Sheela Foam Sleepwell Mattress — Cheating Dealer (Ms Ajantha Foam), Conniving Employees ( Mr. Eappen, Mr. Prakash)

 
7 Reviews
India
 Srikanth R
I bought a Sleepwell mattress from the Calicut dealer of Sheela Foam - M/s Ajantha Foam, Bank Road, Calicut. This mattress had a claimed warranty of 25 years, and was premium priced (no doubt).

Within a few months the mattress began to stink, giving off a "burning rubber" smell. After calling up Ajantha a few times, they relented and inspected the mattress at my premises and recommended putting it out in the sun. Imagine carrying out a 6 ft X 6 ft mattress outside every day. Considering this to be insufficient and impractical, I sent an email to the customer service of Sheela foam on the address specified on their site : [protected]@sheelafoam.com. Within a few days I got this reply :

Dear Mr Srikanth R.

Your complaint had been forwarded to our particular zone where it will be taken care of. The concerned person is Mr Ajay Prakash His mobile number is [protected], For any furthur query feel free to call our Helpline at the number given below.


Regards
Arti Parimoo
Marketing Department
Sheela Foam Pvt Ltd.
37/2 Site 4, Sahibabad
[protected]/[protected] Extn-228
Direct[protected]
Helpline :[protected]
www.sleepwellproducts.com


After receiving this email, Mr Varghese Eappen called me up and introduced himself as a representative of the company and said he was too pressed for time at that moment, but would personally inspect the mattress in his next visit. A few months later, after many reminder calls to Mr. Eappen, I called up Mr Ajay Prakash, and told him about the eccentric Mr. Eappen and the stinking mattress. This seemed to have woken up Mr. Eappen who showed up at my doorstep soon after that.

He inspected the mattress and declared it a FAKE. What is more, a relative who also bought from Ajantha on my recommendation was also sold a FAKE mattress. Mr. Eappen told me a long tale about how the company had known that Ajantha was dealing in fakes and how they had terminated the contract (seems the company chairman himself descended to Calicut to dress down the dealer). He also said that they had put up an ad in local newspaper to alert the public about the termination of the dealership (though I do not recollect seeing such an ad). Most interestingly he said that the company has previously received complaints from other defrauded buyers in Calicut and had gone to the Consumer court on their behalf and won them compensation. He extended the same support to me and my relative. In the midst of all this talk, he did ring up his boss - Mr. Ajay Prakash - and put me on the line. Mr. Ajay Prakash also proposed the Consumer court route. The visit ended with Mr. Eappen asking for the original bill and Warranty cards of the purchases since these would be needed to approach the court. Luckily, I had the presence of mind of taking copies of these documents before parting with the originals (which were posted under registeration to his office at the Hyderabad plant of Sheela Foam).

And that was the last of Mr. Eappen, Mr. Ajay Prakash and Ms. Arti Parimoo. Mr. Eappen will reply when called, he will say that the documents are not good enough to stand up in Consumer Court and we could end up being penalised for bringing up a frivolous case. He will always say that he will return the documents during his next trip. That has never occurred. Mr. Ajay Prakash seems to have changed his phone number since I am unable to reach him. Mr. Arti Parimoo no longer replies to emails. The last email which I sent to customer care was not acknowledged, BUT THAT DID NOT STOP THEM FROM SENDING ME A DIWALI GREETING WITH MY COMPLAINT QUOTED IN THE BODY!!!

As a true Indian, I am sceptical about my ability to get compensated by resorting to legal means within my lifetime. So I did not attempt to file any suit against Sheela Foam, or its employees and dealers. Ultimately, the blame lies with me since I allowed myself to be cheated, twice. I could have been more vigilant ( for example I could have sent the Warranty card to Sheela foam as soon as the mattress was purchased), I could have been more probing ( for example, I could have asked for details of those cases which Mr. Eappen claimed the company had filed in Consumer courts for other Calicut buyers, or I could have asked to see the ad which he claimed they had put in the papers).

In any case, I have come to the conclusion that the dealer was in nexus with some employees in the company and both were benefitted by the trade. How high the rot goes is anybody's guess - by the way, Mr. Ajay Prakash is the Director - Sales, and Mr. Eappen is the Manager - Sales at the company. The only aim in conveying this tale is to allow others to be aware of the risks involved in buying Sheela Foam products in South India, and particularly dealing with Ms. Ajantha Foam.
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

Sir/Mam,
With Due Respect I Wish To Say That We Are GOing To Establish A Four Star Hotel Named AMARIS (A Unit Of Raja Transport Private Limited ) Rishikesh DIstt-Dehradun, State - UTTRAKHAND. We Want To Use Quality products in it.
Please Send Me Quotations For .kindly send me best possible project Rates of the following project.

