Dear Customer,
We deeply regret for the inconveniences occurred due to improper services rendered to you and we have forwarded your issue to the respective branch.
We make sure that your issue will be resolved on priority basis.
With Regards
Divanshu Sahdev
Customer Service Team
Email: [protected]@vgmail.in
________________________________________
Sent: Thursday, May 28, 2009 10:18 AM
To: customercare
Any updates on this, nobody contacted me so far.
Please can you give quotation of exact amount for the parts that are actually replaced and how much I should get back. I have paid Rupees 900 for the said parts but in market the same items are available for over 400 RS. I have already sent scanned cash bill.
I request you to close this at the earliest.
Best Regards
Syed
Sent: Wednesday, May 27, 2009 11:17 AM
To: 'customercare'
Any updates on this?
Best Regards
Syed
Sent: Tuesday, May 26, 2009 8:09 PM
To: 'customercare'
Hi,
Any updates on this?
Best Regards
Syed
Sent: Monday, May 25, 2009 6:42 PM
To: 'customercare'
Hi Daljeet Singh,
Thanks for your response, please can you give quotation of exact amount for the parts that are actually replaced and how much I should get back. I have paid Rupees 900 for the said parts and cash bill was already scanned and sent.
I request you to close this at the earliest.
Best Regards
Syed
From: customercare [mailto:[protected]@vgmail.in]
Sent: Monday, May 25, 2009 5:16 PM
To: Syed Aslam Basha
Dear Customer,
We deeply regret for the Inconvenience caused to you.
We have forwarded your Concern to the Respective branch and your issue will be resolved on the Priority Basis.
Thanks & Regards
Daljeet Singh
Customer Service Team
________________________________________
Sent: Sunday, May 24, 2009 1:07 PM
To: customercare
Any updates on this?
Best Regards
Syed
Sent: Thursday, May 21, 2009 10:27 AM
To: 'customercare'
Any updates on this?
Best Regards
Syed
From: Syed Aslam Basha
Sent: Wednesday, May 20, 2009 10:28 AM
To: 'customercare'
Please find attached the bill and do the needful in returning my money.
Best Regards
Syed
Sent: Tuesday, May 19, 2009 8:47 PM
To: 'customercare'
Hi,
Am just back from my native place, I feel I have been totally cheated by trusting you guys. If you want money go and beg why are you cheating people. I want my money back.
See the picture attached. Those are the things that have been changed.
First the transistor, the market price is 35 rupees and your guy has charged 350 rupees where are you guys getting it from Pakistan?
2nd the capacitor which isn’t charged in bill
3rd yellow tee, in the market its available for 350 rupees but your guy has charged me 650 rupees
4th item which he has written in the bill is TV port which he hasn’t given me anything and charged 127 rupees
WHAT NONSENSE IS THIS HIGH AMOUT I WOULD HAVE GONE TO NEAR BY SHOP AND GOT IT REPAIRED RATHER THAN TRUSTING YOU GUYS. I WILL SCAN AND SEND THE BILL.
PLEASE LOOK INTO THIS AND REFUND MY MONEY AT THE EARLIEST. I COULD HAVE GOT IT DONE WITHIN 300 RUPEES. I HAD CALLED YOU GUYS ON CUSTOMER CARE + THE SMS THING.
Best Regards
Syed
Sent: Tuesday, May 05, 2009 1:38 PM
To: 'customercare'
Mr. Jeelan had visited our house don’t know what he did, first he said two things are gone and you need to pay 410 to make it work. He didn’t use them, but did some testing and when he switched on TV something happened and now he said one more thing is gone which he doesn’t have with him and might not be available in his service center too which would cost 800 rupees. And he asked us to get the TV to service center and keep it there for 2 days they want to check.
I DON’T UNDERSTAND WHY WE NEED TO SEND TV TO SERVICE CENTER FOR TWO DAYS?
YOU GUYS DON’T HAVE THE SPARE PARTS REQUIRED?
DON’T KNOW WHAT TESTING HE HAS DONE AND HOW THE THIRD ITEM BLOWN AWAY?
IS HE EQUIPPED TO DO SERVICING?
HE TOOK NUMBERS AND HASN’T CONTACTED US SO FAR?
ITS MORE THAN 5 DAYS SINCE WE HAVE RAISED SERVICE REQUEST, DOES THIS ACTUALLY WORK?
Best Regards
Syed
From: customercare [mailto:[protected]@vgmail.in]
Sent: Tuesday, May 05, 2009 1:26 PM
Dear Customer,
We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.
We Deeply Regret the Inconvience Rendered By our Services.
Further to Your Concern we have forwarded the Issue to the Concerned Branch.
And Assure You That an immediate Step would be taken in this Regard,
Our Branch Service Manager Would Definitely get back to you At the earliest.
With Regards
Anshul Tuli
Customer Service Team
Email: [protected]@vgmail.in
________________________________________
Sent: Tuesday, May 05, 2009 9:20 AM
To: [protected]@vgmail.in
Hi,
This is Syed here, my contact number is xxx. I had raised a complaint(xxx) 3 days so far nobody even after 48 hours has contacted/responded. I had called customer care three times and all the time I got contact numbers of service centers all were wrong numbers.
Best Regards
Syed
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