[Resolved]  Sheikh Jamil Ahmad — Poor service

I am a resident to Delhi and requested a booking through Air India (ecommerce) from Delhi to New York and New York to Delhi.
Why I am forced to Fly from New York (JFK) to Delhi (IGIA) then go to Mumbai first and again come back to Delhi to get deboarded??

Details:-

1. On 7 May 2011, I have purchased Air India E Ticket No 098-[protected] ( PNR No. Y1HNK, Web Reference AIBE619849) for following Journies:-

(a) From Delhi to New York (JFK) - 9 July 2011
(b) From New York(JFK) to Delhi - 23 July 2011.

2. I was horrified to recieve my E Ticket in which my return journey on 23 July was scheduled first from New York (JFK) to Mumbai and then from Mumbai to Delhi through Flight AI 102 and AI 623 respectively. I am a resident to Delhi and requested booking from Delhi to New York and New York to Delhi and why I must go to Mumbai first and then to Delhi. Interestingly AI 102 flight from JFK first lands to Delhi and then goes to Mumbai.

3. I spoke several times to Air India Helpline and visited Air India City Office twice but without any positive results. I also mailed to [protected]@airindia.in requesting them to take corrective action followed by two reminders but they have not responded at all

My complaints to Air India which remain unanswered even after two reminders:-


Flag this messageFw: Re: Fw: ERRONEOUS BOOKINGThursday, May 12, 2011 2:31 PM
From: "Satish Kumar Mehta" <[protected]@yahoo.com>Add sender to ContactsTo: call.[protected]@airindia.in

COMPLAIN AGAINST INACTION BY ECOMMERCE DEPT OF AIR INDIA

Dear Sir,

1. Please refer to PNR No. Y1HNK, Web Reference - AIBE619849 and the trailing e-mails given below.

2. On 7 May 2011, I had purchased an E Ticket No.[protected] on line by paying through credit card for the following Journey :-

Onward Journey from Delhi to New York (JFK) on 09 July 2011.
Return Journey from New York (JFK) to Delhi on 23 July 2011.

3. I was quiet surprised to Note that instead of booking me from New York to Delhi directly, I was first booked from New York to Mumbai (AI 102) and then from Mumbai to Delhi (AI 699).

4. I immediately contacted the Air India Helpline on phone who though confirmed that AI 102 first lands to Delhi and then to Mumbai, however expressed their inability to help and suggested me to contact AI City Office. The same evening I contacted City Office who in turn advised me to write mail to ecommerce.

5. Same day I wrote to ecommerce department requesting them to initiate necessary corrective action to book me directly from New York (JFK) to Delhi instead of New York - Mumbai and Mumbai - Delhi.

6. It is evident from the trailing mails that despite three reminders, your ecommerce department has Not responded at all till date and my mails remain unanswered. I am therefore constrained to complain against the ecommerce department firstly for the wrong booking and then not taking any corrective action despite my repeated reminders.

7. You are requested to please take necessary action in the matter and inform me about the action taken.

Thanking you,

Col Satish Kumar Mehta



--- On Thu, 5/12/11, Satish Kumar Mehta <[protected]@yahoo.com> wrote:


From: Satish Kumar Mehta <[protected]@yahoo.com>
Subject: Fw: Re: Fw: ERRONEOUS BOOKING
To: [protected]@airindia.in
Date: Thursday, May 12, 2011, 10:55 AM


REMINDERIII

--- On Wed, 5/11/11, Satish Kumar Mehta <[protected]@yahoo.com> wrote:


From: Satish Kumar Mehta <[protected]@yahoo.com>
Subject: Fw: Re: Fw: ERRONEOUS BOOKING
To: [protected]@airindia.in
Date: Wednesday, May 11, 2011, 11:28 AM




REMINDER II
Dear Sir,

I t is very disappointing to Note that you are Not responding at all to my concerns. If I am knocking the wrong door, please let me know and direct me to the correct person.

