| Address: | Mayurbhanj, Odisha |
Hi,
I have purchased a 21'' SANSUI TV(Mod No - SCS21SBB-CUK & S/R No[protected] in the year 2010 on 6th of October from M/S ELECTRO (local Sansui Dealer), Baripada Mayurbhanj Orissa.
Problem with the TV started -
Complaint No # BHU[protected]
Problem # Picture not seeing in TV.
I registered the complain on Customer care but noone from company site visited the place nor called us about the problem. I called the customer care more than 5 times after 11 days gone of registering the complaint & finally (after a long process, i was able to get the Number of Mr Giri)on 16th i found the mobile no of Mr Janmejaya Giri having Mob. No - [protected] (who is the area service incharge of Our district). And i came to know about the Complaint status that due to improper address the complaint (BHU[protected])has been resolved by Mr Giri.
But here my question is that ---how the case is resolved without a single telecall.... you could ask the proper address by calling me, which was given in complaint....but not....Any way Mr giri promised me that now the issue will be resolved by two working day on 16th of june, as he has reopened the case.
But again after one week & 2 days (mins after 8 working days gone) i could not get anyone from company site & nor a single call. So i called to customer care & described the whole story, here i got a another complaint no - BHU25060259 with all clear ADRESS & THREE PHONE NO. And got a sure assorance the Engg ll be visit by a day. But on 27th june by evening i could not get anyone, fortunately got the Mobile no of Mr Jena (A gentleman from service delivery, Bhubaneswar with mobile no [protected]) after listening the whole story immediately he took Mr Giri on same telephone & Mr giri assured the issue will be resoled by 29 of june by visiting the service people.
But same story on 29th of June no result & again i called to Mr jena on 30th of june. And finally the technician visited on 30. But unfortunately he could not resolve the issue & told us that it can't be resolved here now, i ll hv to take the tv to dealer site. And the same has been communicated to Mr giri, he told me that it ll be resolved by the technician by 2 day But Mr giri resolved the caseid - BHU25060259 with out resolution.
Again here my question is that how the case is been resolved without resolution....
Again on 2nd of July asked the status of case id -BHU25060259 & found it has been resolved & got a new case id BHU[protected])
But on 4th of july (at 11 pm night) i received an sms that the case is been cancelled ......
And today is 11th of july (mins my TV is down for last 36 days) still i could not get the resolution from company....is it the warranty SERVICE proving by SANSUI............I hv spent my valuable time, so many outgoing calls from my mobile & petrol in my bike....
CAN ANYONE HELP ME TO RESOLVE THE ISSUE...I DON'T WANT ANYMORE COMPLAINT NO, I NEED RESOLUTION
Ajit
MOB : [protected]
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