[Resolved] Sheikh Jamil Ahmad — Baggage Service | |
Dear Sir, I was to travel from New York to Mangalore. I had an AIR flight from New York to Mumbai and from Mumbai to Mangalore through Kingfisher.The flight number was AI140 schedulded on 12 SEP 21:30. The Air India officials at New York confirmed to me that it was through check in and i can collect baggage at my final destination Mangalore. I had my own doubts about it so i confirmed with another officials too. But when i was booking my domestic ticket for Kingfished on arrival to Mumbai they said that i had collect the baggage from International Airport. I contacted the AIR India Officials and they said the same. However none of the officials helped me even though the fault was that of AIR INDIA. I contaced the Manager at 1A terminial in domestic airport and i had to wake him up as he was sleeping. He too was of little help. Then i collected the luggage with difficulty by convincing the cops. It was an nightmare experience as i made to next flight just in time. Neither did any of the AIR India officals apologised nor did they help in anyway. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
9%
Complaints
3152
Pending
0
Resolved
294
View all 3152 Air India reviews & complaints
+91 11 2462 4075 [Helpdesk]
+44 207 760 3290 [UK]
+49 69 1200 9821 [Germany]
Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
View all Air India contact information
Bhushan.P.Gaidhani
601, VijayTower, Thanekarwadi,
Hariom Nagar Road, Kopari, Thane(E)-400603,
Maharashtra, India.
To,
The Manager,
AIR INDIA, Singapore.
Sub: Complaint for missing (Stealing) of Digital Camera DCS40-SONY S40 while travelling from Singapore to Mumbai in AI 443 flight dated on[protected].
Respected Sir,
I, the undersigned, logging a complaint for my digicam of above mentioned configuration, which is found missing from our luggage, while travelling from Singapore to Mumbai in AI 443 flight dated[protected]. This obnoxious incident had taken place at the Singapore Airport. Before boarding the flight at Singapore, I was called and showed that our luggage bag (containing the camera) was wrapped in the plastic with the chain completely broken and torned. I was told that it is due to overloading of the bag, that the chains got busted. So I agreed completely that time. And after seeing the bag in Mumbai, it was very shocking to see that bag was deliberately broken to steal the camera as there was neither our lock nor clip of the chain tied to the bag. I am damn sure that the Singaporean Air India staff who showed us our bag were involved in this racket.
We feel very sad as we have lost all our photos & other memory of Singapore as those were inside the camera.
This should be a matter of concern as we trust the Air India staff & authorities and believe that our belongings are safe with them.
I have already submitted the written complaint to Mr.Swami/Bhalekar the staff of Air India, Mumbai.
Please find the details of camera as mentioned below:
Model: DCS40-SONY S40
Colour: Silver
Colour of Camera cover: Black
Contents: 512MB memory card in the camera & 256 MB card in camera cover
Other details are as follows:
Passport Number: E 4354558
Flight Number: AI 443
Boarding Date:[protected]
Seat Number: 13E
Please do the needful to get the same camera back with our memory card.
At least please try to send or publish our photos of Singapore at Pcasa or similar web site.
Bhushan P. Gaidhani
Thane(E).
Mobile : [protected]
Landline :[protected]