[Resolved]  Sanyo — not servicing my complaint of the product that is still under warranty

Address:

Bangalore, Karnataka

Hi,
Problem with washing machine: Function button on my Sanyo washing machine not working.
What all did I do?
1. I called up Ezone koramangala first to get the number where I can register service request for my washing machine problem.
2. Called that number a registered my request. Nobody turned up for 2 days.
3. Called up again. They said they can’t come on weekdays they will send someone on weekend in the morning.
4. Nobody turned up till 12noon. I call them up again. They gave me a name of the person who is gonna come I some time. Whole weekend I stayed at home. Nobody turned up.
5. I call them up again on Monday. I spoke to someone by name Arvind. First he started by saying something like not many requests where there and all. When I asked why I was not informed and all. He started arguing. By the end of it, he actually says that he never said that someone was coming on that day. When I asked him why is he lying? As I even have the name of the service engg. He got angry on me saying how dare I call him a liar. I also got angry and kept the phone.
6. After lot of searching over internet, I got this toll-free number of their service centre. I called them up and told the whole story. She didn’t seem interested. She told me I should have called the toll free number in the first place. As I don’t have a complaint number she can’t do anything.
7. So I registered a new complaint on 2 Nov 2010.
Complaint number: BASC 0578736
Toll free number I called:[protected]
8. Till one month nobody bothered to call. One day some guy called and said he will come next day (week end). One more wasted weekend at home and nobody turned up.
9. Again I call up the toll free number. She keeps me on hold for 10 mins. I cut the call and call her back again after some time. To which she says. Her manager is not there at office, and I need to talk to him. I was furious by now, I told her to take my number and ask the manager to call me. They a week’s time to fix my machine. Otherwise I will register a consumer complaint. This happened last week.
10. It already 1 week today. (16/10/2010). Nothing has happened. Nobody called. I thought before I register a complain I should call one more time. I call the same number. She says the matter has been transferred to manager and she can’t do anything. She will give me his mobile number and I need to talk to him as he is not there in office again. I said why should I call him on his mobile? As she the point of contact to register complaints. She said she cannot do anything about it again. When I told her, that I will go head and register consumer complaint as I had told. She told me, it’s my wish; I can go ahead and do whatever I want to!

This is just atrocious behavior on their part. They are just not ready to service my washing machine as it is still under warranty. Please take care of this issue. Advice me on what I should do.

Regards,
Roopa