Satvikshop.com — product not delivered.

I ordered a Patanjali Special Chyawanprash from www.satvikshop.com on 20 Dec 2012, my order no. [protected] but they have not delivered my product. Upon complaining lot of times they gave me a complain number 382459. Yet they are not responding. They even cant refund my money.
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I ordered a item on www.satvikshop.com on 20'Deceber'2012(Order no. [protected]). I frequently reminded the customer service to courier my item through DHL, Bluedart, DTDC, Firstflight or Overnight courier express but they couriered the item throuh Blazeflash(Track Id[protected] on 4th Jan'2013 . The item is stuck at a location and is not delivered to me from 20'Jan'2013. I constantly reminding them but there is no response. The customer service of www.satvikshop.com even lodged a complain(Case Id 385919) but failed response.
I want my money refunded.

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