Thanks

Col Mehta

Dear Sir,

Your response to my trailing mails is still awaited. I even visited your City Office at Safderjung Airport, New Delhi who have expressed their inability to help and suggested to write to [protected]@airindia, in instead. Even I spoke to Air India phone helpline suggested to contact you

It is Very disappointing note tat the repeated mails to you requesting to address my concerns regarding erroneous booking and correcting the name are invoking No Response. In absense of any response I really don't know as to whom should I approach next.

Looking Forwared to an early resolution of the Issues.

Thanking you

Col Mehta




--- On Tue, 5/10/11, Satish Kumar Mehta <[protected]@yahoo.com> wrote:


From: Satish Kumar Mehta <[protected]@yahoo.com>
Subject: Re: Fw: ERRONEOUS BOOKING
To: [protected]@airindia.in
Date: Tuesday, May 10, 2011, 2:50 PM



Dear Sir,

Your response to the trailing mails is still awaited. Kindly expedite.

Thanks

Col Mehta


--- On Mon, 5/9/11, Satish Kumar Mehta <[protected]@yahoo.com> wrote:


From: Satish Kumar Mehta <[protected]@yahoo.com>
Subject: Fw: ERRONEOUS BOOKING
To: [protected]@airindia.in
Date: Monday, May 9, 2011, 12:32 PM



Dear Sir,

1. Further to the trailing mail given below, Booking Reference No. (PNR) - Y1HNK and Web Reference - AIBE619849 .

2. Please Note that while my correct Name as per Passport is Satish Kumar Mehta, whereas the passanger details of your e-ticket reflect my Name as Satish Mehta (i.e. Middle Name is missing). This may create some problem for me at the airport especially in US.

You are therefore requested to please ammend my name in your fresh e-ticket from Satish Mehta to Satish Kumar Mehta.

Kindly acknowledge.

Thanking you in anticipation.

Col Mehta


--- On Sat, 5/7/11, Satish Kumar Mehta <[protected]@yahoo.com> wrote:


From: Satish Kumar Mehta <[protected]@yahoo.com>
Subject: ERRONEOUS BOOKING
To: [protected]@airindia.in
Date: Saturday, May 7, 2011, 7:16 PM


Dear Ecommerce Head,

1. Please refer to the following :-

(a) Booking Reference No. (PNR) - Y1HNK

(b) Web Reference - AIBE619849

2. Today I made the undermentioned bookings online by direct flights and paid a sum of Rs.61525.00 through my Credit Card :-

(a) Onward Journey From Delhi (DEL) to New York (JFK) on 09 July 2011 (AI 101).

(b) Return Journey From New York (JFK) on 23 July 2011 (AI 102).

3. On taking out print out I was terribly surprised to note that You have issued a ticket from New York (JFK) to Mumbai by Flight AI 102 and then from Mumbai to Delhi by Flight AI 623. I immediately called the Air India Helpline to explain that I am hypertensive and had booked for direct Flight from New York to Delhi and never wanted to travel via Mumbai. They advised me to contact the Air India Citi Office for necessary rectification.

4. On contacting Air India City Office, they expressed their inability to help and advised me to approach ecommerce department insted for the needful. However they also told me tha AI 102 was a direct flight from New York to Delhi but I will have to first go to Mumbai and then take AI Flight AI 623 because my luggage will be booked accordingly.

5. It is therefore Not Understood as to why I am being sent to Mumbai when I requested for a direct flight from New York to Delhi. There appears to be some error that may please be corrected at your end. You are requested to make necessary changes and issue me a fresh ticket after rectifying the mistake.

7. You are also requested to please refund the excess fare charged from me for the extra journey from Delhi to Mumbai and back to Delhi. The matter may please be treated as urgent since I am unable to withstand the extra stress of changing the flights being hypertensive,

Thanks

Col S K Mehta