date of purchase 15th december 2005) i was refused by your servicing people to rectify my tv .

they insist on paying the charges of Rs.2500/- and get it rectified..

then what does warrenty mean to me.


more over it is to be noted that two of my nieghbours tv went off on the same day due to same reasons . but they got off with a minor complaint and got it rectified. I srtrongly feel the defect with the TV is the the companny responsibility and i should not be charged with in the warrenty period

date of complaint 19th april 2008 by phone
date of receipt at your service center city: visakhapatnam 09may 2008