Quantity
(1) 36x75-6 inch 22
(2) 72x75-8 inch 8
(3) 72x75-6 inch 25

AKSHAT GOYAL
DIRECTOR
Hotel The Amaris
( A Unit Of RAJA TRANSPORT PRIVATE LIMITED)
For Further Correspondence Please COntact
RAJA Transport Private Limited
Rishikesh, Distt Dehradun, State Uttrakhand
mobile No-[protected] Sanjeev KUMAR GOYAL (MD)
[protected] Akshat Goyal(Director)
phone[protected], 2435154
Fax[protected]
[protected]@yahoo.co.in
[protected]@yahoo.co.in
I brought a sleep well mattress DURAFIRM from M/s MALHOTRA REXINE & HANDLOOM shop No 115-116 Parnami Mandir Raja Park Jaipur RAJASTHAN vide Vr no 027 dtd 20/05/06.The mattress code as on gaurantee card is [protected].The said dealer is no more an agency of SLEEPWELL.I have been contacting the dealer for over a period of year or even more to file in my complaint. Lastly app 3 months back he assured that he will give me a contact no of someone from SLEEPWELL to look into my complaint. My mattress has sagged and I wish someone from your end to check it.My add is 121, TARU CHHAYA NAGAR TONK ROAD JAIPUR.My email is [protected]@rediffmail.com
DO NOT BUY ANY MATTRESS FROM SLEEPWELL.THEY ARE RIPPING US OFF & CHARGING MORE MONEY THAN MRP.
This is with reference to Duet Luxury mattress purchased from Hare Krishna Sleepwell showroom located in DT City Centre gurgaon on 5th Sep/11
We purchased Duet Luxury mattress 71x79(6 inches) at a price of Rs 29900.But to my utter surprise when mattress was delivered to us is was carrying printed price of Rs 27220(MRP).
This is ethically wrong & against the business principles of charging more than the printed MRP on the mattress.
We are overcharged by Rs 2680.THIS IS PURE CHEATING.
Chk the details below in which I hv registered my complaint on 8th Sep/11.Their rep Alakh Niranjan was negotiating on compensation.He offered me Rs900 which was totally unethical.
Now they are not responding on phones/mails inspite of my repeated reminders.
Chk my mail trail with them which clearly shows that Sleepwell is cheating customers.

BOTTOM LINE DO NOT BUY FR THEM & ENSURE THAT THEY ARE NOT RIPPING YOU OFF

From: Namit
Sent: Thursday, September 15, 2011 11:48 AM
To: 'Nelson'; 'Customer Care'
Cc: 'Alakh Niranjan'
Subject: RE: Complaint /Cheating

REMINDER
Guys
I hvn’t received no response on my mail below.
Are we really serious in solving this issue.
Namit Chauhan
From: Namit
Sent: Wednesday, September 14, 2011 3:31 PM
To: 'Nelson'; 'Customer Care'
Cc: 'Alakh Niranjan'
Subject: RE: Complaint /Cheating
Importance: High
Guys
This is further to my conversation with Alakh.
Kindly note that I was offered Rs 900 against the difference in printed MRP on mattress & money charged.This is totally unacceptable.We do understand that your dealers offer discount on MRP.One of the Sleepwell dealers in Kirti Nagar was offering me less than Rs 24000 for the same mattress after all discounts applicable.(same Sleepwell duet luxury 71x79 & 6inches).
I’m really been cheated after paying Rs29900 for a mattress which was less than Rs 24000.
Ethically as a company you should be refunding anything charged above Rs 24000.
I’m not even asking for any discounted price but would request Sleepwell to honour MRP printed on mattress & refund the balance.This is taking too much of our time for such a small thing.This should have been honoured in the very first go after verifying details at your end. Namit Chauhan
From: Namit
Sent: Tuesday, September 13, 2011 1:22 AM
To: Customer Care
Cc: Alakh Niranjan
Subject: RE: Complaint /Cheating
Guys
This is ridiculous.After a reminder I’m getting response from you that someone will get back to me.
But to my utter surprise no one has bothered to call me till now.Neither Alakh nor Ankita.
This is totally unacceptable.
Hope someone is really concerned about such a serious issue.
Namit Chauhan
Sent: Friday, September 09, 2011 3:22 PM
To: 'Nelson'; Customer Care
Subject: RE: Complaint /Cheating
REMINDER

No acknowledgement/response on my mail below
Namit Chauhan
From: Namit
Sent: Thursday, September 08, 2011 6:47 PM
To: '[protected]@sheelafoam.com'
Subject: Complaint /Cheating
Importance: High

To
The Manager
Customer Service

This is with reference to Duet Luxury mattress purchased from Hare Krishna Sleepwell showroom located in DT City Centre gurgaon on 5th Sep/11
We purchased Duet Luxury mattress 71x79(6 inches) at a price of Rs 29900.But to my utter surprise when mattress was delivered to us is was carrying printed price of Rs 27220(MRP).
WE ARE SLEEPWELL REGULAR CUSTOMERS PURCHASING YOUR MATTRESS FOR LAST SO MANY YEARS.
This is ethically wrong & against the business principles of charging more than the printed MRP on the mattress.
We are overcharged by Rs 2680.This is pure cheating.
We would request you to take this on priority basis & pls get extra charged money refunded
PLS IGONORE MY PREVIOUS MAIL/COMPLAINT IN WHICH I HAVE MENTIONED 8 INCHES.
IT IS DUET LUXURY 71X79(6 INCHES)
सर, मैने SLEEPWEEL DELTA MATTRESS (20/08/2011) को रेग्जिन हहउस सागर (MP) में ख़रीदा था MODEL DELTA (3X6)का मघर सर बेड बीच में से बेठा गया है ..एस की COMPLAINT 24/11/2010 को की थी जेसका COMPLAINT NO.7360 है
मगर कंपनी ने मेरी अभी तक न तो फ़ोन किया है और नहीं है कोइ कर्मचारी भेजा है …
.आप से अनुरोध है की मेरी COMPLAINT सोल्भ करे
THENKS
SWAPNIL SONI
3/32 SADAR BAZAR SAGAR (MP)
MOB.[protected]
PH[protected]
after two complaint they come at home, problem as it is.
we had purchage two mattress from Rewari (Haryana).
out of one's foam down then other, both are very in balanced.
please do some ation ASAP.
regards
Kb agrawal
231 SLGHS
Rewari 123401
mob [protected]

matters

i have purchased spring matters from home town in hyderabad before 2 month ago but in matters left side spring damage or free bt very loose, so please solve the problem as early as possible. Thanking you, anand tiwari [protected]

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    Sheela Foam Sleepwell Mattress - Cheating Dealer (Ms Ajantha Foam), Conniving Employees ( Mr. Eappen, Mr. Prakash)