Comments
Sub:- Complaints.
I had purchased Whirlpool ACabout 2 Years ago rom CHANDIGARH DEALER. IT WAS NOT WORKING/RUNNING IN THIS SEASON WHEN SWITCH ON, SO LODGED A COMPLANT (NO. CH[protected] ON 06.05.2010). a CO'S REPERSANTATIVE MR. GOURAV VISITED ON SAME DAY. HE COLLECTED RS. 400.00 (RS.395.00) FOR COMPLANT CHARGES AND TAKEN THREE MAJOR PARTS OF AC LIKE PCB, TWO MOTOR AND WENT AND TOLD THAT WITH IN 2-3 DAYS I WILL BE BACK AFTER REPAIR OF ANY FAULT.
TODAY (17.05.2010) AFTER PASSING 12-13 DAYS I CONTACTED ON CUSTOMER CARE PHONE NO. HE (MR MOHIT) INFROMED ME THAT YOUR COMPLANTED HAS BEEN CLOSED BY THE ENGINEER, STATING REASON THAT CUSTOMER HAS BEEN REFUSED AND NOT GIVEN MONEYAND HE BOOKED ANOTHER ONE COMPLANT. PHONE ATTENDING PERSON LOUGHED HIMSELF A NEW COMPLAINT (NO. CH[protected] DATED 17.05.2010)
AFTER 1 HOUR I CONTACTED AGAIN, CALL ATTENDING PERSON MR PARSHANT TOLD THAT COMPLAINT NO.CH[protected] DT 06.05.2010 IS NOT MORE OUR SYSTEM. (IT MEANS THIS HAS BEEN DELETED).
HE SAYS YOUR CMPLANT HAS BEEN LOUDGED NEW AND ENGINEER WILL VISIT SHORTLY.
NO ACTION HAS BEEN TAKEN TILL TIME
Any help may come .
LAKSHMAN GARG
[protected]
Please suggest how to take action on them who are from WhirlPool and doing such things.
I had purchased Whirlpool ACabout 2 Years ago rom CHANDIGARH DEALER. IT WAS NOT WORKING/RUNNING IN THIS SEASON WHEN SWITCH ON, SO LODGED A COMPLANT (NO. CH[protected] ON 06.05.2010). a CO'S REPERSANTATIVE MR. GOURAV VISITED ON SAME DAY. HE COLLECTED RS. 400.00 (RS.395.00) FOR COMPLANT CHARGES AND TAKEN THREE MAJOR PARTS OF AC LIKE PCB, TWO MOTOR AND WENT AND TOLD THAT WITH IN 2-3 DAYS I WILL BE BACK AFTER REPAIR OF ANY FAULT.
TODAY (17.05.2010) AFTER PASSING 12-13 DAYS I CONTACTED ON CUSTOMER CARE PHONE NO. HE (MR MOHIT) INFROMED ME THAT YOUR COMPLANTED HAS BEEN CLOSED BY THE ENGINEER, STATING REASON THAT CUSTOMER HAS BEEN REFUSED AND NOT GIVEN MONEYAND HE BOOKED ANOTHER ONE COMPLANT. PHONE ATTENDING PERSON LOUGHED HIMSELF A NEW COMPLAINT (NO. CH[protected] DATED 17.05.2010)
AFTER 1 HOUR I CONTACTED AGAIN, CALL ATTENDING PERSON MR PARSHANT TOLD THAT COMPLAINT NO.CH[protected] DT 06.05.2010 IS NOT MORE OUR SYSTEM. (IT MEANS THIS HAS BEEN DELETED).
HE SAYS YOUR CMPLANT HAS BEEN LOUDGED NEW AND ENGINEER WILL VISIT SHORTLY.
NO ACTION HAS BEEN TAKEN TILL TIME
Any help may come .
LAKSHMAN GARG
[protected]
Please suggest how to take action on them who are from WhirlPool and doing such things.
69%
Complaints
3572
Pending
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Resolved
2438
H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
View all Whirlpool India contact information
Whirlpool India — Service and Repair
ToThe Whirlpool of India Ltd
A-8
Vaitalik
USO
Qutab Institutional Area.
New Delhi 110067.
Sub:- Complaints.
I had purchased Whirlpool Refrigerator about 6 Years from BusyBee, RP Road, Secunderabad. At the time of purchase tall claims for services were made as usual, a promise which carry no meaning at all and the very next day these promises are forgotten. The Sales boys and girls are given the special training to somehow the sell the product and for making tall claims. The treachery has become the hall mark of Modern Economy and a firm principles in financial management.
About 3 years back this unir started giving the problems and on the basis of some expert , the whole panel at the top was replaced. Now again Audio alarms are heard every 2 hours. The unit stopped also cooling and thus heavy loss to me. Also unit started giving too much problems..In case of problems I contacted the nos given in Broucher but was replied that one no[protected] has been changed and when contacted on 27951381, he refused to acknowledge that he is Your company's agent. I am in soup how to respond. Several promises were held aat the time of purchase but declined to serve after that. Is this your Company soft peddled approach at the time of purchase but once article is sold, the company responsibility is over once for all and the hapless customers were left high and dry.
Any help may come .
S.K.Sharma
[protected]