Sheikh Jamil Ahmad — CHEATED

Address:

Central Delhi, Delhi

Hi,

I had a very bad experience with AIR INDIA today (26th Oct.). I had a flight from DEL to VNS (AI - 406) at 10.30 am. When I reached the boarding counter at 8.45 am, they were unable to get my boarding pass. They told me that you have already FLOWN on this ticket!!! though I was infront of them.

They sent me to the ticketing counter. First they told me that no its is fine, you go back to the boarding counter. I again went. Again they sent me to the ticketing counter. I went and then they checked the details.

Now, something astonishing came into picture. They told me that its already used. Now what they told me is this(after making me wait very long so that I dont even get chance to board another flight) :

---> I had travelled on 5th oct. (very same flight) That time I had a NO SHOW. So i asked the ticket counter then to adjust against the same and issue me a ticket for the immediate next flight. What they did was, they ADJUSTED against my 26th Oct ticket !! ( I paid extra 2880 rs then)

Now for 5th Oct, its showing as "OPEN FOR USE".

The ticketing counter was very unresponsive and not helpful at all. They didn't allow me to board the flight bcoz of there mistake!!

Here are ticket no. :

26th Oct Flight : 098-[protected]

5th Oct. Flight : 098-[protected]

I travel quite frequently and in the month of OCT, 2012 I had three trips - two of them from DEL-VNS-DEL

5th Oct : DEL - VNS (AIR INDIA)
10th Oct : VNS - DEL(AIR INDIA)

26th OCT : DEL - VNS (AIR INDIA)
4th NOV : VNS - DEL (JET)

Please look into this. They were not even telling me what should I do with the open ticket now. No apologies from them, nothing. Very very disappointed.

Thanks,
Raghib Khan

+91-[protected]