Seventymm.com — delay in refund

Address:

Bangalore, Karnataka

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I have booked the item bearing order no. Sma0454154 on 14th of november through online shopping from seventymm.Com whose address is cool stuff retail pvt. Ltd. #41 abhaya towers 3rd main 4th cross chamarajpet bangalore 560018- head office - bangalore seventymm® services pvt.Ltd.#41 abhaya towers 3rd main 4th cross chamarajpet bangalore 560018 -

I have paid through e banking twice on 7th of nov 2012 and on 14th of nov. 2012 but both times payment failed and the amount @659=/ Was deducted twice from my account I e rupees 1318=/ Has been deducted from my account without placing order and finally after paying through visa debit card third time on 16th of november 2012 which was successful they dispatched it via fedex courier service under tracking no.[protected]. but till now it has not been delivered to me as the product wasreturned back by courrier company to seventy mm.com company . I want refund as more than two months have passed.Further on mailing and calling so called customer care no. Of the company a number of times regarding refund of excess amount of rupees 1318 paid by me twice @ rupees659=/ Via e banking which has failed earlier they finally refunded me rupees 659 paid by me on 14thy of november 2012 but DID not refunded me another failed amount of rupees 659=/ Made by me on 7th of november 2012 and payment made by me on 16th of november 2012 details of bank transaction are attached. I failed to understand what rubbish is this?more than two month have passed and and the refund of the failed transaction dated 7th of november is still not refunded including the payment made by me on 16th of november I have mailed and called to company requesting for refund of my money but they are just making false promises since two months now. I want justice as the company is just delaying and is not paying any attention towards my complaint

here is a review of my transaction details

details of transaction made through hdfc visa debit card on 16/11/2012

Account No : [protected] Statement From : 07/11/2012 To: 17/11/2012 Branch Code : 724 Product Code : 100
Date

Narration

Chq./Ref.No

Value Dt

Withdrawal Amt.

Deposit Amt.

Closing Balance

16/11/12

POS [protected] COOLSTUFF RETAIL

4734602

17/11/12

659.00



15,345.50





Transaction Details on 14/11/2012

Account Number [protected]
Transaction Id S50012043
Transaction Srl No. 1
Transaction Date 14/11/2012
Transaction Amount INR 659.00
Original Amount -
Original Curency -
Conversion Rate -
Transaction Type DR
Cheque Number
Transaction Description eBIL/[protected]/640169
Transaction Balance INR 22,040.07
Transaction Memo -

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Transaction Details on07/11/2012

Account Number [protected]
Transaction Id S43696805
Transaction Sr
photograph showing bank statement is enclosed